FLUIDFREERIDE

I wish I read negative reviews first prior to placing the order with them.

I bought Inokim OXO + Inokim Mini2 a week ago as part of their online promotion = get OXO and receive Mini2 for free. Sounds good? Yeah but the reality is different :)

So this weekend I got the delivery.

The Mini2 box was great - clearly "new" condition.

The box of OXO -
1. was totally destroyed (like when someone opens the box and they just destroy the cardboard during the process of opening it)
2. taped everywhere (one box fell out from another)
3. box said "OX" not OXO.

So their explanation was that they're packing stuff and bla-bla-bla. And then I was asked to inspect the box and open it and send them pics what is inside. I have a feeling that If I would have done this - they would say ... oops it was opened, you can't return open items...

Seems they are trying to sell used items as new. Pathetic.

Wanted to support the US company.

Will initiate the return or cancellation through my AMEX if they don't send me a new OXO in the original OXO box.

Worst Customer Service Ever!
I purchased a scooter for $500. It was lost/stolen by during shipping. I contacted Fluidfreeride and they have been of NO assistance whatsoever. They continuously say they will “escalate it to management” and someone will call me. I’m still waiting for that call a week later. I requested a replacement or refund. Neither has happened. This company is horrible. Total scam!

terrible do NOT SHOP HERE ,,,,THEY TAKE THEIR SWEET TIME TO SHIP YOUR ITEMS
THEN THEY TELL YOU ...
YOU WILL RECIEVED AN EMAIL WHEN IT'S SHIPPED ...THEN I CANCEL THEY NEVER SENT OUT THE EMAIL..
AND GOT RIPPET OFF WITH $196,49...
DO NOT BUY HERE ...

I ordered a Horizon scooter online from Fluidfreeride over 7 weeks ago, for which I payed over $850 including shipping. I was in contact with customer support who assured me the scooter would be delivered within 2-4 weeks. I've been trying to get some updates from the company on the status of my order but since the last two weeks they have gone totally non responsive and haven't even replied to my last four emails. And even though they told me that my scooter shipped several weeks ago there is no record of the scooter shipping, something I've confirmed with the package insurer. So, at this point I'm down over 800 bucks and with nothing to show for it except for a feeling of being ripped off and disrespected by this company. This is by far the worst online shopping experience I've ever had and I can't believe they can treat a paying customer like this... So, think twice before you order from these guys as you might end up without both your money and your scooter.

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