Flux Direct

2.9 / 5

Flux Direct

2.9 Poor
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2.9 / 5

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2.3

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1

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4

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5

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Based on 1070 reviews

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Fluxdirect.co.uk Review

Flux Direct offer insurance for your car home and van and have a variety of extras including breakdown cover misfuel insurance agreed value policies windscreen cover

Fluxdirect.co.uk Customer Service Contacts

No contact details for this company.

Last update: Wed, Mar 9, 2022 1:49 AM

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Fluxdirect.co.uk Reviews & Complaints (41)

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delivery

price 4 /5

quality

customer service 3.7 /5

on-time

I took out a policy in order to add my son as a leaner driver, once he passed his test Flux wanted over £800 to add him for 4 months (until renewal date). They offered no discount to me to remove him (even though he would have attracted more premium to add him from inception) and then charged me an admin fee of £35 to remove him. I do not recommend this company, steer clear and use a reputable company.
1

3 years ago

review by David K.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Customer service is poor unable to move payments to the end of the month as most people get paid monthly . No effort to help my situation what so ever and when I explained I shall use another insurance company next time she didn't really care . Tut tut . I will be putting bad reviews on several websites until they get the message .
2

3 years ago

review by Mark U.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I received a quote which was acceptable...i then paid for a full year. I was told to provide proof of no claims as they wouldn't contact previous insurer. Apparently the email sent to me from previous insurer was not enough proof. I had to prove who i was through a government website. I had to send them copies of mine and husbands driving licence. And proof of his no claims. I did all of this, and they cancelled my policy telling me i hadnt sent enough information. By the time i received the letter telling me i was not insured, i had driven the length of the country. With no insurance!!!! Ridiculous company!
1

3 years ago

review by Vanessa G.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Flux direct are an appalling company to deal with and have taken it apon them selves to renew a cancelled policy and have taken the money from my account 4 days early. I strongly urge anybody thinking of taking out any insurance policy with flux direct to look elsewhere and avoid this company like the plague.
2

3 years ago

review by Andy N.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I am not entirely happy, insofar i got a quote from AF last week to change my daughters car and it was £54.00 including admin. I went through the process today with an identical car and was quoted a price circa £220.00 and when i questioned this after sometime they decided to honour the original amendment price of £54.00. Although i am happy that they honoured the price it makes me feel uneasy that someone was trying it on and i shall probably review my future insurance policies using an alternative insurance company.
2

3 years ago

review by Scarfe Of

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I have a black box insurance with Flux Direct, since having this I have had neumerous problems, the first one being that my car was taken to the garage, the mechanics took it for a test drive which was over the speed limit, having rang Flux the next day explaining the situation, they fully acknowledged that it was the mechanics, however this has still gone down as one of my "3 strikes". Before this I had a "caution" through whilst getting my car down to the garage, which is very interesting to hear as my car would barely run nevermind speed. The box itself is very sensitive, it is impossible to always be at the correct speed limit due to gradients in the road adjusting the speed of your car. When I asked to know all of my up to date speed records, I was sent through a link showing all my driving destinations apart from the actual speed. Apart from all the above reasons I would like to state that the box is a bad idea for anybody debating to get one as you will be constantly bombarded by other road users shouting abuse at you and getting dangerously close to the back of your car, not to mention them trying to overtake. You are more likely to be involved in an accident with the black box then you are without one.
2

3 years ago

review by Gabriella Bianco

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Terrible company still haven’t paid out on my claim after 6 months total value of claim £1000 so far been interviewed in person for nearly 2 hours and been interviewed on the telephone multiple times very disappointing service as I am in my 70s
2

3 years ago

review by Michael U.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Very nice people to deal with the only thing I have got a problem with my partner and myself are both disabled and sometimes we are in hospital and forget to transfer the money over into the account that pays flux insurance and they will send letters straight away saying if we don't pay with in a couple of days they will cancel our insurance
5

3 years ago

review by Steven I.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Found them on line, they gave me the best quote, when i told them i had a new address my quote went from £400 to £600, they didnt even taken any thing in considration, time driving or your age didnt matter .....I moved again and told them, they said you payments will go up from £60 pounds a month to £90 pounds... i said that was a lot...They had added another £300 to it and i only had 4 months to go..... when l check my driect debits found they had taken £200 out instead of £90 pounds as i was told .....So l called them and asked why they just said it was intrest payments.....so i said give me a final payment or settlement ....as they were goning to take £200 pounds for the next 4 months.
2

3 years ago

review by Neil K.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Took out your special learner insurance for g/daughter paid £400.00 she passed her test after 5 months- I have been offered a refund of £28.00- when i queried/complained told to read the small print.Diabolical company.Rip off merchants.
1

3 years ago

review by David Parry

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Very easy to deal with, plus good first year price.
5

3 years ago

review by James S.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I'm only giving 1 star as I can't give none. I don't usually leave reviews so I'll keep it brief.....Absolute shambles of a process. The amount of info they 'require' AFTER you've purchased the policy is a farce. Zero mention of these documents when you're purchasing the policy. Now to top it off they are asking for documents I've already sent them. Never ever again will I insure with this mob. I'll be telling people to steer well clear.....Pun intended.
1

3 years ago

review by Joe Langford

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

i insured my CLASSIC escort 6 days ago , adrian flux kept requesting more and more documents from me saying there was not enough evidence of my address , telling me my council tax bill was not good enough because it was older than 3 months even though i sent recent bills, this is after they took my money , no mention of this earlier , so i got angry and cancelled the insurance , they charged me 104 quid , to cancel bearing in mind the premium was only 175 quid to start with , only 6 days ago . financial ombudsman now dealing with the highwaymen , does this sound familiar , and yes i did genrate enough evidence of my address , before you use that excuse.
2

3 years ago

review by Ian Titterton

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Very easy to set up provisional insurance for my 17 year old son for his first car. All done online and documents emailed through very quickly. The only thing to watch out for is they sting you if the person passes quickly. Paid £390 on 24th February - passed his test on 5th May and refund was only £98. Bit much that they sting you for cancelling the policy when you have no choice as its not valid as soon as they gave full license.
1

3 years ago

review by Jperriss X.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Foll8wing a car accident not my fault thet have so far been brilliant happened yesterday and already called 3 times checking im.ok and sorting coutesy and work to be done on tuesday as car driveable
5

3 years ago

review by Cordell Oneill

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I recently had my car written off when hit by uninsured driver who drove away from the accident ... on contacting flux to inform them of incident I was expecting a lengthy wait in the phone then a lengthy phone call and most of all a lengthy period of time as to when all would be sorted ...i was very wrong the call was easy rather quick and they linked me to all relevant others ( claims team ) ( salvage dealers) etc ... they sebt all details and info immediately by email / text and less than a week later they deposited my money into the bank and it had cleared ... very good and much needed assistance when I was clueless and worried by what I'm to do who to contact etc ... highly recommended
5

3 years ago

review by Deleted User

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Disgusted that they trap learner drivers into taking this insurance - my daughter took the insurance in August 2018 and today passed her test and cancelled the policy - only to be told she has a £141.70 cancellation fee to pay within 10 days!! dreadful customer service and absolute con artists - do not be conned by their cheap learners insurance! - It is not cheap when you cancel the policy!
1

3 years ago

review by Deleted User

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I had an accident that wasn't my fault with a foreign driver, I thought that with her being from abroad and she was going back to Germany the next day it was never going to get sorted and I was going to be well out of pocket. having never claimed in over 20 yrs I didn't know the procedures but with Flux and all there associates I had a hire car within the day and my old land rover was back on the road within a month, like I said I haven't claimed in years so I don't know if that's a good time limit or not but it seemed bloody good to me, when I thought I was stepping through an insurance minefield that was going to take months. So great stuff really, no complaints here. Thanks
5

3 years ago

review by Steve U.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

my daughter had learner driver insurance with flux direct... when she passed her test we received a competitive quote with £92 refund on the learner policy. received and fitted the fluxscore box no problem. easy process from start to finish.... no complaints so far. as long as she keeps the box charged and drives within speed limits i cant see a problem.
4

3 years ago

review by Deleted User

#delivery(4/5) #price(4/5) #quality(4/5) #customer service(4/5) #on-time(4/5)

After reading on here I wasn't very happy with the amount they charged me I am pleased to say that Adrian Flux have now refunded me £42 which I am more then happy with .
2

3 years ago

review by Adrain Fulux

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Fluxdirect.co.uk Review

Flux Direct offer insurance for your car home and van and have a variety of extras including breakdown cover misfuel insurance agreed value policies windscreen cover

Fluxdirect.co.uk Customer Service Contacts

No contact details for this company.

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