foodydirect.com

Ordered two boxes of cookies from the same vendor (Patisserie Tomoko) -- everything would have fit into one shoebox,. Instead of charging me for one shipment (order was going to one address), they charged me for two shipments, so shipping charges alone were just under $20. It's a reasonable expectation that the shipment would be properly packed to ensure that the order arrived in good condition. Instead, they loosely packed the cookies with a couple of small air pockets in two huge boxes. Of course, the cookies arrived broken.
Called "customer service", explained the issue and requested a refund of the entire order amount. Sent pictures to document. After receiving no response, called them again and was told "it was in process". What was in process wasn't explained. Later the same day received an email which said that the cookies "looked to be in good condition" and offered me a 10% discount on my next order as compensation.
What a joke. Called them back again and told them that I didn't agree with their assessment and told them I had no intention of ever using their service again, thus the discount was useless. Their reply was that the cookies were fine, and that I should have expected them to arrive broken, and that they were still edible. Told them again that I still expected a full refund -- to which they said that "they would look into it".
So I wasted close to $90 for broken cookies that I could not use as gifts as they were intended for.
Total waste of money, Horrible customer service.

I Ordered from Goldbelly A cake for Thanksgiving dessert.And 3 dps of Wagu beef.The cake NEVER came.Couldnt get hold of Ant Customer support.Last week January 2019,I received a box of RANCID beef apparently packed on November 21 2018.My 80 yr old mom unpacked and attempted to make the meat.IT of course was RANCID.YOUR COMPANT IS DISGRACEFUL.

Ordered a cheesecake with apple crumb topping on the 16th of November, well within their window to deliver by Thanksgiving and after receiving numerous updates claiming this was going to show up by Wednesday the 22nd. I was looking at an update yesterday claiming this cake is not showing up until Friday. It got here on time, so I am updating my review to compensate. I left off the last star because it was very frustrating to look at the tracking 5 days after it was ordered when it was supposedly going to be 2nd day air sent and one day before Thanksgiving to see that it hadn't left NJ and was expected to be delivered one day late. There should be better tracking available so people don't hit the roof or start making alternate plans. I almost bought another cheesecake to compensate which would have cost me a similar amount of money!

Glad it got here and hope it's as great as it looked in the photo.

I ordered cannolis from Ferrara. There was no dry ice in styrofoam box and cream was cool. I hope family doesn’t get sick.

Not only did they ship on a day different from when requested, but food didn't arrive on the day they said it would. To add insult to injury, they then sent an email saying their shipment had arrived, when it still hadnt, and asking whether I was enjoying it. BTW, it still hadnt arrived, it's perishable and Xmas is around the corner. Never again!

I ordered a 4 Egg Casatella bread for my mom for Easter. The bread was delivered without ice of any kind even though the box stated perishable and it's common knowledge that eggs are not shelf stable. The packaging was a plain old box, nothing fancy. When I complained about this to customer service, it took them four days to reply and they 'made it right,' by offering me a 10% discount code on a future order. There will be no future orders. Don't waste your time with this site. P.S. The bread had no taste, but who really wants to eat a bread that was wrapped around spoiled eggs anyhow? I wish I had read this site before ordering!!!

I ordered cannoli from Ferrara’s bakery for a birthday celebration on Saturday. First of all, I was overcharged for shipping. There own site maps say $29 for this area, which is steep enough, yet I was charged $59. Two emails about it went unanswered. They were due to arrive on Friday by the end of the day. I was relieved to see that they had arrived in Louisville by 5:30 a.m on Friday. We are are about five hours from Louisville so I was sure they would be here. But never left Louisville. At the end of the day I received a notice of delivery delay from Foody
Offering a full refund. I sent a reply asking for the refund, then had to scramble to make something myself for the birthday. No reply from Foody so I sent a second email asking for a refund for the $129. No reply again. Now, on mid-day Monday they have arrived. The dry ice has evaporated and the box is warm. To add insult to injury I finally just got an email from Foody bragging about the delivery. I won’t try to reach them again. It is too frustrating. There is nobody home there. No human beings, and their robots can’t read or write.

I received my package today of 50 Buffalo wings and I'm MORE than satisfied. Everything was cold and very fresh. They also included vegetables and ranch and it was very good. My family cannot wait to order from there.

I ordered some barbecue for delivery to my brother in Virginia for (early) Christmas. Here is his description of what he saw when he opened the package:
""1. 4 of the 5 BBQ containers have cracks/holes in the plastic container; [my wife] put them in ziploc bags but may need to check them before heating for broken plastic pieces
2. The BBQ sauce is wrapped in bubble wrap and appears intact, but there is also sauce on the wrap which may mean a leak."

This modest order cost me over $100. They should have been able to do much better.

I ordered 2 trays of cookies, only one ever arrived. The one that did arrive was crumbled, broken stale. Sent pictures and was told that the 40 dollar tray of cookies I received looked ok. I guess they think it's ok to send broken, stale cookies or not send them at all and keep my money. A definite scam.

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