fotoSENSE

I ordered this on SUNDAY. I paid for NEXT DAY delivery as I am leaving on Saturday to Africa, AND ordered it BEFORE 2pm for next day shipping. It is Friday today, and no item. I phoned the company and it was only dispatched yesterday? And I was told that it will not arrive until ANOTHER 4 days!!!!!????!!!! What is this? Terrible price for a horrific delivery service. YOU WILL NOT GET YOUR ITEMS ON TIME! I am now going to go and write loads of bad reviews about your scamming website. I NEED the bag by tomorrow. paid for next day delivery. Shouldn't have to wait 10 days after charging me 8.99 for it! Ridiculously inconveniant. Now I have no bag for my cameras while backpacking you fools.

Ordered a 77mm white balance filter cap on the 18th it arrived on the 19th. Wow were my initial impressions. Then i inspected the order. One filter ring no white balance lens cap. Emailed them numerous times. Tried phoning told the system was down. Still have had no joy speaking to an adult.
What i cant beleive is the product comes in a see throug bag. So didnt they inspect the order before they sent it out. Or did they know it wasnt complete. Beggars belief. I do know one thing. From this experience i would not order anything expensive from them as i couldnt guarantee that i would be able to speak to anybody.

I have used Fotosense on many occasions and have always received first class service. I found the website easy to navigate and to order from. The sales staff are always very helpful and have given me trusted product advise over the years.

I placed my last order on 09/02 online, the product was in stock. I chose the free delivery option and didn't expect delivery for 4/5 days. I received an email straight away with my order confirmation and a couple of hours later received confirmation my order was dispatched. I received it within 2 days!! goods were received in perfect condition. It was a pleasure doing business with them again.

In summary i would definitely use this company again and would recommend to anyone looking for photographic equipment to check out there website. They are the best independent retailer i've come across offering a personal,friendly and efficient service.. big thumbs up fotosense !!!

Placed an order with this website for the following items:

B+W 106 (1.8) SH NDx64 77mm Neutral Density Filter
B+W 502 DH 77mm Dark Gray Graduated Filter
Sandisk 2GB Extreme IV Compact Flash Card (266x Speed)
Manfrotto 055XPROB Pro Tripod - Black
Manfrotto 804RC2 Basic Pan Tilt 3-Way Head with Quick Release
Canon RS 60E3 Remote Switch for Canon EOS 300D/350D/400D

All the items showed up on the website as "in stock" so I paid extra to have them delivered before 9:00 the next day.

After 3 days though nothing was delivered so I called them up and was told one of the B+W filters was out of stock but they couldn't say which one!

3 days and 2 phone calls later, I received the tripod, the head and one of the filters but not at the specified time (before 9:00), I was lucky to be at home on that day. Called them to enquire about the rest of the order and was told they are out of stock. Asked for them to be cancelled which was promptly done.

The moral of the story:

Try not to order from them.
If you have to, don't trust their online availability system.
Don't bother with paying extra for the delivery.

On the 14th Feb 2018 I ordered a camera, paid for quick delivery, then nothing, that is when I spoke with the lovely Holly, who I will say has empathy with the customer, thank you Holly without you this would have been one star.
I was told my camera was out of stock and that Panasonic were running late as they had a surge on this model? however all was not lost I was promised £100 cashback if I left the order with them, I was going away but I took another camera with me, so all good so far. My Panasonic eventually arrived, while we were away, on our return on the 2nd March I contacted Holly by email to say I had received the item. I was told the £100 would be placed in my PayPal account within the next 28 days. (30th March) The month of March came and went, April 3rd came no cashback, contacted Fotosense again and the email came back with more delays in payment, most of my emails through April were never replied too, finally on the 25th April I received and email apologising for my £100 cashback delay stating that I would be paid within 7>10 working days? then at 15:00 hrs the same day (25th April) I had another email stating that
"Further to our previous e-mail, we are pleased to confirm that your cashback has been processed and verified. However, the Promotions team are currently working their way through a backlog at the moment so you should receive a cheque payment within the next 21 days at the latest."
This is so bad that I am contemplating using my business debt collection agents to get official with this company in regard to my cash in their hands, but as its only been 4 months since I ordered the Camera and the promise of £100 cashback was made so perhaps the next few days will see their promise evolve if not, time to get legal.
I did say at the beginning that I was going to give 1 star for appalling service but Holly saved that, but on reflection after writing this and reading it back it can only be one star, Fotosense you really are bad as a customer facing business, you should be ashamed the way you treat us.

We searched online and found that this business has an active Facebook page with 18 followers. From our experience this can indicate that the business is either not actively engaged with online communication or is new and growing. We have discovered that this business has SSL (secure sockets layer), which means that this business handles your data, such as personal information or credit card details, with secure connection. We found that the domain for this business is older than two years which could be an indication that this is a trustworthy business with an established customer base and experience in their field.