Fox Symes

I want to say a very big thank you to Kim Anderson, she was so amazing and helpful with the whole process, I didn't think I would be able to get the loan for the car but Kim helped out so much. Thank you so much from David and Jannine

I personally kept getting further and further into debt even though I was on a decent income, first it was because we had to move house so I got a credit card to help with the cost of bond, rent and other moving items. The plan was to pay this off and use it for other large bills that came through, this didn't happen so I got another credit card. Then I had to have emergency dental treatment so I took out a short term high interest loan to pay this. Every time something big came up, I borrowed and got to the point where it wasn't manageable anymore. I tried to consolidate my debts into 1 loan but since my credit file was so crazy from all the short term loans and being hocked up to my eyeballs everyone said no.

2 days ago I was taking a long hard look at my finances and realised that they were out of control when I was about to lodge yet another application for a short term loan to pay the Power Bill. I froze. I Googled debt relief and came across the Fox Symes website. There was a section on the site where you could put all your info in and someone would call you back but I didn't want to do that as I was worried they would call me at a bad time so I kept researching and reading, eventually I went out the back and called. The initial contact with customer service was quite long, I had to go through a survey in relation to my financial situation, this was a little uncomfortable as I was anxious and having trouble admitting to a complete stranger that I was in a lot of trouble. But we got through it and I was put that to Sim which is one of the Debt Advocates.

I have to say that Sim was fantastic, he was able to put me at ease - he made me cry but it was in relief for the first time in over 12 months. We have put together a plan between the 2 of us over the last 2 days and I am not going to lie, it will still require me to stick to a budget but not only have we got a way to get me out of all this debt but we have a plan to help me save money - almost $5k in the next 12 months. This was through a system called Easy Bill Pay, basically Sim got all my other debts like my car loan, phone bills etc and arranged for 1 payment to come out of my account every fortnight when I get paid. Easy Bill Pay will managed all my bills for me, a buffer amount was put into the agreement to enforce savings and now not only do I not have to stress about the credit cards, short term loans and other payments but my day to day expenses are completely taken care of to.

So I understand that making that first step to admitting you have a problem is hard, but would recommend that you give these guys a call if you are in a similar situation than I am because there is someone out there that understands and will help you fix everything!

Mile Cirjak is one of the many Fox Symes employees I have dealt with over the past 12 months and he is exceptional. There was an incident that was causing a great deal of financial stress in my life, I had tried to sort this out and come to a point of sheer distress and desperation and right at that point Mile came along to save the day. He got his supervisor involved to help me get into a position to put food on my table for the week at a time where it wouldn't have been possible without his help. I have worked in customer service for a huge Australian company for years and I used to see, everyday, people forgetting that those on the other end of the phone are human beings - Mile really made me feel like he not only acknowledges that I am a human being, like him, but also that he genuinely cares about assisting me and my situation. Whoever manages Mile should be incredibly proud of themselves and Mile for working together to reach such a fantastic level of care, understanding and support for customers.

I have been in a Debt Agreement with the help of Fox Symes since 2015. The staff are all very helpful and friendly which makes a huge difference. The Debt Agreement has really changed my life, I have avoided all the consequences of bankruptcy and can now live without constant financial stress and a set completion date to look forward to. When my employment circumstances changed recently, staff member Santhi went out of her way to assist me in every way she could, her great advice, genuine care and prompt assistance has kept me in a Debt Agreement at a difficult time and I am greatly thankful to her. I highly recommend Fox Symes, seriously the best customer service!

I had been so stressed about my mounting debt and when I went down from 50+ hours a week to 25 because of everything that is happening with the Corona virus I knew I had no choice but to do something about my debt. I went to a few other places first, all of whom told me bankruptcy was my only option and that I would need to do it through them (whilst also paying them a great sum of money to do them) or else risk going to jail in case I made a mistake on my application. Luke explained every single option I had to me in terms of my debt and walked me through my choice. He provided above and beyond service! Thank you so much for making this so much less stressful for me, Luke!

After struggling years with debt, finally asked for help and Diane Soo from fox symes was great. Gave all the help and support I needed and now it's working great couldn't be happier.

I am grateful to Fox Symes and Diane Soo, for help and support in guiding me through my application. My life has been changed for good and no words can describe the effort put by Diane, to bail me out from mounting debts. From the beginning i was met with nothing but compassion and professionalism! The entire process was made easy and i truly felt as though it was in very capable hands. Everything was explained so clearly and any questions I had were addressed promptly. I would 100% recommend Fox Symes to anyone struggling with debt, they have helped me so much!

Thanks Diane & Fox Symes

Mukundan D

I was plagued by anxiety when I first called Fox Symes - I was facing significant debt that I could not afford to pay off and was always behind with my bills. I was sick, stressed, and fed up of my debt 'not-so-merry'-go-round.
My Debt Advocate, Diane was professional, kind, and empathetic. No question was too silly, and she made me feel like I was her only client. Any time I had a query, Diane was there to help - either with a quick text to say she would call, a phone call, or an email. The work Diane put in to my Agreement gave me peace of mind, and the ability to face my finances without that crippling fear I once felt. I can't thank Fox Symes enough, and I can't praise Diane enough either. Such a pleasure working with Fox Symes!

I have to say that if I hadn't spoken to Nick, my life would be in ruins still. His expert advise and knowledge helped me to understand and get my life back on track.

We worked with Diane Soo and not only did she help us get back on track but her honesty and commitment in making sure that we remained on track going forward is what we will never forget. We felt she went above and beyond for us by not only providing us with exceptional service but also ensuring that we had set ourselves up for the future. Thank you for all your help and for making a difficult experience better!

I was in a very bad situation and Boffin from Fox Symes was absolutely amazing. He was very understanding and helpful. It made me feel better to talk about things. I'm very grateful. Thank you

I accidentally contacted Fox Symes in January. I left a message and really I didn't expect to hear from them for some time. In the mean time I looked them up on Google. What a great opportunistic mistake I had made.

Imagine my complete surprise when my mobile rang within 5 minutes. A very well spoken youngish gentleman introduced himself a Sim Mayo and asked “How could he help me?”

I explained my predicament as briefly as I could, however Sim made me feel so comfortable with his totally relaxed and professional telephone manner I soon found I was able to let the whole story out.

Sim was quickly able to carefully summarise my situation and explain possible outcomes. We discussed each of the outcomes in detail including the short and long term ramifications. Although no final conclusion was made I ended the telephone conversation feeling “someone really does listen” and possible the most important factor
“I just spoke to a person with a true feeling and understanding of the way people facing possible financial ruin feel”.

Twice since the initial conversation I have sought Sim’s ear as a “sounding board”. He has been the same wonderful person he was the first time I spoke to him.

This week I have had a resolution which I know I would never have attained without the words of wisdom from
the very efficient Mr Sim Mayo. He is indeed a credit to his Family who must be so proud of the professional manner under which he carries out his work. Fox Symes have a totally dedicated employee who not only is devoted to their business development, but most essentially to the wellbeing of the clients lucky enough to be on his list. Indeed a "Win - Win" situation for all parties.

We had our morgage with Fox Symes underwritten by there arm Perpetal Trustee Company Pty Ltd / Home loans for 12 years we didnt have any bad debits (we were looking to move after our credit union was demutualised). They recently put the interest rate up for no reason. Wifey rang for a pay out figure as we are going to change to a bank Thats when $3600 + in Hidden Fees were revealed. In total Fox Symes will walk away with a $5K golden hand shake in fees.We have always paid our morgage and yes they will receive "FIVE THOUSAND DOLLARS" As there going away present.

Higher interest rates, Hidden fees (That they will disclose when you say your leaving)..... They said if we stay they would drop the interest rate to under what we had currently been paying for the past 3 years. This recent chain of events came about because They wrote to us to advise they had to put up our interest rate ! Now there happy to drop them under what we had currently been paying ! The reality is even if we did stay the hidden fees will still keep mounting !. Fox Symes will help you ! but there going to charge you for it. Can you afford there help ? In our case there help cost us $5 thousand dollars. I hope our story helps someone.

I had gone on a trip of a lifetime last year and fell behind on paying my credit cards and loan! I spoke to Teresa Di-Martino and she was so helpful consolidating all my debts! Was really worried as I found out me and my partner were expecting out first child who was born 2nd August this year! Really made me try my best to try and pay my debts off as having a baby isn't cheap! Feel so grateful and appreciative for all her help and understanding exactly why I needed help! Thank you so much!

Gave me great peace of mind and my case manager Teresa Di-Martino went absolutely above and beyond to help me manage and budget for my debts and I am extremely grateful to her.

Nothing was too much trouble for my consultant Diane Soo. Understanding and great knowledge made the whole process easy. All too often we are made to feel bad about our mistakes, not the case with Diane.

I dealt with a gentleman called Nick, and needless to say he went above and beyond to help me find and fix a problem i had with my credit score.
He called more people than he needed to made everything easy, was very transparent with all of his communication, gave me multiple options and avenues i could use or take to help my situation.

Was in a hopeless situation financially, every week my pay was going towards bills and was unable to save anything and get any assistance from my useless bank, looked up these guys and krutika my rep was helpful beyond words and has now changed the game for me moving forward. If your looking for help and you have no other options Fox Symes is the way to go.

Thank you

I called fox symes for help with a big debt weighing me down , jessica was amazing , everything happened so fast and she took the weight off my shoulders i cant thank them enough , they made it so stress free thank you i recommend fox symes to anyone
Happy Victoria

I was on a credit card debt nearly $40k and was having trouble paying interest only payment. Then found foxsymes and decided to give it a go. Im glad I did and now only 6 months left to go yay. It will stay on your credit file for 5 years and a further 2 years unable to get any unsecured loans (not that I will go and apply for another credit card as soon as this has finished, Ive learned my lessons the hard way lol no more credit cards. However I was advised that its ok to get a secured car loan or a home loan after 5 years. Im about to try a secured car loan early 2020 as I need to wait for another year to clear it completely (my agreement is only 4 years in total), fingers toes crossed!