Famous Pacific Shipping Australia Melbourne Sydney Brisbane Perth Adelaide Famous Pacific Freight Forwarder Forwarding Customs Broker Customs Brokers Victoria NSW VIC Clearance Trace And Trace LCL FCL AIR airfreight Cargo Nomination Warehousing Warehouse

I would strongly recommend those reading this review to consider their services very carefully. One transaction may not be indicative of a large business, but here is my experience anyway.
Famous Pacific Shipping Group in Sydney received unexpected goods for our Sydney-based business from a supplier in India who had sent cartons based on the recipient paying all costs.
I feel FPSG took advantage of this situation we found ourselves in and charged inflated pricing.
FPSG costs were 20% higher than market rates for a PCL, and even after discussion with the company, they weren't willing to offer any discounts or flexibility.
FPSG AU office blames India and vice versa, but the end result, I feel, is that this business knew they had carte blanche scenario and thus charged whatever they wanted. I feel FPSG had not a single interest in establishing a longer term relationship for our shipping business, instead looking only to make hay on this shipment because they knew they could.
With so many freight forwarding companies in Australia, there are more better choices, both for better savings and far better service. I strongly suggest shopping around.

The Managing Director(MD) of this Company( Famous Pacific Shipping (VIC) Pty Ltd)implemented a delivery procedure that was not secure without informing us of the CONSEQUENCES of a lost OBL . Despite known industry practice (we have now found out) his organisation has used an unsecured delivery method for years i.e. express post with tracking but not a signature.(the cost of a secure delivery is just a miserly additional $3 for a signature or $30 for a courier service).To make matters worse the industry practice of retaining one OBL to ensure the event we face does not occur was not adhered to. It should be noted his Company had a courier pickup the OBL from the shipping line but then used the unsecured delivery method to us.

We will add associated entities and a large shareholder of this Company have sort to distance themselves from the Victorian office as they have acknowledged they would not have adopted the unsecured delivery method nor walked away from providing a solution to their client.(we have been a client for over 7 years via associated entities)

The method used does NOT mitigate against the huge losses the shipper incurs as a result of the OBL being lost. The losses are reflected in the shipper being forced into providing a bank guarantee for 100% or 200% of the value of the goods for 2 years to the Shipping line. The cargo has now arrived at the destination port and the Consignee is unable to clear the goods without the OBL.

We are a small business who trusted the company because we were lead to believe its staff were professional and experienced in the freight forwarding industry. Our trust was misplaced. As a small business we cannot afford to have the funds required for the bank guarantee out of our working capital for 2 years.

The MD took 3+weeks to inform us that he was walking away from the mess he had created, despite having the insurance to cover events such as the one he caused. The Insurance Company( TT Club)also went so far as to assert there was no contract between their client and our Company. This of course is plainly wrong as we have a legally binding contract for the provision of services given that there was offer acceptance and consideration. The contract has been breached and the company owes us a duty of care.The shipping line while in agreement with us that the Freight Forwarder is responsible for the lost OBL is unable to assist due to their internal Company policy and the fact that MD is stone walling them.

We are interested in knowing of other Australian and/or global websites where this unfortunate incident can be posted to warn other shippers of this negligent practice.

We are also interested in receiving feedback from other shippers who have had similar or other problems with their freight forwarder and/or this Company

We searched online and found that this business has an active Facebook page with 17 followers. From our experience this can indicate that the business is either not actively engaged with online communication or is new and growing. We have found that this business does not have SSL (secure sockets layer), which means that you should think twice before trusting this business with your data, such as personal information or credit card details, because your information will not be digitally connected to a cryptographic key and secure connection cannot be established. We discovered that the domain for this business is relitevely new, which means that it could be a start-up business that does not yet have a huge amount of customers.