4.1 / 5
Trust Score
4.7
Reviews
2.5
Social
5
Featured
3.5
Technical
Is fragileremovals.com.au legit?
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- Facebook account found with large audience
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- Instagram account found but audience is small
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Reviews Analysis
30
reviews
vs
0
AI declined reviews
0%
NON VALIDATED REVIEWS
Usually stable businesses have more than 5 authority websites mentions, this one has 15 authority websites mentions and 0 mentions in other websites
Based on 30 reviews
Smart.Reviews
4.1
30 reviews
Fragileremovals.com.au Review
Take the stress out of moving with Australia039s expert removalists Fragile Removals We service Melbourne Sydney Brisbane - get a FREE quote today
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Last update: Wed, Mar 9, 2022 2:12 AM
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
As we have a piano and quite a lot of furniture, we opted for a team of 3 men and a very large van. The men all arrived fairly promptly. Two of the men seemed like they knew what they were doing. One of the men was completely useless and seemed very incompetent. He couldn’t speak any English and therefore couldn’t read what I had written on all the boxes.
Therefore all the boxes ended up in the wrong locations. Also my husband asked them not to touch the av equipment as it’s precious to us and rather expensive. My husband found it all on the floor and our amplifier hasn’t worked since.
We found broken bits of wood stuffed into drawers (where something had broken and they tried to hide it). They tossed a photo of my daughter on the floor which broke.
At one point I arrived at the house as they were packing the van to find that a rail of my clothes and designer bags were sitting at the bottom of our driveway and my husband’s carbon fibre race bike was sitting in a very unsecure location down the side of the house. Anyone could have walked past and helped themselves to our belongings.
I would never use these people again and I would strongly advise anyone else against them. I have tried to call them to tell them what happened but they never call me back.. Please be warned against these people as they are not trained professionals (we have moved many times and never experienced anything like this).
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
They were friendly and very polite would not hesitate in recommending them to anyone who is wishing to move.
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
Today was a small move in comparison to the last few. A garage full of furniture moved using a "small" 4.5tonne truck with 2 guys: Matthew and Ben, both in their 20s. We were happy with the speed these guys worked at, and they allowed my husband to help with smaller stuff so they got the job done quicker. All done within 2hrs door to door. 25mins between pick up and drop off.
Very happy and no damage done. I was especially happy that the antique roll top desk and huge antique glass cabinets were all well packed in the truck and are fine! Phew!!
They came within the given 2hr time frame. They called 25mins before arriving to say they were coming in 25mins.
Aicha in the office is always a pleasure to deal with - she gets 5 stars!
We love paying cash to get 5% off!!
Ben and Matthew get 5 stars - thanks for your work today guys!!
I'm giving 4 stars based on previous experiences where there have been some small concerns. These small issues were resolved on the move day through conversation with the office staff and manager.
Last time the guys went a bit slower than expected, another time the truck pulled down a telephone wire from our neighbour's house (it was lower than laws require) and another time a screw was lost that was part of my bed that the guys dismantled. We couldn't use the bed until I bought a replacement which took a while as it was a special type of screw. The staff did check the truck for me rhe next morning (I didn't realise until late at night), but it must have fallen off in the front yard and I couldn't find it.
Nothing ever been broken and I have quite a few large, sentimental antiques.
I love that they use backpackers and young guys for their moving staff. Communication with the staff on the day has never been a problem as they seem to choose staff who are easy to get along with and who listen and speak well and who are fit...
The fragile staff have been far better than another company I used once that was more expensive and more well known. The staff work well together - they seem to all get along and know each other well.
I was sad and surprised to see some of the bad experiences a few others have had with them...
I'm Melbourne based and all of my moves have been within Melbourne suburbs - across both sides of town.
The standard rate is $125ph, for 2 men and a 4.5tonne truck. 2hr minimum plus 30min back to base charge which is fixed regardless of suburbs moved from or to. So total approx $313 then take off 5% = approx $296 cash payment. This is for Aug 2018.
Hope this helps :)
#delivery(4/5) #price(4/5) #quality(4/5) #customer service(4/5) #on-time(4/5)
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
#delivery(4/5) #price(4/5) #quality(4/5) #customer service(4/5) #on-time(4/5)
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
I had lots of fiddly items but it was nothing to the guys.
My move was done quicker than i thought will definitely recommend them to anyone.
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
Usually stable businesses have more than 5 authority websites mentions, this one has 15 authority websites mentions and 0 mentions in other websites
Fragileremovals.com.au Review
Take the stress out of moving with Australia039s expert removalists Fragile Removals We service Melbourne Sydney Brisbane - get a FREE quote today
Fragileremovals.com.au Customer Service Contacts
No contact details for this company.
Share the company's rating
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Safety Beach to Greensborough
Boys arrived 10 mins early which put me st ease straight away
After that they were just amazing
Very happy
3 years ago
review by Marina U.
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)