Franco Manca

4.5 / 5

Franco Manca

4.5 Great
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4.5 / 5

Trust Score

4.1

Reviews

5

Social

5

Featured

4.5

Technical

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Reviews Analysis

10

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0

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0%

NON VALIDATED REVIEWS

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Based on 119 reviews

Smart.Reviews

4.5

10 reviews

Trustpilot

2.7

109 reviews

Francomanca.co.uk Review

Franco Manca have been pioneering sourdough pizza in the UK since 2008 made fresh on site every day with properly sourced seasonal ingredients

Francomanca.co.uk Customer Service Contacts

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Last update: Sun, Oct 10, 2021 12:54 AM

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Francomanca.co.uk Reviews & Complaints (10)

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customer service 3 /5

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Really disappointed to read of your companies treatment of the visually impaired customer who was turned away because vause he had a guide dog. Shame on you.
3

1 year ago

review by Mr Adrian Charles Kirkpatrick

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

We've been going to Franco Manca in Stoke Newington for years and recently the standard has dropped significantly. The waitresses are nice but the new manager has got a very bad attitude. He prances about doing the splits and craves attention. We just wanted a quiet meal and did not want to nurse his ego so he was rude, added items to the bill that we didn't order then kept us waiting while he pranced around some more annoying other customers. He kept throwing the bill at me and he's lucky we didn't just walk out. To make matters worse, the pizzas were smaller than before and burnt. We went here last week and the dough was raw making us ill the next day. If there was less of a circus act going on during the service, the pizzas would be better. Sorry but you have lost two customers, we're going elsewhere from now on.
3

1 year ago

review by S Frey

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

so bad,,, staff slow, rude, dont care, waiting for pizza half an hour
waiting for beer 20 min, I had to go and ask twice for a beer ,pizza came cold and no taste , with cold riccota on top OMG,,,how is this possibile ,,,I am confused....realy sad place
you need a new menagement for sure
3

1 year ago

review by mirella anicic

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

We ordered a take away from Franco Manca, Bromley, Kent. We are gluten intolerant and have eaten many pizzas which are devoid of taste.

These were absolutely delicious and we could taste the freshness and authenticity of all the ingredients. Each mouthful was a burst of flavour, we were pleasantly surprised.

Franco Manca was recommended to us by a friend and we shall be recommending them to others. We are only able to recommend Franco Manca, Bromley. The Chef or Chefs here are fantastic as their Pizzas are full of flavour and are delicious. Will never use the better known competitors as their’s taste like cardboard, not that we have ever eaten cardboard. Franco Manca in Bromley is the best. The staff are very polite and helpful. Mira was amazing, with a genuine smile. ????
5

1 year ago

review by Lyn

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Unethical rip off policy
We went to the Wimbledon restaurant with my 8-year-old child today and nobody offered us the children´s menu, so we ordered a pizza for her from the standard menu. Then my daughter asked for some paper and colour pencils, when the waitress brought a piece of paper we see that the children´s menu is on the back, then I asked why we were not offered the children´s menu and I was told that the Franco Manca policy is not to offer the children´s menu or tap water so that customers spend more money on a standard menu and on drinks. I find this outrageous: I will not eat at Franco Manca ever again!
3

1 year ago

review by Ana B

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I ordered a pizza for takeaway at the Westfield Shepherds Bush branch on my lunch break as i work in the shopping centre, i went to collect it, and when i got back to my store i realised the pizza was uncooked and wasn’t made the correct way, as a regular customer at franco manca, i know what pizza i usually order and what it should look like. When i went back to the restaurant i explained that i was not satisfied and explained why, but i was told that the pizza is always made that way. I then showed pictures of the pizza i normally buy from franco manca, and that was then when the host said they can remake it. She then came back and told me that the oven is off because the restaurant was closing early at 3pm?!. So i requested a refund and had to fill out form with just my name, email and bank details. This took away from my whole hour lunch break, i have never experienced such bad customer service before. I usually visit the stratford branch which is much better, more friendly and i’ve never had to complain about anything. As a manager i feel that a refund should have been issued there and then, im not happy with the service i received at all and would like a refund immediately
3

1 year ago

review by Consumer

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Completely disgusted by the attitude and unprofessional behaviors of your St Paul's store's manager - EMANUELE RICCI !!!!

How can any company have someone like this to be the "manager"!!!????

Formal compliant will be sent and will share this experience with my colleagues and friends and definitely will NOT go back to this place ever again!!!
3

1 year ago

review by Crystal

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Franco Manca Greenwich
My wife ordered a pizza for herself and a starter for me, and she asked for it to arrive at the same time, and my pizza was to arrive 10 minutes after.
After 30 minutes, it was evident that Antonio had forgotten my pizza.
My wife attracted Luciano's attention and asked him where my pizza was.
His reply was, "do you want it or not"?
When I asked if it was ready or not, he said that Antonio had forgotten to order it and that he would bring the email address for me to log a complaint.
Not even an apology...
I asked him to let Antonio bring the email address and to explain what had happened as the restaurant was not very busy.
15 minutes later my wife attracted the attention of another waitress and asked for the bill.
I noticed that Antonio had his coat on already and seemed to be ready to leave.
I went over to his table and asked why he had not come over to explain what had happened.
It turns out that Luciano had not spoken to him at all.
Antonio was our server, yet he never came to our table to check on us or bring our meal.
When I asked Luciano why he did not pass on the message to Antonio, he just shrugged his shoulders.
When I asked how stupid one has to be to forget an order in a half empty restaurant, Antonio assaulted me by forcibly ejecting me from the restaurant, adding that it was late and they were tired.
I told him that he was in the wrong business if he did not have the stamina or professionalism for the job, he should work elsewhere...and then again, he assaulted me by forcing me out on the street.
Why are these unprofessional and dishonest thugs working in a Greenwich restaurant?
1 star is too generous on this occasion...and no dinner for me!
Rude thugs for staff, poor service, no customer service.
Search "Franco Manca" at TrustPilot to read all the bad reviews.
How is this chain still in business and how does one close them down???
3

1 year ago

review by Shafique “torinho69” Shah

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

We have been going to Richmond Franco Manca for couple of years now, choosing it over Pizza Express which is on the same road. We have been enjoying pizza and coffee each time but the service could be improved. Last time we went there with our three year old, we were offered a small table and asked if we could seat at a bigger table. We sat there hoping that someone would clean and set it up quickly but the order was taken and table still not set up. When the juice arrived I grabbed glasses and cutlery from another table.
We always need a high chair for our three year old. We are never offered it and always ask for it. They never give us one unless I ask three times or go and grab it myself.
Last week, my little daughter asked the waitress for a highchair herself and was told that the it is coming. Then the waitress went on doing other things and never brought the high chair so we fetched it ourselves and she saw it.
Then she did not bring sugar for my coffee. Could not be bother to ask her for anything at this point. Then after pizza which was delicious as always my husband ordered coffee and sugar came along! ......
I was annoyed by it all as their service is usually a bit sloppy and not very attentive but last time was quite poor. It looks a bit like the staff are not trained at all about the service they should provide and what should be done when. At least pizzas are tasty.
3

1 year ago

review by Kd

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

We found that this business has an active Facebook page with 7124 followers. From our experience this can indicate that the business is trustworthy and popular among people. We have discovered that this business has SSL (secure sockets layer), which means that this business handles your data, such as personal information or credit card details, with secure connection. We found that the domain for this business is older than two years which could be an indication that this is a trustworthy business with an established customer base and experience in their field.
5

by Smart.Reviews

Francomanca.co.uk Review

Franco Manca have been pioneering sourdough pizza in the UK since 2008 made fresh on site every day with properly sourced seasonal ingredients

Francomanca.co.uk Customer Service Contacts

No contact details for this company.

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