fraserhart.co.uk

4.7 / 5

fraserhart.co.uk

4.7 Great
The main metric, showing how trustworthy is the business. Calculated using proprietary rating algorithm based on the AI, analyzing 25 different parameters.

4.7 / 5

Trust Score

4.4

Reviews

5

Social

5

Featured

4.5

Technical

Is fraserhart.co.uk legit?

  • Many trusted websites are linking to this site
  • The site has mostly good reviews
  • The SSL certificate is valid
  • This website has existed for more than 3 years
  • Facebook account found with large audience
  • Linkedin account found with large audience
  • Instagram account not found
  • Business not mentioned on Wikipedia
  • Pinterest account not found
  • Twitter account not found
  • Youtube account not found
We check all genuine customer reviews and show the number of approved and rejected reviews. All fake or false reviews are excluded from the Reviews Score.

Reviews Analysis

6

reviews

vs

0

AI declined reviews

0%

NON VALIDATED REVIEWS

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Trust score (5/5)

One of the worlds largest selection of designer engagement rings and wedding rings Voted the best jewelry store and best place to buy an engagement ring 10 years in a row The 1 jewelry store in Cincinnati Nashville Louisville and Brentwood

Based on 178 reviews

Smart.Reviews

4.7

6 reviews

Trustpilot

3.1

172 reviews

Fraserhart.co.uk Review

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Last update: Tue, Sep 7, 2021 2:04 AM

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Fraserhart.co.uk Reviews & Complaints (6)

Bought a 9ct gold pair of earrings just over a year ago and the 2 Diamanté on one of the Earrings has come out. The other one is lifting on the Diamanté strip attached. I have only worn these max 5 times. Told by sales assistant they have had a knock! I have just worn them in my ears nothing has knocked them. They would need to send them away for three to four weeks for an assessment. Did I abuse them or is it a manufacturing problem they do need to find out! No I just put them in my ears and wore them. Nice to have such wonderful after sales service. So I am without my earrings for 3to 4weeks,whilst they assess them. If it looks like I am at fault I will have to pay for the repair. Didn't like them implying that I may have caused the stones to fall out. I have spent a lot of money with this store in Lakeside and I can honestly say never again after this response.
3

1 year ago

review by Heather Soper

Jon the manager service was terrible, left us feeling lied to terrible service, the other manager was fantastic I believe his name was Ross
3

1 year ago

review by Deleted User

Terrible post sale customer service and acknowledgement of a fault that had occurred for the 3rd time on a ring purchased only 4 years ago. I was an embassador of Fraser Hart based on the service received whilst purchasing a significant amount of wedding jewellery and gifts, until my visit in the Cardiff store on Saturday where I learnt if you are not purchasing a new item you are treated as a non priority and left to wait for an hour with no acknowledgement of my frustration, apology, offer of a drink for taking in a ring to fix and handing me a receipt a intervention that should last no longer than 5 minutes. Further more two seperate rude individuals advised me although the white gold was clearly misaligned in my diamond clasp there was no current movement in the stone - what difference should this make. The item I bought is clearly faulty if I had not brought this ring in the diamond could at any point fall out. You made a happy customer extremely frustrated and annoyed the shear effort I had to go through to get my ring fixed will put me off recommending or purchasing any jewellery from your store again. Even your manager was rude and lacked any empathy for the amount of time you made me wait purely blaming your systems
3

1 year ago

review by Louise Turner

Fantastic service in Fraser Heart Cambridge, have bought a couple of items in the last few months, Ronan served us both times, and he is excellent, a real asset to the store and very knowledgeable and polite!
5

1 year ago

review by Jennifer Pegg

We love popping in to Fraser Hart lakeside because we are greeted by Elaine Cook and what a lovely greeting it is, we have been in a few times lately I lost a diamond out of a ring we bought there a few years ago she got it all sorted, and my husband love a drink and a chat, all staFfestiniog are wonderfully.
5

1 year ago

review by Peter Macal

We found that this business has an active Facebook page with 14686 followers. From our experience this can indicate that the business is trustworthy and popular among people. We have discovered that this business has SSL (secure sockets layer), which means that this business handles your data, such as personal information or credit card details, with secure connection. We found that the domain for this business is older than two years which could be an indication that this is a trustworthy business with an established customer base and experience in their field. We found that this business has an account on LinkedIn, which could be used for posting job opportunities, researching other companies, promotion and client attraction.
5

by Smart.Reviews

Fraserhart.co.uk Review

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