frontier.com

I was with frontier as they took over At&t and my service was pretty decent until my big move from one home to the next in the same city and town. All moved in I was told I have to get a new phone number and to be put in the system as a new customer, only drawback was I couldn't keep my previous number, but I was told that because im considered a new move and because my number couldn't be rolled over that after a quarter of payments ill say 4 months I would receive a 200$ Amazon gift card initially until the amount was raised due to the installers going to the wrong home, someone in their organization kept cancelling my installation so I never got the new drop. So now its 3 to 4 weeks in my new place and im still without working television and running out of ideas to keep my 7 yr old occupied and stimulated. Finally my home got serviced and thats when the big issues began, my bill was always inaccurate, I was being charged for services from my old address to which they still had that account going and any payments I made to the new account went to the old account . Everyday for over a month no lie, im extinguishing every form of contact for frontier with a promise of vindication, Facebook page, chat room, emails, numerous calls to numerous people with promises of resolution and it never happened. I one day was left on hold by a higher up for 5 hours, its true, I have the screenshot, he was a manager, by this time my soul is weary and my patience thin for im on disability and my income fixed and I really cant afford to foot frontiers mistakes. I had ended up in the Hospital, yes the hospital because of the stress I was under due to frontiers mishaps on my behalf. Dangling in the distant rear was the whisper of my Amazon gift card now at a 400 denomination. I inquire and im told yes your still getting it and at that amount as an apology. I did a survey that ultimately **** off an outbound call specialist because she took it upon herself to disconnect my t.v., phone, wifi, all without discernment or reason because I still payed my bill on time, as founded true and proven just because, she turned me off just because, grrrrrr, so frontier once AGAIN apologizes to me, penalize her but I have no knowledge of as to what, never give me my gift card and I Quote because your out our system now and even though its not your fault you have to be put in as a new customer and wait again 4 to 6 months. I dont recommend them to anyone, beware in the affairs of currency.

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