Fruugo

3.1 / 5

Fruugo

Name: Fruugo
Address: EN

fruugo.ca

32 Reviews

Average

3.1 / 5

Trust Score

4.2

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About Fruugo

Fruugo simplifies buying products from around the world. Our mission is to provide great choice and the freedom to shop safely wherever you are, from wherever you want, through one global marketplace

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Last update: Sat, Mar 20, 2021 11:00 PM

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Fruugo Reviews (32)

worst experience ever. no confirmation email, extra duties on plastic boxes and half of order did not arrive. also zero response or communication

10 months ago

•

review by Claudio Urrutia-Reed

I had no issues except that the Advantix I purchased was listed as the over 55 lbs (which I normally buy) package and when I received it also had a weight limit (it was a different box) which causes issues for me because I have a giant breed Puppy. A little frustrating because I ordered quite a few and he will outgrow it in the next month or two and I have a 6 month supply.

10 months ago

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review by Erin

April 20th , I received confirmation that my item shipped and would be delivered April 28th to May 11th. I’m still waiting. I try and and track and all it says is label created but not in system. I’ve been trying to get information from Fruugo but all I get are automatic responses about how to check.
Such a viscous cycle. I needed this product for my puppy and now must look elsewhere. I want my money back or I will be reporting Fruugo as a fraudulent company. Beware of this company.

10 months ago

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review by Debbie.D

My order has not arrived. Shipped a month ago. I have tried to track it but the reference number does not work?? I expected delays due to Covid virus, but would appreciate a response from Fruggo regarding its whereabouts.

10 months ago

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review by Carrie Nelson

The order never arrived , the customer support at fruugo was asking me to contact the retailer however there is no retailer listed in my order . STAY AWAY FROM THIS SCAM SITE ...

10 months ago

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review by Wmeaden

Super glad that I stumbled upon this website/app!!!

I have received one shirt so far and was very happy with the quality! I have so many shirts in my favourites that I plan to buy in the near future.

10 months ago

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review by Todd Cooper

Great service! I was so pleased to get my order faster than any similar item order I could have gotten from amazon or other sites. I would recommend Fruugo to all family and friends.
Liz R Otawa Canada

10 months ago

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review by Liz R

I got exactly what I ordered, the shipping took awhile but I understand do to the COVID19. My only complaint is the price of the shipping, cost more to ship than the products are worth but I bought it so I shouldn't be complaining

11 months ago

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review by Ruth binkle

Took a couple of days longer then said but great price and was worth the wait.

11 months ago

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review by R.k

Product was as described. Good price. A great selection. Will use again in the future!
Thanks

11 months ago

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review by Denise Hatcher

Only the shipping but it is normal whith covid. Thank you

11 months ago

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review by Julienne kingsbury

I have not received my order yet and it was ordered on April 11th. They took my money on April 14th but I am still waiting for the product. I'm starting to worry.

11 months ago

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review by Philip McCulla

Got exactly what I wanted ordered and on time.

11 months ago

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review by Lisa

We became a little leary when the product we bought was being shipped from Australia especially during Covid 19 but we received it. So I would definitely use FRUUGO Canada again.

11 months ago

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review by Wendy

Everything arrived in good condition.

My only complaint is that it took weeks and weeks to get here. (I believe it was close to 4 weeks).

Shipped from somewhere in Australia to Toronto area.

11 months ago

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review by Alison Firth

My package has not arrived yet and it’s more than a week past the last shipping date noted. The mail may just be slow. But one thing that I’m impressed with is the follow up email from Fruugo - I appreciate that and instills my confidence in ordering from them.

11 months ago

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review by Cathy H.

Haven't received my order which was supposed to arrive May 7 at the latest. Still have not received my order. I have contacted their service department via email and have received NO RESPONSE! I want my money back. This is the first and last time I will use this site!

11 months ago

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review by K Hazlehurst

I am still waiting for my order, which I placed April 9th and was supposed to arrive by Apr 30. I have sent numerous messages through their website and had no response. It is not a Canadian company. I want my product or a full refund. I can’t believe this company's lack of customer service, especially at this time. Nothing more than thieves, taking money and not bothering to respond to customer enquiries.

11 months ago

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review by Ramona

Made my first purchase with Fruugo. Was efficient and easy and am very happy with my purchase. Excellent value for the price!

11 months ago

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review by Dave

Easy to order; had what I wanted; took a while to get but it was coming from UK and I live in Canada.

11 months ago

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review by Wendy

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Usually stable businesses have more than 5 authority websites mentions, this one has 0 authority websites mentions and 1 mentions in other websites