Fruugo

DO NOT USE THIS COMPANY. Never received my 100$ order and they never refunded me. They say there’s a tracking number but it’s fake. They say they will refund you but they don’t and they cannot provide any billing information to prove that they have refunded you. Then they magically disappear and never respond again.

Ordered some tick medication for our dog. Everything went ok - the product showed up about a week later than we were advised it would, but not a huge deal. What was annoying was the inability to obtain a courier / mail tracker number to see where things were as they were running late. I did leave a message for the seller, but never heard anything back.

I purchased a dog flea chewable first part of April 2021. At a time of purchase the delivery time was supposed to be April 12. As it turned out the item didn't even shipped until the 20th. I can't even track the package as it appears not to be in the system. I don't recommend anyone to use this site. I'm going to be in contact with my credit card company to have the charges reversed.

The order was fulfilled promptly however it was the wrong item that was sent. I contacted the seller and the item was refunded. The process worked fine however it would be enriched if the vendors had a more robust order validation process before they released the order while still keeping the same level of speed to the fulfillment flow.

The product I ordered (special closed-end pop rivets for boat repair) were reasonably priced and arrived remarkably quickly, considering they were shipped from the UK. No complaints and I would happily use them again.

I'm in Canada....
On April 24th 2021 I ordered 4 cat worming tablets.
On May 25th 2021 I receive a notice it's being shipped from Australia.
The arrival date is listed as June 1 to June 14.
My cat could have died in the time it takes to get anything done via Fruugo. NEVER AGAIN.

I ordered this dog hammock in the beginning of May. It was supposed to have shipped out by May 7th. That passed. I messaged them about a week ago and no response. I have been scammed and I should have properly read the reviews. I feel like this whole website is a scam and I've lost my money.

Ordered a cable to attach my Kodak camera to computer (5.00)....now they want me to return for refund at a post cost from Canada more than item worth !!!!...suppose they want returned on my dime in case I`m trying to rip them off for 5.00 !!!!...they made the mistake !!!!

Everything about this marketplace just seems so shady and I’ll be looking for a refund for flea and tick products I bought almost two months ago with no delivery. The seller location says it’s Australia and no tracking information was ever given to me until about a month in when I enquired where my package was. They gave me some sort of tracking info that all it shows is that the package origin is Singapore (why is that?) and that it arrived in Canada customs almost a month ago now with no movement. I have no idea whether something was legitimately shipped or whether the product was legitimate considering now it’s showing as Singapore but it wouldn’t sit for a month at customs without any update. Even during Covid times it’s not moving that slow. Not sure if the expiry date would be good since the shipping speed they use is many months to receive a product.

Unsatisfactory Customer Service. I ordered and paid on April 9th. Tracking tells me that the product has received a label but has not shipped.
The online customer service promised to reply to my question within 48 hrs. Complained several times online without receiving any answer from either the Retailer or Fruugo Canada. If no answer to this Review then I will ask Visa and or PayPal to refund the money
Diether Weeren

I purchased the items on their website.
I purchased the items on their website.
and received the tracking information.
tracking items already shipped out even before I purchase on the website, and delivered wrong address on next day. I am waiting feedback and answer from customer service now.... hope I can get my money back..... I have never received wrong tracking information from any seller on the web-site.

worst experience ever. no confirmation email, extra duties on plastic boxes and half of order did not arrive. also zero response or communication

I had no issues except that the Advantix I purchased was listed as the over 55 lbs (which I normally buy) package and when I received it also had a weight limit (it was a different box) which causes issues for me because I have a giant breed Puppy. A little frustrating because I ordered quite a few and he will outgrow it in the next month or two and I have a 6 month supply.

April 20th , I received confirmation that my item shipped and would be delivered April 28th to May 11th. I’m still waiting. I try and and track and all it says is label created but not in system. I’ve been trying to get information from Fruugo but all I get are automatic responses about how to check.
Such a viscous cycle. I needed this product for my puppy and now must look elsewhere. I want my money back or I will be reporting Fruugo as a fraudulent company. Beware of this company.

My order has not arrived. Shipped a month ago. I have tried to track it but the reference number does not work?? I expected delays due to Covid virus, but would appreciate a response from Fruggo regarding its whereabouts.

The order never arrived , the customer support at fruugo was asking me to contact the retailer however there is no retailer listed in my order . STAY AWAY FROM THIS SCAM SITE ...

Super glad that I stumbled upon this website/app!!!

I have received one shirt so far and was very happy with the quality! I have so many shirts in my favourites that I plan to buy in the near future.

Great service! I was so pleased to get my order faster than any similar item order I could have gotten from amazon or other sites. I would recommend Fruugo to all family and friends.
Liz R Otawa Canada

I got exactly what I ordered, the shipping took awhile but I understand do to the COVID19. My only complaint is the price of the shipping, cost more to ship than the products are worth but I bought it so I shouldn't be complaining

Took a couple of days longer then said but great price and was worth the wait.