Furn-On

I am not giving review because of quality of furniture ....I ordered a small sideboard employed a man to build it he found that they had sent the wrong part so I had to get a new part resent this was done quickly but I received the wrong part again I had employed the man for a second time because the parts were wrong through no fault on my part. The company told me to send back the item and they would refund money providing I had the proper packaging which I had thrown out. I have had a stroke and can't use my right arm and leg. I explained to furn on about why I couldn't physically package it myself and I tried to employ the same man to help me but he was unavailable it had already cost me extra to employ someone to fit something that cost £85 so the item had cost me an extra£70 to get built and if I had employed someone else to get and repackage item I would have further expense. As the item had been partly assembled I would have to somehow get it done my selg

I ordered a chest of drawers, delivery was promised 48hrs later on the Friday - however I did not receive the item. I called Furn on customer service to question why I have not received the item. To my surprise the representative was rude and had an appalling attitude. I spoke to TONY at Furn on - instead of initially resolving the issue of delivery he insisted on cancelling my entire order despite me not authorising this action. He raised his voice, intimidating and used bully tactics to force me into cancelling my order. Eventually he apologised and stated “the weather is too hot - hence his attitude” that he can arrange an express delivery for the following day. I waited yet again for the Item on the Saturday only to receive “part” of the chest of drawers. The other part had not been sent by Furn on, which now means another day of waiting for the second part of the parcel to arrive. Having regularly shopped online - I would never use this company again and would strongly advise others not to bother. Customer service at Furn on is unprofessional, they do not deliver in a timely manner and unbelievably one product is sent out in two different parcels. Next time, I will be sticking to more reputable companies such as Made and Wayfair!

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