Futura Direct

3.9 / 5

Futura Direct

3.9 Average
The main metric, showing how trustworthy is the business. Calculated using proprietary rating algorithm based on the AI, analyzing 25 different parameters.

3.9 / 5

Trust Score

3.6

Reviews

2.5

Social

5

Featured

4.5

Technical

Is futuradirect.co.uk legit?

  • Many trusted websites are linking to this site
  • The site has mostly good reviews
  • The SSL certificate is valid
  • This website has existed for more than 3 years
  • Facebook account found with large audience
  • Linkedin account found with large audience
  • Instagram account found but audience is small
  • Business not mentioned on Wikipedia
  • Pinterest account not found
  • Twitter account not found
  • Youtube account not found
We check all genuine customer reviews and show the number of approved and rejected reviews. All fake or false reviews are excluded from the Reviews Score.

Reviews Analysis

9

reviews

vs

0

AI declined reviews

0%

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Based on 282 reviews

Smart.Reviews

3.9

9 reviews

Trustpilot

4.3

273 reviews

Futuradirect.co.uk Review

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Last update: Wed, Mar 9, 2022 2:30 AM

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Futuradirect.co.uk Reviews & Complaints (9)

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delivery

price

quality

customer service 4 /5

on-time

Useless heater bad thermostat room set to 23 degreese Celsius and it was on full power when room temperature was at 26oC making me sweat like crazy. Rubbish cheep components
1

3 years ago

review by Lewis Molyneux

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I bought an electric blanket through Futura on Amazon in 2017 which developed a fault. I raised the issue with the company and without hesitation, a new one was dispatched. This weekend the 'new' one broke down and my money has been refunded by the company who understand that I want a different make now which they don't sell. This is customer service at its best
5

3 years ago

review by Geva Blackett

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

One year and 11 months ago I purchased a Terrateck cordless grass trimmer. It is light, easy to use and great for the smaller jobs at my allotment. Sadly the battery would not charge so I contacted Futura who said it has a 24 month warranty and promptly posted me a new one free of charge. Excellent service.
5

3 years ago

review by Steve Blair

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Customer service manager was polite and courteous, however, the oil-filled radiator I bought from them broke down after only two years of light use (just one month after the warranty expired). I wouldn't recommend this company, since their product has turned out to be unreliable.
2

3 years ago

review by John

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I purchased a hedge trimmer a week ago and immediately reported my parcel had been broken in to and that a battery was missing there reply was to say there is only one battery with this trimmer and that I was mistaken, having read the reviews on this product they clearly say they received 2 batteries but I only received 1,i told them I would take it up with ebay and they immediately removed it off sale
2

3 years ago

review by Holy Rood

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

My drill charger unit failed after two years of light usage. Futura replaced it within 48 hours.Excellent service. Well done
5

3 years ago

review by Peter Biebrach

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Purchased a 1500W Eco panel in October 2017 that developed a fatal fault in January 2018. I had no problems whatever with customer service: They were apologetic and replaced the panel without hesitation. Excellent customer relations :)
4

3 years ago

review by scottyscouse

#delivery(4/5) #price(4/5) #quality(4/5) #customer service(4/5) #on-time(4/5)

Purchased 400 watt panel heater, claimed to have a clock timer as well as Ambiant thermostat, and low range temperature stat.

The clock timer is just a countdown clock, so if you set on 1 it will stay on for 1 hour. However because the ambiant stat is mounted on the heater it will only stay on until it's temperature goes above low temperature range, which is in minutes so room never gets warm.

Waste of money.
2

3 years ago

review by Robert Feal-Martinez

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

We browsed the web and found that this business has an active Facebook page. We have discovered that this business has SSL (secure sockets layer), which means that this business handles your data, such as personal information or credit card details, with secure connection. We found that the domain for this business is older than two years which could be an indication that this is a trustworthy business with an established customer base and experience in their field. We found that this business has an Instagram page, where they communicate with their customers using images and videos. This is usually an indication that the business has some visual aspects that it wants to showcase.
4

by Smart.Reviews

Futuradirect.co.uk Review

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