Gardening Express

3.8 / 5

Gardening Express

3.8 Average
The main metric, showing how trustworthy is the business. Calculated using proprietary rating algorithm based on the AI, analyzing 25 different parameters.

3.8 / 5

Trust Score

2.5

Reviews

3.7

Social

5

Featured

5

Technical

Is gardeningexpress.co.uk legit?

  • Many trusted websites are linking to this site
  • The EV SSL certificate is valid
  • This website has existed for more than 3 years
  • Facebook account found with large audience
  • Twitter account found with large audience
  • We found several negative reviews about this site
  • Instagram account found but audience is small
  • Business not mentioned on Wikipedia
  • Pinterest account not found
  • Linkedin account not found
  • Youtube account not found
We check all genuine customer reviews and show the number of approved and rejected reviews. All fake or false reviews are excluded from the Reviews Score.

Reviews Analysis

14

reviews

vs

0

AI declined reviews

0%

NON VALIDATED REVIEWS

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Based on 22208 reviews

Smart.Reviews

3.8

14 reviews

Mamma

1

329 reviews

Sitejabber

1.14

487 reviews

Trustpilot

2.9

21378 reviews

Gardeningexpress.co.uk Review

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Gardeningexpress.co.uk Customer Service Contacts

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Last update: Mon, Sep 6, 2021 8:33 PM

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Gardeningexpress.co.uk Reviews & Complaints (14)

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delivery 1 /5

refund 1 /5

customer service 1 /5

June 2020 ‘Express’ should Not being in their company name / plants VERY late to arrive ( 2months) with ZERO meaningful communication from the company - just generic excuses in standard untailored replies to queries - do not order until their capability to deliver transforms
1

3 years ago

review by Mark Pakianathan

Unfortunately I have nothing positive to say about this company. Here’s a little questionnaire I’ve filled out: When was your ordered placed? April 22nd What was the cost? £82.86 Were you satisfied with the product? I can’t comment because I still haven’t received it after 58 days. Did you receive adequate customer service? No, I’ve counted 7 emails sent, I’ve had two replies. One being a generic response stating they can’t answer my email because they’re too busy. The other from Roger, who ignored my request for a refund and suggested my order was being dealt with. The next day my order status for 51 days of “processing” went to “preparing Your order” that was 6 days ago and is still the same status. Are there anyways you think the company could improve? I believe huge emphasis on customer service and management of the ordering system would prevent many highly dissatisfied customers. It’s clear the company is overstretched with orders, yet are still taking more. The communication is not acceptable. There is no telephone system, the emails are being ignored and I have three support tickets still open, ranging from mid May until now. Would you recommend gardening express and why? I would definitely not recommend gardening express. The delivery time is beyond acceptable, and without the option of a refund is unlawful
1

3 years ago

review by Johnny

#delivery(1/5) #refund(1/5) #customer service(1/5)

Plants arrived 5 weeks late, then some items missing, had to inform them about the missing items to them wait another 1.5 weeks for a refund. Plants arrived very dry and almost dead, it has taken a lot of miracle grow to get them to survive.
1

3 years ago

review by Jessie Anne

#refund(1/5)

Finally had email today,placed order 18 April. Part order delivered couple weeks ago after I repeatedly requested a refund,but they just ignore you. I will NEVER deal with this company again. When the plants arrived I was not impressed. How a company can blame covid for delays, they took all lines of contact away, so you could not contact them. I had umpteen ticket slips. They totally ignore customers. I really can say that I have never had such a dreadful experience with any online purchase I have had. BE WARNED!!!!
1

3 years ago

review by G. U.

#refund(1/5)

This company is acting fraudulently. I wish I had read the reviews here before wasting my money. The only department working well is the one that takes your money within hours of you placing your order…shame the rest of the company fails miserably!! We placed our order in April and are still waiting…we have requested a refund via their ticket system, but our request is repeatedly being ignored. This is probably because they are spending their time creating their own 5 star reviews…SHAMEFUL behaviour In my view this company is using the Covid situation as an excuse to take money from customers and not supply the goods.
1

3 years ago

review by Gayle

#refund(1/5)

AVOID AVOID AVOID Chris Bonnett...You should be ashamed of yourself You helped yourself to my money 3 months ago, but the courier lost my plants and you are ignoring my requests for a refund...absolutely disgusting customer service. I wish I had read all the bad reviews before trusting you!!! BTW when you leave your own company a 5 star review...this is FRAUD If you feel like doing the right thing, my order number is 600485891
1

3 years ago

review by Gayle

#refund(1/5) #customer service(1/5)

Ordered 2 plants on 9th April which I have not yet received. Cost over £18 with postage. Have tried to contact by opening a ticket but received a standard reply asking for my patience. I am disgusted with lack of service and will never use this company again.
1

3 years ago

review by Linda Leeson

Don't use this company. I ordered plants from them on May 3 2020. I fully understood there would be a delay in delivery due to Covid19. It is now the 8 June 2020. I had great difficulty contacting them. Eventually I managed to find an email address I could mail. I told them I had not received the plants and asked for a refund. I gave them a deadline for when I expected the plants to arrive and to date I still have not received them. They are at least now communicating but they have told me twice now that they have been shipped and this is not the case. Terrible company who take your money refuse a refund when you request it even though they are in breach of contract under the consumer rights act of 2015. Don't use this company you will regret it if you do.
1

3 years ago

review by Jo Treby

#delivery(1/5) #refund(1/5)

I ordered a lot of plants from this company at the start of lockdown. After they took my money, nothing happened for 10 weeks ... then they delivered several boxes of dead and nearly dead plants. I raised a support ticket on their website (all plants are guaranteed) and received a reply apologising and letting me know tier 2 support would be in touch shortly (raising a ticket is the only way to contact support - no telephone number, no email). A month passed and nothing! In frustration I went onto their Facebook page and began posting details of my experience. I was surprised to then receive a series of messages via Facebook Messenger reassuring me that someone from management would resolve the issues I had faced very shortly. Nothing after a week except the same platitudes and promises. They claim they cannot locate my original support ticket on their system even though I can and have sent them a screen shot of their website showing it and their initial response! Worst company I have ever dealt with. Only gave one star because none is not an option. SCAMMERS - please beware. As others have pointed out, ALL the positive reviews on Trustpilot are "INVITED REVIEWS" meaning they were actively sought by Gardening Express after they knew they had delivered what they were obliged to.
1

3 years ago

review by Y. N.

After waiting for the best part of 6 weeks for my order when it arrived the box was absolutely battered and 3 of the shrubs were very damaged one to the extent that the best place to plant it was in the compost bin. Despite sending photographs of the box and its damaged contents there has been no acknowledgement by the company other than their robotic statement that the 'email has been received'. Given the poor state of affairs I emailed them again (can't get hold of them by phone) and said I wished to cancel the next two orders (one of which was 6 weeks late and the other 4 weeks). Once again though no acknowledgement and eventually the two orders turned up. Thankfully our other garden orders were done through You Garden so the rest of our garden refurbishment will be done through them.
2

3 years ago

review by Steven Harris

I received a box of dead plants. I've ordered from them once before, and then it took nearly a month for them to dispatch my plants, so I wasn't surprised at how long it took to receive my plants this time. I was disappointed that all the plants were dead - but that sometimes happens. What I am incredibly annoyed about is that, despite eleven weeks, two cases, and multiple attempts, I still can't get any customer service out of these people, let alone a refund. I am considering small claims next, not because of the cost of my order- the cost of the time I have spent trying to get this resolved far, far exceeds the cost of my order - but because these utter charlatans will continue to keep ripping consumers off if they think that they can get away with it. All those £30 non-refunded orders add up... Quite the poorest customer service I have ever received - and in this case, it's very, very clear that the coronavirus is just an excuse for their shoddy unprofessionalism. Avoid!
1

3 years ago

review by Katherine

#refund(1/5) #customer service(1/5)

4 weeks in and not a word from this company. No way to contact. They have posted an email address on Trustpilot in response to their mounting negative reviews but this is another waste of time as it leads to get another automated response.
1

3 years ago

review by Peter Smith

Having spent several hundreds of pounds on various palm, was informed by a friend that I should read all reviews!!!!!!!!! After reading, I attempted to get back into account and cancell order within hours, systyem would not allow! Tel no is unavailable. Posted copy within hours 1st Class then further copy. Company state they do not take monies until 24 hours prior to delivery!, Barclaycard confirmed monies taken within houirs of order!! Raised a dispute Belive this company is using the Virius as a scam to avoid contact!!! Do not use !!!!!!
1

3 years ago

review by Bexhill

#delivery(1/5)

We found that this business has an active Facebook page with 46734 followers. From our experience this can indicate that the business is trustworthy and popular among people. We have discovered that this business has SSL (secure sockets layer), which means that this business handles your data, such as personal information or credit card details, with secure connection. We found that the domain for this business is older than two years which could be an indication that this is a trustworthy business with an established customer base and experience in their field. We found that this business has an Instagram page, where they communicate with their customers using images and videos. This is usually an indication that the business has some visual aspects that it wants to showcase. We discovered that this business uses Twitter for networking with their clients and promoting company news and updates.
4

by Smart.Reviews

Gardeningexpress.co.uk Review

No description for this company.

Gardeningexpress.co.uk Customer Service Contacts

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