4.2 / 5
Trust Score
3.3
Reviews
5
Social
5
Featured
4.5
Technical
Is gardensalive.com legit?
- Many trusted websites are linking to this site
- The SSL certificate is valid
- This website has existed for more than 3 years
- Facebook account found with large audience
- Business is mentioned on Wikipedia
- Linkedin account found with large audience
- We found several negative reviews about this site
- Instagram account not found
- Pinterest account not found
- Twitter account not found
- Youtube account not found
Reviews Analysis
9
reviews
vs
0
AI declined reviews
0%
NON VALIDATED REVIEWS
Usually stable businesses have more than 5 authority websites mentions, this one has 14 authority websites mentions and 0 mentions in other websites
Based on 10 reviews
Smart.Reviews
4.2
9 reviews
Sitejabber
4
1 reviews
Gardensalive.com Review
Gardens Alive offers a selection of effective environmentally responsible eco-friendly home and garden solutions
Gardensalive.com Customer Service Contacts
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Last update: Wed, Mar 9, 2022 1:06 AM
Seems like this company may have been reliable in the past, but it seems like a borderline scam company now. Beware of buying from them.
Of course they charged my card even though they were out of stock. They also send tons of ads.
I email them today but I have the feeling I won’t get e ressponce.
Thank you for your reviews it helps to see I’m not the only one.
First week of April, get an email that the blueberry plant was suddenly out of stock and cancelled. No "we can offer this other blueberry or similar item." Just cancelled.
Go to check the status of everything else that should have been shipping around this time (based off the shipping estimate given at checkout). Suddenly, 2 out of 3 seed packets are backordered (rather than in stock, as they had been when I placed and paid for my order), with expected ship dates sometime in MAY. And everything else except a single seed packet and my raspberry starters suddenly had estimated ship dates mid-April.
Lame. But given COVID, I figure they had a hiccup and are now on it. Send email to cancel seeds, as seeds shipped that late have absolutely no use for me. Don't get reply.
Shipping dates continue to be pushed. Single packet of seeds arrives. Occurs to me that raspberry plants should have arrived. Check tracking, and they are showing some weird delivery exception for FedEx. They have been sent SmartPost (an odd choice, considering it's a live thing, and SmartPost has no guaranteed delivery date). WEEKS have passed since their ship date of 4/3 (it is currently May 1) and despite my trying to contact the company AND FedEx multiple times regarding the shipment, it still hasn't arrived, no refund has been given, no replacement has been sent. I will have to dispute on my credit card.
I am furious over lack of communication, and suddenly finally get an email reply from their "customer service". I tell her I am done, and to just cancel the rest of my order. She pays lip service to "understanding my frustration" but suddenly (after being backordered, and despite my initial email request to cancel them in early April) the remaining seeds packets are already in the process of shipping and "cannot be cancelled." Two weeks after I initially requested the cancellation in the first place.
So I tell her to scrap the rest of the order. I get TWO replies wherein she makes excuses and says she would understand if I wanted to cancel and to let them know if that was my choice. I reiterate both times that yes, AS I HAD SAID, I wanted to cancel, and for her to confirm said cancellation. This was April 17th. And suddenly after receiving fairly prompt replies to my emails, I am ghosted and NO ONE confirms cancellation of my items.
So I get on their Facebook. Someone on there is surprisingly somewhat responsive (usually replies once a day). Tells me the citrus tree continuing delays are due to weather and being concerned for the tree survival (every time it was expected to ship, the date was pushed back. Again and again and again...). Fine, I say, but that would have saved a lot of rage on my part had someone taken a quick second to send an email explaining that, and just set a firm ship date for when warmer temps could be expected. Still going round about the raspberries. Still not received.
So here we are, May 1st. I have received 3 packets of seeds. FedEx has had my raspberries for over 3 weeks, and apparently they reached my local FedEx and somehow cannot be delivered that final leg to my house. They will not fess up and say they lost it, GardensAlive has not taken ownership to reach out to FedEx and figure out what is going on. Despite those issues, they finally shipped 1 variety of the 3 types of citrus I ordered. Via the same shipping method that is currently such a problem.
And to cap it all off, I get an email from a random customer service rep today, in reply to my email TWO WEEKS AGO that says they've cancelled the remainder of my order per my request.
**** this company. Seriously. They have constant coupons for a reason, and it is absolutely NOT worth it.
Usually stable businesses have more than 5 authority websites mentions, this one has 14 authority websites mentions and 0 mentions in other websites
Gardensalive.com Review
Gardens Alive offers a selection of effective environmentally responsible eco-friendly home and garden solutions
Gardensalive.com Customer Service Contacts
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3 years ago
review by Q.w.erty L.