genpower.co.uk

3.4 / 5

genpower.co.uk

3.4 Average
The main metric, showing how trustworthy is the business. Calculated using proprietary rating algorithm based on the AI, analyzing 25 different parameters.

3.4 / 5

Trust Score

2.9

Reviews

4

Social

4

Featured

3

Technical

Is genpower.co.uk legit?

  • Many trusted websites are linking to this site
  • This website has existed for more than 3 years
  • Linkedin account found with large audience
  • Twitter account found with large audience
  • We found several negative reviews about this site
  • SSL Certificate Not Detected
  • Facebook account found but audience is small
  • Instagram account not found
  • Business not mentioned on Wikipedia
  • Pinterest account not found
  • Youtube account not found
We check all genuine customer reviews and show the number of approved and rejected reviews. All fake or false reviews are excluded from the Reviews Score.

Reviews Analysis

16

reviews

vs

0

AI declined reviews

0%

NON VALIDATED REVIEWS

Based on 615 reviews

Smart.Reviews

3.4

16 reviews

Reviews io

2.13

31 reviews

Trustpilot

3.7

568 reviews

Genpower.co.uk Review

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Genpower.co.uk Customer Service Contacts

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Last update: Fri, Jan 7, 2022 12:47 AM

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Genpower.co.uk Reviews & Complaints (16)

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delivery 3.7 /5

price 3 /5

quality 3 /5

refund 1.8 /5

customer service 2 /5

Where to start with these clowns!

I thought if I bought from a Hyundai dealer I'd get great service, wow, how wrong I was!!

I bought a suitcase generator from them, It turned up damaged, the engine cover screw was totally chewed.

I requested a new screw, they had none, a main dealer without a stock of basic parts, unbelievable.

They told me to wait.

After a week of no update I requested a return as I suspected the item couldn't possibly be new with a chewed up engine cover screw.

Suddenly they have stock of the screw and send it out.

I get the packet and open it, WRONG SCREW! it's so easy to send the one engine cover screw but they sent me 3 random tiny screws.

I again request my return which they arrange.

Collection booked for 5th of jan 2022, with TNT, I wait in ALL DAY having taken a day off work, no one comes.

I contact genpower and they tell me the courier came, absolute LIES from an incompetent company!!

They then tell me they arranged a pick up for today, the 6th, they tell me this whilst I'm at work at 530pm so no chance to be there to hand over the item.

In my life i honestly never dealt with such incompetence and poor service.
If i could give zero stars I would.

Do yourself a favour, buy from someone else!!
1

1 week ago

review by TonyMason

#delivery(1/5) #price(1/5) #quality(1/5) #refund(1/5) #customer service(1/5)

Would not buy from these again, appalling!!!!!!! Would not buy from these again, after sales service appalling. They were supposed to have done repairs, but only bodged it and now want to charge me to send it back to do what they should have done in first place. They even suggested I attempt to repair the machine myself, even though it was under a 3 year guarantee. Very condescending technicians, not helpful at all!!!!!
1

1 year ago

review by Andrew

Bought the hp530 spe cost over 400 pounds the gearbox has failed i have now been waiting 5 weeks to get this sorted no replys from Josh to when the part will be delivered originally stated 1-5 working days 4 weeks ago tried phoning them the phone lines are down i feel I'm being ignored now shocking service was going to use again to buy a petrol srimmer and chainsaw but not now i will be speaking to trading standards over this
1

1 year ago

review by Chris Rudd

I bought a Hyundai mower and there was a problem with delivery that was my fault. Genpower went to great lengths to redirect even going so far as contacting the delivery firm (TNT) that was actually on the way to my premises and redirecting to another address 100 miles away. The only frustration is that their phone lines are switched off because of Covid but they dealt with my problem promptly by email. I consider they went ABOVE AND BEYOND WHAT COULD BE EXPECTED. Thank you Genpower
5

1 year ago

review by Tim Moody

#delivery(5/5)

Do not buy from Hyundai if genpower deals with there after sales, Absolutely the worse customer service I have experienced they deliberately put hurdles in your way while trying to get the issue resolved, Ignore any questioned you ask them and refuse to pass you onto a supervisor, I will not buy another Hyundai machine if this is there after sales customer service, marked them one as zero not an option
1

1 year ago

review by T. M.

#customer service(1/5)

Steer clear from this company. Very deceitful. Two jet washes. First pump broke. Second, two days to start, then failed. Cost me money for return and loss of fuel and oil x2. Company pretends to be professional. Will not communicate. Recognises your phone number and blocks. I opened dispute - "Item not fit for purpose" Next step, trading standards.
1

1 year ago

review by A R Roap

I bought a Healthway air purifier / had a fault / also a horrible smell. They collected it quickly they received 15/05 2019 / however the refund did not happen / got it via paypal today 7/06 /2019. I always pay by paypal who usually sort out any problemds however bad the seller.
1

1 year ago

review by Ian Nonhebel

#refund(1/5)

I had to return a Hyundai mower as it was not up to the job. Had great difficulty making any contact with after sales, but eventually the machine was returned and was told I would get a refund. Could not believe it when I found the refund was £72.55 less than I paid. This is appalling, don't use them.
1

1 year ago

review by jean dowden

#refund(1/5)

Really good deals used these over the last five years and can honestly say will keep using always had a good relationship even when machine has broke down under warranty. machinery is cheap and has three year warranty on it almost to good to be true.
5

1 year ago

review by Jason Jones

Dreadful service they had my Hyundai for 4 weeks and returned it without fixing it Now waiting weeks for them to pick up to have another attempt Dreadful service as this is warranty claim
3

1 year ago

review by Richard Cook

I bought the Hyundai HYC 6220 62cc Pro Chainsaw back in October 2018 to use whilst my other very well known brand was in for repair. Delivery was very quick, within 2 days from when i ordered from Genpower, so was impressed with that, A good start. I opened the box with entripidation, not knowing what to expect from a low price chainsaw. Oh how wrong am i on that score, straight out of the box it felt Robust and fit to handle anything, (Im a Professional Arborist, so my saws get used a lot). Its now April 2019, and now that the saw is properly bedded in, its a Joy to use, Its my Go To Mid Range Saw and for Small Tree Felling. It has a realy good Power to Weight advantage and has Loads of Power that doesnt take long to fully get going, I can use this All Day with no drop in reliability or power etc, I have even used this high up in a Tree with very surprising results.. As a result of this Very Good Chainsaw, i have recently bought their Garden Multi Tool, I havn't used that yet but have high hopes of its usefulness and reliability. Will do a review of that in a few months.
5

1 year ago

review by Paul Lynch...the

#delivery(5/5) #price(5/5)

I recently purchased a Hyundai pressure washer from Genpower and this was duly delivered to my home. However, I could not get the machine to pump water. When I called customer services, they said the machine needed at least 14l of water a minute. I'm on a mains water supply, with decent pressure but when I measured it we only achieved 7l a minute. I called Genpower asking to return the pressure washer under distance selling regulations, as it was less than the 14 days. I paid for the £49.95 large/heavy courier return, but they deducted £130.00 "restocking" charge from the refund. When I called to query this, the rep wasn't interested in my concerns it was more of a "that's what the computer says" attitude. I contacted Pembrokeshire Trading Standards over the matter, and they stated Genpower were breaking the law with a blanket 25% restocking charge in all circumstances. It is something trading standards will be taking up with Genpower. So I'm the best part of £200.00 down, and Genpower doesn't care. Like I said in the title, the is the WORST experience I have ever experienced with an online retailer. The only option I have now, which I will be taking, is to pursue Genpower through the small claims courts and file a civil action for unfair/excessive restocking charges.
3

1 year ago

review by Marc P.

#refund(3/5) #customer service(3/5)

I have given 1 star for service as 0 isn't an option. Bought Hyundai Lawnmower in June, Broke in July, argued for 6 weeks about replacement. Agreed in September to take lawnmower back in with full refund as they wouldn't replace it?: Numerous requests for refund over 10 weeks, still no refund. Will probably need to go to small claims court procedure. TERRIBLE COMPANY, TERRIBLE PRODUCT, TERRIBLE CUSTOMER SERVICE!
3

1 year ago

review by Matt Turner

#refund(3/5) #customer service(3/5)

Ordered a petrol lawnmower and in just 24 hrs later ...everything arrived.Assembled the mower in 5 mins,prepped and started 1st time ,cut the grass in a large garden perfectly? Nothing to complain about perfect so far.
5

1 year ago

review by Gary Rogerson

I purchased a HYMT5200 Hyundai HYMT5200 52cc Petrol Garden Multi Function Tool system from a a Genpower distributor and due to unforeseen circumstances I was unable to unpack it for nearly four months. When setting the equipment up I discovered that the starter cord unit casing was broken making the machine unusable. I am pretty sure this breakage was due to the shipping company. I wrote to the supplier and Genpower including a photograph and explained the problem I had. Genpower immediately got in touch and shipped a replacement part to me at no charge. I have since had several discussions with the service department and every time they have been extremely supportive and helpful. I cannot praise highly enough the quality and fast response I have received.
5

1 year ago

review by Martin Griffin

#quality(5/5)

We searched online and found that this business has an active Facebook page with 874 followers. From our experience this can indicate that the business is either not actively engaged with online communication or is new and growing. We have found that this business does not have SSL (secure sockets layer), which means that you should think twice before trusting this business with your data, such as personal information or credit card details, because your information will not be digitally connected to a cryptographic key and secure connection cannot be established. We found that the domain for this business is older than two years which could be an indication that this is a trustworthy business with an established customer base and experience in their field. We found that this business has an account on LinkedIn, which could be used for posting job opportunities, researching other companies, promotion and client attraction. We discovered that this business uses Twitter for networking with their clients and promoting company news and updates.
3

by Smart.Reviews

Genpower.co.uk Review

No description for this company.

Genpower.co.uk Customer Service Contacts

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