Gifts Happen Here

I ordered bags for all the kids for Christmas and they love them!

I purchased 4 personalized bags as gifts for my bridesmaids through Gifts Happen Here. Two of the four bags purchased were defected and had broken zippers. I did not inspect the bags before gifting them to my bridesmaids. They were already wrapped and I didn’t want to remove them from wrapping.
I contacted Gifts Happen Here, provided my order number, and explained the issue. They requested photos of the defected bags, of which I happily emailed to them. After sending the photos to Gifts Happen Here, they first notified me that new bags will be sent out and that they were sorry for my order being defective. Shortly after that, Gifts Happen Here sent me another email stating that I was out of the 30 refund window and that they would do nothing to fix the issues with half my bags being defected upon receipt. I placed my order on March 13, 2018 and did not received notice of them shipping until March 19. I first contacted them about the bags being defected on April 28. If they only have a 30 day window of when the order was placed, that doesn’t leave much time to inspect your order upon when it is actually received or gifted to someone.
I spoke with Gifts Happen Here on the phone and said there has to be something they can do to take these defected bags back, and I was told they couldn’t.
So, I wasted my wedding budget and gift $$$ on defected gifts from a place that doesn’t do quality check and doesn’t help their customers. I did everything I could to try and resolve the issue on my end. I sent everything they asked, I contacted them with my concerns, and I feel ripped off. I have nothing positive to say and strongly encourage you to stay away from this company!

I purchased two fabric handbags of which one is in perfect condition. The other, I hadn’t used even a month and the front pocket is already totally torn where the zipper is. The fabric has a defect or was not sewn properly. I approached the site for a replacement and they said they could do nothing for me after a 30-day purchase. Have used the bag from June 20th till July 8th. Not good quality.

We found that this business has an active Facebook page with 70696 followers. From our experience this can indicate that the business is trustworthy and popular among people. We have discovered that this business has SSL (secure sockets layer), which means that this business handles your data, such as personal information or credit card details, with secure connection. We found that the domain for this business is older than two years which could be an indication that this is a trustworthy business with an established customer base and experience in their field. We found that this business has an Instagram page, where they communicate with their customers using images and videos. This is usually an indication that the business has some visual aspects that it wants to showcase.