GiftTree

Are there even any words? Gift basket delivery was late, so my mother in laws birthday was over, you can see what they advertise vs what they deliver... and as for the wine?? Cheap moscato that even had a "great value" sticker on it...

Typically I take my grandson shopping for new shoes for his birthday...you know the ones...those mom and dad say are too expensive and unnecessary . This year's trip ended up cancelled due to quarantine, so had to scramble and find SOMETHING I could get delivered by March 25th. I was too late to order a "fun item" to arrive in time unless I wanted to pay $30+ for delivery (love my grandson, but couldn't justify that delivery charge). I finally came across a site called Gift Tree that typically offers free delivery, but was only $5.00 to get it there by noon today. I'm very impressed the Happy Birthday tower was delivered today and on time! I definitely recommend giving them some business if you find yourself in need. Of course, only during quarantine would you send your grandson an entire stack of boxes filled with different kinds of candy, as well as birthday horns.

We received a fruit and cookie gift from Gift tree as a bereavement gift. We had a problem with one of the apples so i contacted customer service. They responded very quickly and replaced the whole box within just a few days. I would definitely recommend this company based on their customer service and The quality of the fruit and cookies, other than the one apple, being very good.

Father's Day was approaching and I was searching for a gift to send my 94 year old, sharp as a tack, Brother-In Law when I came across Gift Tree. He is a wine lover and I wanted something special and found it! My niece sent me a video and photos of him opening it and when I say the how it looked I was thrilled and sent this note to customer service: "I just received a photo of the finished product and I COULD NOT BE HAPPIER!!!! The label looks great, hope he likes the wine!!!!! Thank you!!!!" The wine was packed in wooden box with a sliding lid, so made the opening a bit more fun as well. I received a very nice note back from Sara in CS thanking me for the feedback with a touching note to me: "Fingers crossed, but we just know Big Lou will love that wine and remember this Father's Day forever"! Thank you Gift Tree and Sara!~

When we need to send a gift that will be enjoyed by the recipient, be beautifully packaged, and fit our budget....we turn to GiftTree. The product selection is outstanding so you can be sure to find something for anyone on your list. Also, at times when I've made a mistake, their customer service has been so patient and kind when helping me to resolve the issue. Thank you GiftTree for making long distance gift-giving so easy.

Very disappointing. For amount of things you get, i feel like I've been robbed. it's literally like 4 mini tiny bite size cookies in there. I bought it for family of 4, it's only enough for 1 person. Will not buy again for sure. There is more paper padding than the actual goods. i wish they would tell in their description the amounts of the basket's inserts. It's a joke.I definitely could find a better use of $100 spent here.

I have ordered from GiftTree on several occasions, and have only once encountered an issue with an incorrect order. I used their website's customer care live chat and was connected with an amazing customer advocate, Ashley McCombs, who went above and beyond in both understanding and remedying the issue. I will continue to use GiftTree exclusively for all of my gift-tower needs.

Originally I was not so impressed with this site. I had received a basket as a gift that came with one opened item and switched one item with another that I could not eat. I also was not impressed with the presentation of my items, it was more items in a box than a basket arrangement. I called them to tell them about the opened item and my unhappiness with the new switched item. They said they would fix it and send out a replacement. I was expecting the two faulty products to just be replaced and mailed to me. What I did not expect was that they would send an entirely new gift basket! The 2nd basket they sent was so much nicer than the first. They sent me a more premium one, arranged nicely, with many more delicious items. I am really impressed with the service and that they did that. Thank You!

My brothers and I sent my parents a basket for their 60th Wedding Anniversary. Due to the pandemic, we had to postpone their celebration, so we wanted to make sure they had something special to help celebrate such a milestone. I had my mom send me a picture when it was delivered. When I saw the basket, I knew it was NOT what I ordered. I asked her to list the items in the basket. Here is what was wrong with what they received... - There were only 10 items in the basket, when there should have been 15. - Only 2 of those items were correct. They got a lot of nuts, which my mom doesn't even like!! - The bow was not the right color. - The card that was filled out from my brothers and me, was not included! I emailed Gift Tree to share my disappointment. I told them it was not the correct basket, and I was upset. They replied, stating there are times when they run out of items, so they must substitute. I can understand this, but I was never notified of any changes that were going to be made to my order. I have a huge problem with not fulfilling what I purchased, and them just tossing a bunch of nuts, as a replacement, for the items that were supposed to be in the basket. I asked them to make good on their error. Their idea of making good was to... Give me a 40% discount ( from what I paid for the basket) toward my next purchase, or 20% of my purchase back on my credit card. Really? Since I will NEVER use this company again, I chose the latter. However, it is not about the money!! It is about trying to give my parents a lovely basket for their 60th Anniversary, and them getting a box of miscellaneous items! I feel they dropped the ball, and their way of rectifying the situation was to credit me $22, as opposed to sending them the, actual, basket I ordered! 1st 3 photos is what I ordered, with the items that should have been included. Last 2 pics is what they received!

First time using Gift Tree because the company we usually use kept delaying our gift to our Aunt who had fallen & was in hospital during the Chinese virus epidemic so we or any of our family could not go & see her during her hospitalization. Our cousin texted us to say that they just wanted to let us know that our Aunt Joan loved the gift basket. They went on to say that It was the prettiest put together basket that they have ever seen & that it was very "Richie" looking. Loved that scissors were included to open the basket. Aunt Joan means so much to us & we're happy that she's happy with her basket. We will definitely use Gift Tree again. Thank you so much

I sent the Wine & Chocolates Basket to my 89-year-old mom for Mother's Day. Well! The ribbon! The popcorn! The chocolates! The basket! The scissors! I promised I would send another for the Fourth of July! Never used GiftTree before this purchase. Made my mom's and my day! So happy.

I ordered my my mom new beginnings bulb garden and it didn't mention that she had to water it to make it grow. Also showed it arriving in a cute blue metal basket but it didn't. It arrived in a basketweave covering a plastic pot. Not okay. Do not recommend. I'm so embarrassed. My mom didn't understand what she received. Here are pictures of what it was supposed to look like and what she got. So sad and embarrassed for this company.

I left a part of the order incomplete and they notified me of the step I missed. This would not have effected them completing the order or mailing it out...... Here is my response to them for the email before they shipped my item..... Thank you for being so thoughtful and letting me know I needed to complete this. Most companies would just process it and not take a second thought. I will make sure I pass your site on to others and invite them to purchase from you.. Please purchase with this company, you will be amazed with the level of customer service you will receive.

Gift Tree was Fantastic. The Monterey wine basket was phenomenal (According to the recipient) The quality of items and quantity within the basket - you name it! All great and a perfect gift for the current chaos the world is experiencing. They even went above and beyond after UPS botched the delivery. I will be a customer for life!!

As stated in a prior email, Thank You ! When trying something new/different, there is always a reasonable amount of anxiety attached (smile) ! However, when the recipient is well pleased, mission accomplished !!! [ repeat business guaranteed ]

I purchased a gift for a co worker and had it delivered to the office. However due to current events going on now our building was shut down when the item was to be delivered. I never received an email updating me on the delivery, the status, was it delivered, was it returned back? I've tried to call several times and all I can get is a recorded message.

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