gkg.net

3.3 / 5

gkg.net

3.3 Average
For scoring calculation, we evaluate more than 25 parameters.

3.3 / 5

Main Score

3.5

Reviews

4

Social

1

Featured

4.5

Technical

We are evaluating more than 25 parameters for scoring calculation.

Reviews Analysis

2

reviews

vs

0

AI declined reviews

0%

NON VALIDATED REVIEWS

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Last update: Tue, Dec 1, 2020 12:31 AM

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gkg.net Reviews (2)

I have been very faithful to GKG for almost 10 years. When I first started using them, they were great. That is not the case anymore!! STAY AWAY FROM THEM!!!

The customer support is THE WORST! They are rude, their phone support people don't seem to know anything about computers. Some sort of phishing attack got on one of my domains and they had the nerve to email me and tell me that I caused the issue, so they were going to charge me to remove the problem. After about a year of back and forth, they first admitted that it was their problem, then later said that it was my problem and I needed to fix it (even though I once again gave them proof that I could not possible be the cause). The final straw was that they not only didn't offer, but didn't even have any knowledge of a 10 year old technology that I requested be added to the server. So I moved and cancelled all my hosting. I then got an email from them a week later saying that they were suspending a site for non-payment that I had already cancelled!! Even their automated systems can't get it right!
3

6 months ago

  •  

review by Jbanderson R.

Read previous reviews from Jbanderson R.
Because GKG.net has failed to deliver agreed upon services, our website has been down for over a month. They're communication has been almost non-existent. GKG.net first failed to notify us that their mistake caused our site to not receive security certification (necessary for clearance as a safe site for people to visit) despite our payment. They then took almost a week to rectify the problem, which was, I was later told, just a matter of them making a phone call to a third party. Immediately after that, our site was (and still is as of the date of this reveiw) 'unavailable' - completely missing from the internet - and GKG failed to respond to our email inquiries for about two days. Phone calls to their 'support' numbers led to a generic answer message that did not even confirm that we had reached GKG. My calls and additional emails finally generated a lame response, saying that they were aware of the problem and were 'working on it'. We were not told what the nature of the problem was.

After another couple of days without hearing anything and seeing not progress toward resolution, I emailed again, requesting a detailed explanation and a timeframe for resolution. A few hours later, I received an email saying that the server for our site had crashed, and that the backup drives on the server crashed, as well. As I responded to GKG, their message told me that their hosting service obviously failed to build in even simple redundancy which would ensure that clients' sites would not fail if something easily foreseeable at GKG failed (such as a piece of hardware, like a server). A hosting service should never have only one server, and any given site should never reside only on one server - should never be at risk from such a relatively simple and not uncommon failure.

This explanation essentially suggests that their assertions of having 'almost no down time' is dishonest. GKG has been getting more and more complaints through social media, which further shows that they should stop falsely asserting that clients have minimal down time through GKG hosting services.

Terrible provision of technical services. Terrible communication. Terrible efforts to resolve the problem.
3

6 months ago

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review by Jeffstockton O.

Read previous reviews from Jeffstockton O.
We browsed the web and found that this business has an active Facebook page. We have discovered that this business has SSL (secure sockets layer), which means that this business handles your data, such as personal information or credit card details, with secure connection. We found that the domain for this business is older than two years which could be an indication that this is a trustworthy business with an established customer base and experience in their field.
4

by Smart.Reviews

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