Glencara

AVOID LIKE A PLAGUE. They are an absolute scam - my order never arrived, their phone line doesn’t work and their email customer service is horrendous. They refused to give me a refund and offered to re-ship at extra cost a month later. Luckily, I was able to lodge a complaint with PayPal and get a refund this way. But this disgusting sham of a jewellery store needs to be shut down and the crooks behind it jailed.

10 Star Review

The measure of a great business is what they do when something goes wrong.

This wasn't even Glencara's fault, and it was the postage people. Glencara took it upon themselves to resend the order without even being asked.

They could have done nothing, which is totally acceptable, though by losing some profit now Glencara has created 'A Lifetime Customer'

Thanks again for a stunning product; my Celtic beloved will love this as a Valentines Day gift.

I ordered Claddagh rings from these thieves. The rings arrived in due time but were of very poor quality. Their sizing instructions were out to lunch as well. They offered to resize the rings but as they were so poorly made (as was the free necklace promo cheap costume thing they included) I chose to return them. That's when things got ugly. They offer to refund the customer in a timely fashion. Here's the catch, you need to return to them via expensive track-able postage or courier which will cost you likely over half the cost of the rings you are returning. They offer a US return address as well (I'm in Canada) or direct to Ireland. Yeh right! So I sent the return to the US address on a reasonable postage charge. Then they tell you they have to return your order themselves from the US address to their Irish address before they will process your return. 10 weeks they say until you get your refund.
You see none of their addresses are real. They are just shipping offices like a mail outlet. They are absolute liars. I dealt with more honest merchants selling jewelry on the Beach in Mexico!
Since I am still waiting on my refund I,ve done some checking. The Google reviews that link to their searches are just ads. They are fake. There is no way to leave a real review on Google. Their website's review section is empty now. Their so-called locations all over the the planet are just shipping outlets. These Irish companies selling Irish jewelry are simply very sophisticated online scams. They're probably not even in Ireland. They have all of the symptoms of a Nigerian letter scam. I'm not sure I will ever get a refund. It's been three months and I'm considering contacting the RCMP Fraud section to complain.

I'm really disappointed with this order. I ordered a ring for my partner's birthday and when I placed the order it clearly stated on the website that the item was in stock and that it would be with me within a couple of days. However we are now three and a half weeks on and I still have not received anything from glencara. It is impossible to ring the company because their phone lines have an automated message stating that you should email. I've sent several emails and they have responded, not in the 24 hour time scale which they promise, but usually within 2 days. However they have not offered anything constructive and have just fobbed me off stating that the item will be sent when it is ready. To date I have not received anything. To add insult to injury I'm able to order exactly the same item on their website and again the promise of delivery within a couple of days, and no mention that it is out of stock.

I would avoid using this company again and I would think very carefully before you spend any money with them.

Edited 22/7/21 to add that last week Glencara told me they had refunded me some of the purchase price as a goodwill gesture due to the problems and delays I've had with the order.

Surprise surprise, no money has been refunded to me.

I have finally received the ring, 4 weeks after Glencara told me it had shipped. Its OK, nothing special to be honest. The actual silver ring is not hallmarked, and the stone is very small. It needs resizing but I won't be asking Glencara to do that or I'll probably get it back by Christmas if I'm lucky.

Wish I'd gone to a high street jeweller in the first place and saved myself all this grief, but I thought 'handmade Irish jewellery' would be something special.

How wrong I was.

SCAM SCAM SCAM company. Evil people just wanting your money with no intention of giving you anything in return. Zero Stars rating from me. Glencara took my £137.45 on 25th November which was for Christmas gifts for my family. They confirmed my order had shipped on 27th November, they then said apparently that was an error. They gave excuses which at first seemed feasible i.e. one of the pendants I ordered had run out of stock, so they would craft more and my new order would ship on 6th December. On 18th December I had heard nothing and and had not received my order. I was getting anxious. I then had to buy Christmas gifts from elsewhere which arrived the next day free delivery. On 30th December I cancelled my order and informed Paypal of the problem. Paypal ask you then to go through Glencara to sort out the issue. Yes fair enough, but that is a total waste of time!!! Maria of Glencra gave lots of promises of express delivery of the order, what use is that when Christmas has gone and I had to go elsewhere for the gifts??? I dont want the order and anyway I cancelled it. I wont let this matter drop. I will do as others are doing and will pass info on to Google, BBC Watchdog, Martin Lewis, my credit card company, Irish Trading Standards and the Irish police to investigate. These people have to be prevented from preying on the innocent unsuspecting public and be prevented from SCAMMING the public's money. Its strange that you cant put reviews on their website??? but if you type in 'Glencara reviews' into google Oh My Word... hundreds of scammed customers and Glencara have been doing it for years and years!!!! I am going through Paypal with my complaint and I will fight this to the bitter end. You have been warned.

It's not good enough to have a lovely product you also need to have great customer service a phone thats not answered an email address that seems to bs unmanned and a web chat that's ultra slow are just not good enough

Terrible. Never received my 2 orders. Kept getting different responces from different fake people supposedly trying to assist me with my quiery about my purchase. I have been waiting 2 months. Total run around. Bad service. Will never recommend them. Very disappointing as the products they supposedly offer on line look to be beautiful. Very sad. Still waiting for my purchase?

I placed the order for the ring with the necklace on offer as free for my daughters birthday. The ring came few days late and the necklace didn't arrive at all. It was down in the delivery paper work but not delivered. Contacted glencara and told it would be sent ASAP but still hasn't arrived.

My ring (gift for my husband) never arrived. Despite promises to send another one - nothing. No refund, no ring, nothing. Thank God there weren't many his sizes, because I was planning to get about 3 different celtic rings.

My husband bought for me a Celtic Cross which I have always wanted, it's just arrived today (we live in Cyprus) It is beautiful with such a beautiful delicate chain, I would highly recommend buying from Glencara, we intend to purchase a more expensive item next time, THANK YOU Glencara, Patricia..

I ordered a necklace for my partner's birthday on impulse and paid extra for express delivery. The present arrived two days later than it should have and I believe this fault is partly Glencara's and partly FedEx. I sent two emails prior to the necklace arriving and neither was acknowledged. Having subsequently read the reviews for this company I believe my faith was misplaced and distorted by the positive reviews they publish on their website and thus I won't hold my breath for receiving a refund of the priority postage charge.

I had an issue because they sent me the wrong size chain for a Celtic cross I bought myself. But they sent me the right size after I emailed them about it, and I really like it. I also got a couple of things for my mom and sister, and they liked theirs too. Unique and charming jewelry from Ireland.

Run around. Ordered a ring for my partner in April, still have not received it. Emails suggesting that I purchase the same item again and once I receive the original that I had to send the other paid for one back?.. every email has a ridiculous excuse. I have accepted that I have been scammed. Will never recommend this fake company to anyone. Disgusting. Have lost my money to a fake company.

Received order 4th April, looked nothing like the advertised product. They said they would rectify and remake one for me. 17th April they finally said the ring was put into production, supposedly shipped 9th may. 23rd may nothing received glencara claim it must have been lost by royal mail. They said they could ship it 27th may by which point I was fed up I just wanted my refund back and sent off the original ring to them. They are not replying to my emails now that I am wanting refund. I am absolutely convinced they had never sent off a 2nd ring as they were unable to provide proof. Appalling and shameful company, avoid!!!

I ordered an engraved July birthstone claddagh ring for my sister for Christmas on December 20th and paid extra to have it arrive by Christmas Eve. I read some reviews of the company the next day and was absolutely heartsick - they were so abysmal that I was 100% certain it would not arrive by Christmas, if at all, and I told my sister that. Imagine my surprise when I received a package from Ireland on December 24th! The ring was in a lovely box, the right design, size, and perfectly engraved, and it looked just like the picture. My sister was thrilled, and it was by far her favorite gift this Christmas. I was delighted by the ring and the shipping speed. It is a lovely piece of jewelry that she will treasure for many years, and it arrived just when I was told it would. I am leaving this review on as many sites as I can because I had such a positive experience compared with other reviewers. If you've already ordered from this company, there is hope - sometimes Glencara really does come through.

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