globalmicro.com

Purchased two Thinkpad 600 laptop batteries from this company in May of 2003.

When the batteries arrived they were both obviously used. The batteries had dings and scratches and one had a sticker that said "Tested - Low Capacity." The batteries were not marked as used or refurbished in any way on the website (other than the fact these specific batteries were not marked "new" while some other products were) and the company website does not specify that they are selling used parts. As a result, I decided to return the batteries.

Update 6/9/2003: I have been in contact with GMI and they offered to replace the batteries with new ones. Apparently there was an error when the order was drop shipped. Stay tuned...

Update 7/13/2003: I decided to keep the secondary drive bay battery I purchased because it's performance was acceptable (although not as good as a new battery) and because IBM discontinued that particular battery so a new one might be hard to find. I returned the primary battery, which only got about an hour of runtime, to GMI for a replacement. About a week later, Drake from GMI contacted me to say that they were unable to obtain a new battery from their suppliers and they would refund what I had paid for both batteries even though I had returned only one of them. The representatives from GMI were very friendly and were eager to make things right with my order.

I ordered items from 4 different internet resellers on the same day. Global Micro delivered my order a full 3 days before any other vendor. Global Micro not only had the best prices for the high-end disk drives that I ordered, they also had very resonable shipping and handling charges, and delivered exactly what I ordered- including all the documentation and jumpers I needed. Global Micro has moved to the top of my list for internet purchases.

I ordered two IBM Thinkpad 600E 12J2464 batteries. One of the batteries had a problem. Mr.Juan, in charge of Customer Relations and Warehouse from Global Micro Inc. personally went out of the way to replace the battery expeditiously.

I am happy with the purchase and would not hesitate purchasing items from GMI.

I purchased an IBM 68-pin scsi HDD from GlobalMicro, via their website. I recieved an 80-pin OEM drive (OEM was not specified on the website) of the same size - without an invoice (this is why there's no invoice number listed). I called thier (long-distance) number in an attempt to get an exchange for the drive I odrered. After 4 attempts to get a copy of the invoice for the return authorization, I determined that they didn't want any more of my business. If you're reading this, I hope they don't get yours, either.

I have been buying products from global micro now for the past two years. I always get what I purchase or something better if what I order is not in stock. They respond to me quickly and it is good to do business with them.

Ordered Plextor scsi cd burner on june 4th. Recieved confirmation email with no shipping cost... Called today, 6/11/02, they are out of stock of the item. They should have emailed me about that, but at least their customer service line was friendly and prompt about it.

Ordered a 750gb hard drive on 8/31/07. Did not receive an order confirmation or any type of communication. A week later, and still no confirmation/cancellation/email of any kind. I log into my account to find that the order was canceled, with no reason given. STAY AWAY FROM THIS SELLER!

Global Micro has given me extended warranty over the 90 days they normally provide helping me solve a problem in an expedite way.

Cool! Way to go!! THANKS!

First, I should note that while I am a computer technician (Dell, Inc.), this purchase was for home use. I needed some added HD capacity to recover data from a bunged Windows partition.

I purchased an UltraStar HD, FedEx overnighted it, and it was here in less than 18 hrs! That was great. I didn't have a chance to install it for a week, and when I did - dead. No spinup. Not knowing if I needed to contact the supplier or the manufacturer, I tried the manufacturer. I was informed 3 days later that I would have to go through the supplier: GMI.

OK. No problem. I went to the website and filled out the form. I got the RMA 2 days later. Overnighted it back and waited. After a week I tried to contact the RMA dept. at GMI. - I should note here that I work the evening shift. - That, along with the fact that I'm in the Central timezone and GMI is in the Western zone didn't exactly make contacting GMI easy. After leaving a couple of voice mails (another week or two), I gathered the discipline to get up early enough to contact Juan Valdez (RMA exec.).

No problem. He said that I had waited long enough, but they didn't have an exact replacement, so would I mind trading up? SO....instead of a 7200 rpm. SCSI 3 HD, I ended up with a 15,000 rpm SCSI 3 HD!! It works perfectly too.

I would recommend these guys to anyone. I would also recommend that people keep in mind when dealing with web firms, that the place they are dealing with is not just down the road. Patience will get you satisfaction. If you want speed, PAY FOR IT, and go down the road to your local dealer.

GMI is GREAT in my book!

Mark Rodgers
Austin, TX

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