GloBird Energy

Have been with Globird for two years for electricity. Recently did a comparison and they are still by far the most competitive for our needs. Spoke to Michelle and as a result will save further by combining electricity and gas with the company. Helpful customer service and the best rates! Thank you.

I was shocked when I got my first bill in which the elec usage is doubled and the gas usage is increased by 1/3, even with fewer people in the house. I've used EnergyAustralia for 3 years, never used this much even once. I don't trust this company anymore and I'm ready to transfer to some other retailer.

I have informed them that I want my bills bi-monthly but still they sent me an estimated monthly gas bill and cannot even reach their customer service. Extremely annoyed with their service

We are relatively conservative users of electricity and gas, and Globird had the best rates on market for our usage profile, which includes a discount on usage AND the daily charge. (Did comparison using independent Victorian Govt energy comparison site, compare.energy.vic.gov.au).
I don't like having to wade through too much bullshizzle like ' free set of steak knives' or 'get 1 zillion dollars off our 2 zillion dollars per kWh' deal, so I like the fact that the plans they have just get down to nitty gritty of the total discounted c per kWh or Mj. They bill monthly, for both utilities, which I don't really care about either way, but I know appeals to a lot of people who like to budget or pay in 1 month chunks. When I emailed to query some of their other tarifs, they responded very quickly and answered the specific questions I asked succinctly but comprehensively enough for me. Yeah, answering customer questions shouldn't be that hard, but many service providers could probably take a leaf out of Globird's book methinks.

Enquired about the existing plan, which we've been on for over a year, and what the current rates for solar export were. GB replied quickly, then I asked about changing to SolarMax. Another quick reply, and the plan was changed. Too easy! Was OK with Glosave, but Solarmax has better Solar feed in.

Got the best rates in the current market and Daniel, the manager explained and did all the paper work without me worried! He called up the next day and assured me he has done all the transferred. Was worried with the direct debit and Daniel sorted out all the paper work for me .

When chasing lost bills (my PC crash) not only was my call promptly answered and all "lost" invoices sent immediately I was offered to review my current plan and was offered an even better plan which reduced my overall bill. I regularly check to switch providers but so far have found no incentive to do so. Globird seems to be the best value for me, a Vic customer with solar on the (old 60c) premium tariff.

Update -20190724 9AM
His manager contacted me and apologized on his behave, he listened to the recording and accepted that many things can be avoid if it is been handled differently. In that phone call. he was professional, understandable and happy to think in customer shoes. I accepted their apology and they also offered me $30 credit for the damage it cost. It is great to show some support in that way and I happily accepted that too.
In the end, we are all human and we all make mistakes, I believe this business will do just fine since they treat their customer reviews promptly and seriously.
It made my day and I will stop whinging. Lets move on.

----original post----
Let me make it clear, this is not against Globird but against one customer representative.

I am actually so angry right now and shaking, because of this poor customer service I received over the phone for pathetic $22. And I just paid my mover $1113 dollars in another review, I am actually extremely happy about that payment.

So this review is not about money. It is purely about customer service.

---- Background -----
I recently moved in an apartment and I did my research, looks like Globird got the best deal so I called in to get connected, all good.

I received an message from Globird to ask to make sure the switches are all off before the connection on Friday, I called agent and they said it is confirmed off. (Which turns out to be all on, fact is fact, I wont lie about it.)

There is nothing wrong about no one knows everything, so once the first attempt failed, I called Globird ask suggestion, they suggest if I can make it happen before 2:30PM same day, the second connection will be free. The guy `s name is Naron.

So I went to Agent from work to get the keys, spent 2 hours running on road together to get to my new address, once I was standing in front my Switch Board, it looks like off( I admit it is misleading.) So I took a picture then contacted Globird again, ask can I send the picture to them, also ask what should I do from this point.

The lady on the other side was very supportive, she said, lets try switch it down and up again, then they will give another try. I suggested can I send the photo over and she said it was not needed. I also asked do I need to stay and she suggest I was ok to go back to work.

It failed again and then the same lady called me again saying we need give another go on next Monday, and I need to switch all the switches to the other direction because sometimes Apartment is different, and she was right about that. I agreed and I came over to the premise over the weekend and did what she suggested.

This time it worked.

I was very happy about her support.

-----
Today I received my bill and it says $44 for connections twice and so I called Globird to clarify that.

And [name removed] answered the phone, he literally said, I remember you, we offered you an already free connection on the same day, and you failed. So the next one is on you. Whatever happened at your end is your responsibility and we can not see what you have done so you need pay for this.

This really upset me, because,
First, I tried everything I can to prevent it happen and I was strictly following Globird`s support`s instructions, if it failed, then should not it be "We failed"?
Second, I talked to many customer support in my life and this is the first Customer Support arguing with me all the time, try to cut me off all the time, keep trying to give me a lesson all the time, for $22? I might not be a rich guy but I work full time and I make over $60 per hour, the time/energy I wasted on this phone call and this review is a lot more than $22. I just spent $1113 for my movers and I was truly happy about that. I work for Court and I believe in justice.

I do not need a lesson for $22.

At middle of the conversation, [name removed] cut me off saying, let me put you on hold,let me put you on hold, without giving me a chance to talk, HE PUT ME ON HOLD.

I was exploded since He did not explain why he put me on hold, and he cut me off while I was talking and I do not know if he will be back or he actually angry, and there is no way to find out.

I hang up and started trying to make a compliant straight away, while waiting, he called me back.

He called my mobile back and told me, I just talked to my manager and he said it is ok to waive it off.

I felt a bit better and still angry, I told him you should never put people on hold without confirmation. Also I was angry for all this arguments wasted, suggest there is a much better way to handle this.

He asked to explain himself and he said since there is no visibility from his side, they should never help us. Now lesson is learnt, they will not do extra to help customer anymore. What they did for me was extra, it should never happen. They will not do that extra again to avoid this argument happen again. They should let customer to manage all this themselves so they can take 0 responsibility.

Really? Another lesson? Do you think it will make me feel better? Can you listen to yourself and let me know what you learn from all that?

You got it all wrong Naron. First, I appreciate all the effort from you and that lady at the beginning . I am happy to accept whatever happened because no one knows everything. However, when the other lady talking to me, she was using "We or we need try it again" all the time and I really appreciate that.

What I am unhappy about is first I spent 2 hours under Globird(as a business) `s instruction and I got this outcome. I showed my concern and initiative to try to avoid this and "We" failed. I was expecting the same result(get that $22 off) without this argument with you- as an individual.

If you are a true professional and you knew this would be the result, would you consider a not so defensive approach? other than arguing and interrupting me all the time? for $22 dollars? I have seen a lot better than that with no argument required at all.

Second, this should never be personal, you should never take it personally. You work for a business and let business decide what business will do for this situation, you took it too personally and you stand in between me and Globird. This should never happen if you understand business is business and work is work.

For whoever is in charge at Globird, I request you listen to the recording of this conversation and let me know what you think about it.

I am still waiting for your manager to talk to me after his lunch break. Let see if that will ever happen.

We have been with Globird for both our electric and gas for the last 10 months. I called earlier last week to see if we could get better rates and I didn't have to wait at all to speak with someone, the first person I spoke with could actually address my concerns and she spent quite a bit of time with me discussing options and finding out which variation of their pricing structure would suit us best. All in all a very pleasing experience. I also dipped the toe in the water and compared our pricing with all the rest and we were far better off with Globird, but to be honest even if it were a little higher I'd stay for the service.

I use Globird energy and have been 100% happy with them for just about a year now. They are consistently quick in responses to questions and in the last month I have had some financial strain and they've helped to extend my due date to match up with my pay weeks in order to pay my bill without disruption or penalty fees. I find this to be rare to accomplish without multiple emails and explanations and late fees. The last two times I have requested an extension it's just automatically "yep absolutely can do that". I deal with a real person who is accommodating and supportive. I can't express how much stress this has taken off my shoulders. Would highly recommend.

I just got solar panel installed, they charge me $132 for solar tariff setup, this is way too much for a remote service. I have called other retailer, they only charge whatever provider charge, i read some other reviews, people complain about this charge as well, they said the provider only charge $2x for this, this company will charge you $100 extra. I try to swing, but too much trouble as the job already send to them, so I accept, but I learn a lesson, cheap for a reason.

I have been with Globird a while and recently a friend signed up to them as well. Alas she didn't use the sign-a-friend up link so I missed out on the $50. So I rang Globird and due to being a long term customer, the granted me the $50 off. Thanks Globird.

I am so impressed with the Naz who answered my inquiry yesterday
Found him to be so patient and willing to help with honesty and commitment
A testament to the customer service
Well done Globird

I had to ring Globird this morning with a issue i had it was resolved with in minutes.
The best energy company i have ever dealt with.Plus the pricing is and added bonus.

I have been saving more than 20% on my power bill since signing up with them. I have also switched over my gas with them. The process of switching is easy and hassle free. Highly recommended!

I recently signed up to Globird Energy! Found out about this company from a friend. And could not be happier with the service! Prompt, Professional, Friendly and best of all Hassle-free.

The set up was easy and quick. It saves me lots of money and time! I love the customer service too.

Cannot recommend highly enough!

I have been a customer of Globird for 1 year. The setup process is smooth.
This company is worthwhile to be recommended!
Good customer service and very human touch in every aspect!

Charged me $300 (before discount, $230 after) per month for the gas. Never used that much in my entire life. Called and done the accurate reading myself and adjust to $100 something per month. Switch to another company and bill back to normal(Less than $50 a month)

i am an existing Globird customer for electricity, now i also take up their offer of combo - gas and electricity, with good rates overall, the switch was painless and efficiently executed .

Appears to be a unexplained discrepancy in Solar Feed in KWhrs over the past 7 months. Jan & Feb at least 50kw hrs below Nov & Dec with no explanation. Have had this problem with Glo Bird before and they blamed Powercore for the meter readings. Now maybe the time to shift to another Energy provider. The reason we moved to Glo Bird from Origin was that Glo Bird offered more reliable feed in in formation. Once they have your business, that operate exactly as Origin.