Godfreys

3.7 / 5

Godfreys

3.7 Average
The main metric, showing how trustworthy is the business. Calculated using proprietary rating algorithm based on the AI, analyzing 25 different parameters.

3.7 / 5

Trust Score

3.4

Reviews

3

Social

5

Featured

3.5

Technical

Is godfreys.com.au legit?

  • Many trusted websites are linking to this site
  • The SSL certificate is valid
  • Facebook account found with large audience
  • We found several negative reviews about this site
  • This website has existed for less than 3 years
  • Instagram account found but audience is small
  • Business not mentioned on Wikipedia
  • Pinterest account not found
  • Linkedin account not found
  • Twitter account not found
  • Youtube account not found
We check all genuine customer reviews and show the number of approved and rejected reviews. All fake or false reviews are excluded from the Reviews Score.

Reviews Analysis

90

reviews

vs

0

AI declined reviews

0%

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Based on 1758 reviews

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Godfreys.com.au Review

The experts in vacuums cleaning for over 85 years Choose from an extensive range of quality vacuums carpet cleaners more Shop online in-store

Godfreys.com.au Customer Service Contacts

No contact details for this company.

Last update: Wed, Mar 9, 2022 3:40 AM

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Godfreys.com.au Reviews & Complaints (90)

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delivery 4.1 /5

price 4.2 /5

quality 5 /5

customer service 4.3 /5

on-time

Kevin at the Tamworth store was very engaging, informative and knowledgeable about each product and answered my questions easily .
5

3 years ago

review by Tracey Slatter

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

We and our family have previously purchased from Godfreys in the past. They were helpful and understanding when exchanging and upgrading items due to a more appropriate product.
4

3 years ago

review by V. D.

#delivery(4/5) #price(4/5) #quality(4/5) #customer service(4/5) #on-time(4/5)

The store wasn't the issue, The state manager has ZERO customer service skill, very rude and needs to learn how to interrupt Consumer Law.

I had to complain to Consumer Protection to obtain a refund for defected product which could not be repaired or replaced. State Manager thought I should be more than happy with an in store credit. I didn't require any other item and consumer law clearly states if the seller can't repair or replace the item whilst under warranty then a refund is applicable.

I will never purchase anything from Godfreys every again.
2

3 years ago

review by Z. D.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Very happy with the service online, quick and easy to use and delivery was as expected within 4-5 days.
5

3 years ago

review by D. E.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Easy to order, quick to arrive- I've made 3 purchases now.
5

3 years ago

review by G. H.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I needed to get a refund on an incorrect order of a vacuum cleaner and the returns staff member did not hesitate to give me all the details and returns process. However once I had returned the incorrect cleaner it took over 2 weeks for the monies to be refunded to me and only after I made 2 calls to find out why it was taking so long
4

3 years ago

review by M. O.

#delivery(4/5) #price(4/5) #quality(4/5) #customer service(4/5) #on-time(4/5)

I am happy with my new vacuum cleaner and the quick delivery. Thank you!
5

3 years ago

review by Annette Sears

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

The order arrived two days later in Woombye.
5

3 years ago

review by Brett Dickins

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Received my order in two days.
5

3 years ago

review by Nicole Lashmar

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I ordered vacuum cleaner through web site click and collect at Taren Point but store closed. Web site hadn't been updated. When I called the call centre they advised me. I had to get a refund and order it again on-line and get it posted. Postal service was pretty efficient.
4

3 years ago

review by Leona Belazi

#delivery(4/5) #price(4/5) #quality(4/5) #customer service(4/5) #on-time(4/5)

Salesman did his job well. Sold us a product we didn’t think we would be interested in, but perfect for our use. Couldn’t be happier with it all
5

3 years ago

review by Al U.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Purchased online, free delivery, and arrived 2 days later. Easy.
5

3 years ago

review by Kim Davis

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

As I only have one room with full carpeting and half a dozen large rugs, I needed a good quality Carpet Shampooer at a good price and found that your Superhero Carpet Shampooer exactly fit my requirements. I have already used twice and after having some renovations done will be going over all rugs again in the next week. So far, I am quite impressed with the results achieved.
5

3 years ago

review by Z. A.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Contrary to my previous response, the vacuum cleaner ordered on 31 March was delivered. However, a second vacuum cleaner ordered under tax invoice No. 3414256 has yet to arrive.
4

3 years ago

review by C. M.

#delivery(4/5) #price(4/5) #quality(4/5) #customer service(4/5) #on-time(4/5)

I paid for a filter for my vacuum cleaner and haven't received it yet.. When will it arrive in Bundaberg so that I can use my vacuum.
2

3 years ago

review by D. Z.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I gave you five stars ⭐️ because your vacuum cleaners are the greatest invention ever made
5

3 years ago

review by Catherine Dowdle

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I ordered on 1 April and still have not received my vacuum bags.
4

3 years ago

review by Stephanie Wong

#delivery(4/5) #price(4/5) #quality(4/5) #customer service(4/5) #on-time(4/5)

The start off was so **** as we went after 3pm but the asian guy who served us greeted with "Good Morning"...he was so interruptive as he always jumped into our conversations & clearly showed poor sales skills...hoe does Godfreys employ people as this guy clearly lacked understanding of english language.
1

3 years ago

review by V. J.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I have had a Hoover 5210 Heritage cordless stick for about 5 years, and when the rechargeable battery finally died I needed another cordless vac of the same quality.
I looked at Godfreys on line and was delighted to find that you still had this model available, and it was with Free Delivery, and a great price.

Using the online shopping site was easy and very user friendly. The courier that delivered it to my home was on time, friendly and helpful.

I would not hesitate to shop on line at Godfreys in the future.
5

3 years ago

review by Louise Cruickshank

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Very friendly staff at Essendon DFO. Highly recommend.
5

3 years ago

review by W. L.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Godfreys.com.au Review

The experts in vacuums cleaning for over 85 years Choose from an extensive range of quality vacuums carpet cleaners more Shop online in-store

Godfreys.com.au Customer Service Contacts

No contact details for this company.

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