goecart.com

We've been using GoECart's 360 solution for two years. Overall we are very happy their eCommerce solution. GoECart's strong points are:
-Their 360 offering. If you are looking for OMS, CMS, Inventory management and more, GoECart offers this and more in one solution.
-Their very prompt response to requests for technical support. When we have a non-critical issue, we usually hear from somebody within a couple of hours. We've only had one critical issue and we heard back from tech support within a very short period of time. Their responses are professional, courteous and helpful.
-Their database. We have a very large catalog - more than 17,000 items offered in a wide variety of sizes, and other options. GoECart handles our catalog with ease.

Their weaknesses:
-The major weakness is in the amount of legacy code that exists in their system. A designer that doesn't have raw html experience will be frustrated trying to implement more contemporary design solutions.
-Overpromising deliverables. As noted above, we have a complex catalog. When shown our previous site, we were told that there would be no issues with implementing pricing and shipping in GoECart. That was a gross overstatement. There were and are significant kludges to make pricing and shipping work.

I want to begin by thanking GoECart for their timely and professional assistance helping rescue us what turned out to be a platform migration disaster. We have been a happy merchant of GoECart’s for years, pleased with the services being received. In an effort to cut costs, our company began researching lower cost options for our Ecommerce Platform. Our research led us to select a new platform and cost friendly implementation firm. The migration itself and the impact to our business was disastrous. Revenues, conversion rates and traffic plummeted, redirects were a mess, SEO appeared to be ignored – we were bleeding badly. The quality of support I experienced, both during and post migration was subpar at best and the results much worse.

In desperation, I contacted GoECart who stepped in right away and helped get our old website up and running and began repairing the damage. Their professional staff, expertise and responsiveness both during and after business hours was great, staying in constant contact and offering guidance wherever possible. Even more importantly, the time spent was not done to benefit their business or for pay, simply because they have heart for small business and a strong belief in partnering with their merchants. When evaluating solutions, it is so important to look beyond the monthly expense. In reality, lower cost solutions can cost much more than the monthly subscription debit taken from your bank account.

We have discovered that this business has SSL (secure sockets layer), which means that this business handles your data, such as personal information or credit card details, with secure connection. We found that the domain for this business is older than two years which could be an indication that this is a trustworthy business with an established customer base and experience in their field.