3.9 / 5
Trust Score
4.6
Reviews
5
Social
1
Featured
5
Technical
Reviews Analysis
18
reviews
vs
0
AI declined reviews
0%
NON VALIDATED REVIEWS
Best in Tanning Salon
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Last update: Thu, Jan 28, 2021 9:46 AM
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
#delivery(4/5) #price(4/5) #quality(4/5) #customer service(4/5) #on-time(4/5)
There were serious problems with this order that I discovered when I finally opened the package. First is that they sent the plastic and not the chrome versions of each piece.. Then I discovered that there were no instructions with the unit, which leads me to believe the product may have possibly been a return. I am now convinced it was, since getting the instructions via email from Instapure shows the adapter is packaged in a separate plastic baggie. On the unit I received the adapter was already installed. It also appears that the unit may be defective though I cannot say for sure because I cannot loosen the adapter to take it out to install it on the faucet.
Anyhow, I realize that 6 months to wait to open the package was a mistake, but I was assured by the packing list that everything should be OK. In fact, the packing list as well as the order form had instructions for the picker to verify that they send chrome and not plastic parts.
When I first notified Goodman's the woman I spoke with said she could not do anything for me and that the matter would have to be taken up by Dave who had more authority. That was around two weeks ago. She supposedly informed him of the situation via email, as well as did I through the web form and email.
In any event, I have not heard back from anyone regarding this and it doesn't appear I will. I was prepared to accept the fact that I would be stuck with a different color and material than I ordered and I could live with that. But having an item that was a return and may be defective is something I cannot deal with.
I will never by anything from Goodmans ever again. They never even bothered to follow up to say they can't help me - all my correspondence has been ignored.
Under the circumstances they should make an exception and exchange these products for what I ordered, but as I said they don't even have the decency to contact me. It is a really pathetic example of customer service and questionable business ethics and practices.
I will never shop there again unless they change their tune and make this right. And Dave should be fired as he has no clue as to what customer service is all about.
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
UPDATE 02/14/2019
I spoke with Mr. Goodman and he explained me whole situation that ocured. The problem of not delivering my order was due to the delivery delay of the Oster supplier. He also apologize for problem that ocured and he promised me that they will do thair best to ship out my order as soon as it possible. He seems like a good man who try to do his best to preserve confidence of their customers.
UPDATE
Mr. Goodman keept his promise and I received all Oster clipper blades that I was order. All in all I am very satisfied with Goodmans store and their services, especially with owner Mr. Goodman becose he is pleasent and benevolent person.
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
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8 months ago
•review by Larry F.
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)