goodmart

Great seller, good price, fast shipping, I got the dimmer in 5 days.

I have been doing business with GoodMart for over 10 years, I have personally recommended them to several of the buildings I have worked for. I will continue too bring them along as need be. They are very professional and have always had the products that are needed, Their staff seems to go above and beyond in getting the right efficiency product for my buildings. and their delivery has been on the money. Also the order number below only reflects one order, i have done quite a few over the last several months.

I was told my email on Jan 28, 2011 they would process credit. They have not replied to my emails I sent last week or this week. Looks like I will be contacting credit card company.

Buyer beware!!!!!!! Ordered ballasts that according their paperwork was shipped out right away. Waited three weeks before they were shipped, even after several requests for tracking number. Then the incorrect ones were shipped. They issued RMA but would not call or reply my inquiries for proper ballast shipment. This is the worst customer service I have ever received.

I bought some Sylvania 75W Par30 light bulbs. GoodMart was the cheapest that I found online after including tax and shipping and the shipping was sent and received promptly.

I searched with Google for the part number I needed, and wound up on a page at GoodMart for a similar product in a different size. I did not realize the error until I received my order. The product description does not appear on the order confirmation, just the part number.

The first person I talked to at GoodMart said that they will not allow an exchange, and I would have to order the part I wanted. He did not offer to process a return of the original order. Someone followed up by emailing me the part number for the correct size (which I already knew), and reiterated that I would have to place a new order. She did not mention the possibility of returning the original order either. I finally checked their return policy, because not allowing returns seemed ridiculous. They do accept returns, charging a 20% restocking fee if it's the customer's mistake.

When I wrote and explicitly requested a return, it was processed immediately.

1) It would have been nice if when I asked about an exchange, I had been told "you can't exchange it, but you can return it for a refund and place a new order" rather than "you can't exchange it, you have to place a new order" -- TWICE!

2) There would be fewer customer mistakes if the product description were displayed in the shopping cart or in the order confirmation. It is not shown in either place.

12 flourescent diffuser panels were ordered 46.5 by 22.75 as offered in their catelog. Invoice was for 46.5 by 22.75.

One had a large chip approx. 3 inches by 1 inch missing. There was no extra plastic in the carton so this didn’t happen during shipping. Careless handling ??

The panels that were shipped were 46.5 by 23.75. That’s an inch too big. I specifically ordered the 22.75 size to fit in my tenant’s fixtures. The ones shipped did not fit. Email to customer service went unanswered. Too much hassle to box and return, plus tenant wanted replacement. I had to find a shop and have them remove an inch off each and every one of the panels. They charged me $3 per panel. Plus all my time.

GoodMart price was considerbly higher than Home Depot or Lowes. I could have bought from one of the local big box stores and paid the same $3 to have them cut to size. And my tenant's wpould have been happier a week earlier.

I ordered a land scape light on 9/21/11. It is 12/17/11 and no light it's been almost 3 months. Very poor customer service. They don't return calls or email. This was my first and last order with GoodMart.

I bought the: MHWL400MTLL, 400W Metal Halide Clear Wal-Pak

Great light, can't go wrong, easy to install, just hooK up to a 120V outlet, your entire 500 square feet deck is lite up like daylight.

It was only months ago when I first made a purchase from GoodMart. It arrived early and in good shape. I was sold and followed with 3 more purchases. All arrived early and in good shape. Prices were also good. I highly recommend purchasing from GoodMart.

Albert Sora

Order was place on Sunday night. Received an email Monday morning saying that the item was shipped, and it was delivered on Tuesday. Very fast and courteous service. Thanks!

I recently purchased a Phillips electrical part and found the price competitive and there was no minimum purchase. Shipping was fair and quick to arrive. I will diffidently do business again and recommend GoodMart as a reliable source of product.

I recently purchased some replacement light bulbs that were not readily available--until I was given the Good Mart website. I was so pleased that my order was taken quickly and correctly. The shipment went out that same day--I was informed of each step. I received the package two days later. This was a very satisfactory experience. You won't regret giving this company a chance. Sincerely, K. Dobbins, South Carolina

Horrible experience, Placed the order November 8th and today on Jan 10 it is still not here, no tracking number, no return contact with the company just S.O.L. I guess. The price wasn't good and the shipping charge was a joke but I needed the product for home that was going to be occupied during Thanksgiving but the product that they showed 'in stock' wasn't scheduled to ship until 11/30. Joke of a business.

I ordered an item from Goodmart.com 2 weeks ago. All I have gotten is the invoice the day after the order was placed. After 2 weeks and 5 phone calls I finally got a human to answer. Was told that the warehouse was closed but he would get back to me the next morning. Never did! The least this outfit could do is to notify it's customers via e-mail on the order status. My next call will be to the Consumer Advocate, the BBB and the State Attorney Generals Office. This place sucks. Don't do business with them!

I ordered LED Bulbs from Goodmart as I previously ordered 3 of them and wanted more after I received my initial order. I placed my order on 10/3/2011 and the order was delivered to my door on 10/4/2011. That is one fast shipment and everything was perfect from packaging to the price. I would highly recommend this company and I'm going to order more of the bulbs since this company has its act together. Excellent Communication with order confirmation and shipping confirmation. This is the way business should be on the net. I give Goodmart 100% for customer satisfaction in my book. Keep up the good work GoodMart. In addition to the fantastic customer service I received, the price was unbeatable. An extremely satisfied customer. Thanks. John

Low-cost leader, re-packaging was good, but original OEM pack allowed for damage in two of twelve bulbs purchased. Goodmart made good on all damage without the hassle of RMAs, photos, etc. Great price and service for relative convenience of online shopping.

During the California power crisis of 2000 and 2001, we changed all of the medium-base incandescent bulbs in the house to low power fluorescent bulbs. Instead of using 100 to 60 watts for each bulb, we now use 36 to 14 watts. We even changed the double 100 watt bulb fixture in the kitchen to a single, round, 30 watt fluorescent fixture. Our house is very power thrifty.

Unfortunately, the dining room and my computer room have chandeliers which use 6 and 4 candelabra (small) base bulbs, 240 and 160 watts respectively. For 2 years I searched on the Internet for the smaller candelabra base bulbs which could output 55 watts of incandescent light but only use 14 watts. Home Depot sells fluorescent candelabra base bulbs but they only use 9 watts, not enough light.

I finally found GoodMart.COM and their Technical Consumer Products (TCP) offerings. TCP has fluorescent candelabra base bulbs which use 14 watts and output sufficient light. GoodMart.COM sells two different versions, 2700 and 3500 Kelvin color output. I bought the standard, warm white, 2700 Kelvin (10714C) bulbs. They only sell these TCP bulbs in cases of 12 and each bulb costs $7.39. These bulbs only use 14 watts, throw little heat, and last 8000 hours. The chandelier in the computer room is on 8 hours a night so I expect to save money over the long run. Instead of using 160 watts and having the air-conditioner on, we only use 56 watts. Initially I got flickering in one socket on the chandelier no matter which bulb I used. I installed a small surge suppresser and I no longer get any flickering. I have been using them for 7 months and none of them have failed yet.

Regrettably, when I received the case from GoodMart, 5 of the 12 bulbs were broken. GoodMart does not actually ship the TCP products. GoodMart takes the order and TCP actually ships them from their warehouse. TCP only placed a UPS sticker on the case and shipped it. They did not use another box with insulation. I complained to GoodMart and TCP sent me 6 replacement bulbs. If you do buy TCP bulbs from GoodMart, call your order in and request TCP use an extra box for shipping. Otherwise, your product may arrive damaged. Because GoodMart has the best price and their shipping fee is only $5, I would buy from them again (this time over the phone of course).

Sincerely,
Daniel Martinez.

Nick, Regional Sales Manager @ Goodmart to the rescue, It was great doing business with Goodmart he found what I needed and got it to me ASAP,I was happy doing business with Goodmart then and will again in the future. Vicky, Bronx, NY

delayed delivery by over a month, a few hiccups along the way, turned out to be manufacturer fault, but seller took full responsibility and issued refund on shipping.

i think dealing with Nick in odering the product was excellent as well as the product itself