gooseberryshop.co.uk

I am very very disappointed with this company and absolutely disgusted with the same standard automated replies to my many emails that I have sent them. Yes many companies had issues due to coronvirus but every single other company has sent my orders to me and acknowledged my order in the first place. Not Gooseberry though..no email no text to say order on it's way. Yet they took my money straight away! This was on 7th April. That's over 3 months now. Not a happy customer. I have rung customer service and guess what...no reply. I have left a message. So Gooseberry please contact me ASAP to arrange my immediate refund otherwise this will be going further

Absolutely terrible service. Products bought nearly 3 months ago and not received. Very poor communication, and when they do bother to reply it’s a standard email blaming the courier company. I have written to the CEO David Butler but don’t hold out much hope of a response. £59 worse off. AVOID AVOID AVOID

Shocking company. After a long wait for delivery, the wrong item turned up! You can’t speak with customer service, only send an email or leave a voicemail which neither respond. DO NOT USE THIS COMPANY!!!!

Don't waste your money because you will not receive your order. I have reported gooseberry to Nottinghamshire County Council and asked them to investigate this crook company. I have no idea why this asks when the delivery was made, condition of it or how many days as I have not received my order and gooseberry have not refunded my money so I now have to take legal action against them.

Do not use this company. You will not get your order and they will not refund you. I have now reported them to Nottinghamshire County Council. They need to be stopped from trading and I now have to take legal action to get my money back.

Appalling service. Do not order from this company! Ordered a conditioner on 27th July! Didn’t receive it so started to ask for my money back from 15th September. After several emails and promises still haven’t received a refund. Not able to contact by phone. They ask you to email which I have been doing. Polite replies but all empty promises. If I could have given them no stars I would have done. Not going to leave it here. I will be contacting Nottingham County Council as others have done to complain and to try and stop this shop from ripping other people off. However cheap they seem it’s not worth it.

Ordered items from this company on the 16th December 2019. Have not received the products or been refunded. I have asked for a refund on numerous occasions and have now decided to take this further. Steer clear !!

Absolutely disgraceful. I placed an order 11th May for three items. Heard nothing for weeks. after several emails asking for an update they finally contact saying due to COVID-19 things are taking longer. I give it a few more weeks then ask for a refund as was getting desperate. Was told 3-10 working days. That passed and no refunds. Emailed several times after and now getting anxious as felt like it wasn’t a legit company. Told them I’m thinking of taking legal action and then I get a call From what seemed a nice lady who blamed her colleague. Says goods was now back in stock so we agreed she would send it express post and would give me a free gift as I had been treated badly. So the express delivery happened a week later!! But only 2 out of 3 items arrived. Oh and no freebies. I tried to ring the number of the lady that rang me. And guess what. Doesn’t exist! I’ve demanded a refund everyday since and guess what. We are now on the 12th working day since an email stating it had been processed. I’m now going to contact my bank as looking at most of the reviews for this company it looks like so many people are having the same experience. In this very difficult time we are all going through i feel it is very sad that hard working people should be treated in this way. Being a member of the NHS nursing staff and having to wear ppe having your hair feel rubbish is bad enough but would have helped if I’d had the products I’d ordered over two months ago.

I placed an order 1 month ago that suppose to be in my house in 3 to 5 working days. After 10 working days waiting for it; I asked customer service to refund my money back as "the product wasn't in stock" and they couldn't tell me when it will be (after I had to contact them instead of they contacted me). I have asked for my refund; which will be in my account in 5 to 10 working days. Today is the 15th day and I haven't received any money back. Just to save a couple of pounds from any other website, I find myself with no product and with no money back. I'm quite sure I won't do any future purchase with them

DO NOT BUY ordered lots of system professional products from them over £100 worth and nothing ! No one has contacted me and are not replying to emails. Please don’t buy from them spend that little bit extra and guaranty your order will come ! SO SO disappointed !! I will be taking further action don’t make the same mistake as me !

Do not use Gooseberry. I ordered in April 2020. I have never received the goods (or refund as requested) despite a lot of correspondence with Gooseberry. If you have already ordered by credit card it is good idea to claim from them and also report matter to Trading Standards. Good luck! D. Hardy.

15 working days after my purchase, I still did not receive my items, and no return to my questions.

no item ever sent to me after 3 months of waiting, have reported company. £77 order never sent email to confirm. promised refund never given. now not emailing me back.

Ordered Olaplex 2 weeks ago, no goods, no replies to phone calls or their online chat, blocked from leaving comments on their Facebook posts and Facebook messenger. Email was only answered after I started to use the Resolver website to help. I've used them in the past, but not in the last year and it seems they are now to be avoided at all cost. Their excuse to me is that they are only a small family run business! I dont care how small you are, nobody should treat their customers this way. If they cant fulfill orders or process refunds in a timely manner, then cease trading please.... Reported the, to Trading Standards

APPALLING - Ordered 7th Feb 20, and even on 25th Feb, still making excuses for not even sending items, despite numerous failed promises to do so. Failed to credit as promised and had to contact Barclaycard to reverse charge - AVOID

4 weeks later and I have still not received my order. Awful customer service and minimal response to emails/ phone calls. Will not be using Gooseberry again.

Ordered on March 19th enquires after 7 working days where product was told should have had an email but it would be with me in a couple of days still did not turn up was then told it would be there within the week. Still did not turn up was then sent email saying I could cancel order and be refunded. Refund do not appear enquired was then sent same email I can cancel order and be refunded !!!! But I have cancelled the order !!! Hopeless firm do not touch !!!!

I wish I had read the reviews before making an order I've been waiting since 6th Dec 2019. Was promised a refund in January, nothing to date this "company" is nothing short of fraudsters. I'll be informing Trading Standards and the rest!

If I could give zero stars I would ordered product over 2 weeks ago never arrived contacted them several times fobbed off repeatedly no straight answers and no product and no refund now contacting PayPal for refund worst customer service I’ve experienced in years

I ordered from this company on 01.02.2019 and nothing arrived. On 14th Feb i contacted then andi was advised i would get a full refund. Still no refund. I emailed again on 24.02 and for a reply saying they would email me when it has been refunded. If i don't get a full refunded in the next 3 days i will be contacting trading standards as it appears from other reviews this happens a lot.