3.5 / 5
Trust Score
2.3
Reviews
5
Social
5
Featured
3
Technical
Is gotogate.co.uk legit?
- Many trusted websites are linking to this site
- This website has existed for more than 3 years
- Facebook account found with large audience
- We found several negative reviews about this site
- SSL Certificate Not Detected
- Instagram account not found
- Business not mentioned on Wikipedia
- Pinterest account not found
- Linkedin account not found
- Twitter account not found
- Youtube account not found
Reviews Analysis
64
reviews
vs
1
AI declined reviews
2%
NON VALIDATED REVIEWS
Usually stable businesses have more than 5 authority websites mentions, this one has 13 authority websites mentions and 0 mentions in other websites
Based on 26087 reviews
Smart.Reviews
3.5
64 reviews
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1
75 reviews
Reviews io
1.03
230 reviews
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1.25
23 reviews
Trustpilot
2.2
25695 reviews
Gotogate.co.uk Review
gotogate.co.uk
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Last update: Sun, Dec 4, 2022 7:33 AM
#refund(1/5)
#price(1/5) #quality(1/5) #refund(1/5) #customer service(1/5)
One person to another then another to make you frustrated.
Avoid at any cost. They are for sure scammers. I am sure their positive reviews are all fake as these days it’s a common practise in India. Thumbs down for GoToGate!
#quality(1/5) #refund(1/5) #customer service(1/5)
#price(1/5) #quality(1/5) #refund(1/5) #customer service(1/5)
#price(1/5) #quality(1/5) #refund(1/5) #customer service(1/5)
#refund(1/5)
#refund(1/5)
#refund(1/5) #customer service(1/5)
#refund(1/5)
#refund(1/5)
#refund(1/5) #customer service(1/5)
#refund(1/5) #customer service(1/5)
#refund(1/5) #customer service(1/5)
#refund(1/5)
#refund(1/5)
#refund(1/5)
Usually stable businesses have more than 5 authority websites mentions, this one has 13 authority websites mentions and 0 mentions in other websites
Gotogate.co.uk Review
gotogate.co.uk
Gotogate.co.uk Customer Service Contacts
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We live in UK and bought air tickets from GOTOGATE in May, everything was confirmed until the day before travel. They sent us a cancellation email on 08JUL just one day before travelling and now refusing to take responsibility. We contacted them several times but they are blaming airline and told us to contact Airline. We called the Airline many times and they asked us to contact the travel agent as we bought tickets from them. We contacted UK Citizens Advice consumer service reference number ZC17495967 but they referred us to European citizens advice bureau because GOTOGATE is governed by Swedish Law. We have contacted them and waiting for their reply.
We were supposed to fly on 09JUL from BHX but GOTOGATE sent us an email on 08JUL that the airline has cancelled the booking. We called them and the airline multiple times to give us alternative flights but no one helped us. GOTOGATE were blaming the airline and the airline said we need to contact GOTOGATE. We had to buy another oneway three tickets right away from another airline which was very costly (paid £3060) and sadly, we also missed our EID day!
At the time of return, we checked the airline's website for the return booking just to make sure if everything was okay but we came to know that there was no booking for KHI-IST-BHX on 06AUG. We again contacted GOTOGATE several times and they said Airline had cancelled our booking. We were in KHI at that time and we went to the Turkish airline office. They told us that GOTOGATE never paid them for this booking! They could not help us as this was purely the travel agent's mistake or negligence and no more seats were left!
Again We had to pay a hell of amount to buy oneway three tickets from another airline KHI-DXB-BHX 07AUG
We paid GOTOGATE for our tickets
£3,147.57 BHX-IST-LHE AND KHI-IST-BHX
Expense after booking cancellation
£3,060.00 BHX-DXB-SKT
£1,620.60 KHI-DXB-BHX
We called the GOTOGATE call centre several times and all of them were unprofessional! They were not able to resolve the issue and kept blaming the airline only. We spent three hours in the Turkish airline office Karachi and they showed us everything, that they had done with our booking. Please do not buy ticket from gotogate as this company is not a member of ABTA and/or not associated with any other UK body. They have not refunded us anything at all!
1 year ago
review by zainabkhan
#price(1/5) #quality(1/5) #refund(1/5) #customer service(1/5)