Find a local vetted gardener online
3 / 5
Trust Score
4.1
Reviews
4
Social
1
Featured
2
Technical
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Reviews Analysis
11
reviews
vs
0
AI declined reviews
0%
NON VALIDATED REVIEWS
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Based on 11 reviews
Smart.Reviews
3
11 reviews
Grabagardener.com Review
Find a trusted local gardener online Insured professionals in Reading and across the UK Regular maintenance from just 1750ph 5 star rated
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Last update: Wed, Mar 9, 2022 2:32 AM
I will be back.
equipment and set to work. In the time allotted he worked at a good
pace and did most of what we had asked of him before running out
of time..
We are of an age when we need the expertise of a proper gardener.The 'Grab A Gardener' fitted the bill to our satisfaction.
On the day of the appointment I checked the Live CCTV at my house and found that the gardener was weeding my driveway which I found strange, as I had not asked for it. Then I checked the back camera of my house, to my surprise, No work had been done in the back garden. Hedge which was first on my priority list was untouched and so was the lawn. I contacted Grabagarner.com and queried why the gardener has not worked on the back garden. I got response from "Owner" and QUOTE “ I have spoken to the gardeners and they have confirmed that they did not have time to do the back garden as they worked through your priority list. All of the time was taken in the front. “
I was surprised with this response and pointed out, Hedge which was first on my priority list, and Pruning wisteria which was planted last year (young plant) and small front garden about size of van, could not have taken 4 hrs.
Then “Owner” came up with as new story QUOTE “The gardeners have commented that the back gate was locked? Accordingly, they started with the front garden, shrubs and wisteria, which do take time to prune. They also weeded the driveway. Please note that anything above 6 feet, regarding the hedges in the back, would require a quote so they would not have been able to carry out the hedge work above 6 feet within the maintenance rate. They would have had to assess the hedges and then provide you with a quote. ”
I was still not having it and asked them why Grabagardener did inform me hedges require separate quotes and why the access information was not passed to as promised. I dont blame the gardener, they were not passed correct access information, gate was open on the other side(2 gates to the house)
I got another story from “owner” and QUOTE: “ In this instance, they used the time to prune the wisteria, shrubs and weeding of the drive, which took all of the time. They therefore did not have any time to do the back garden. The gardeners that we sent to you are extremely efficient and experts at pruning, so I can assure you that if they had any spare time they would have called to ask about access.”
Their reply below indicates I booked 3 hrs but the fact is I booked 4 hrs. I have a email from them saying the gardener finished work early so they were weeding the driveway, but below they say, not enough time. But truth and facts mean nothing to them.
Mistakes do happen, but a good company will try to put things right, Grabagardener have not completed the job as promised and want me to pay them more money to fix their mistakes. Think twice before using them.
Looks like we do not find any mentions for this business (yet)
Grabagardener.com Review
Find a trusted local gardener online Insured professionals in Reading and across the UK Regular maintenance from just 1750ph 5 star rated
Grabagardener.com Customer Service Contacts
No contact details for this company.
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3 years ago
review by SILVANA GERDES-HANSEN