Grass247

3.5 / 5

Grass247

3.5 Average
The main metric, showing how trustworthy is the business. Calculated using proprietary rating algorithm based on the AI, analyzing 25 different parameters.

3.5 / 5

Trust Score

3.8

Reviews

2.5

Social

3

Featured

4.5

Technical

Is grass247.co.uk legit?

  • Several trusted websites are linking to this site
  • The site has mostly good reviews
  • The SSL certificate is valid
  • This website has existed for more than 3 years
  • Facebook account found with large audience
  • Instagram account found but audience is small
  • Business not mentioned on Wikipedia
  • Pinterest account not found
  • Linkedin account not found
  • Twitter account not found
  • Youtube account not found
We check all genuine customer reviews and show the number of approved and rejected reviews. All fake or false reviews are excluded from the Reviews Score.

Reviews Analysis

32

reviews

vs

0

AI declined reviews

0%

NON VALIDATED REVIEWS

You have to be an authorized business owner in order to use this feature.
outnorth.se outnorth.se
5 5

Trust score (5/5)

ariens.com ariens.com
5 5

Trust score (5/5)

Verandas Louvred Patio Roofs Awnings More from Nationwide Home Innovations nationwideltd.co.uk
4.9 4.9

Trust score (4.9/5)

Market leaders in bespoke outdoor living products including Awnings Verandas Louvred Patio Roof Systems Aluminium Pergolas Roller Garage Doors Security Shutters and much more

Westminster Stone westminsterstone.com
4.9 4.9

Trust score (4.9/5)

Discover our beautiful range of garden paving patio slabs flagstones stone flooring Huge selection of colours textures with free UK delivery

Out and Out outandout.com
4.9 4.9

Trust score (4.9/5)

Out and Out offer an exclusive range of designer home and garden furniture from around the world shipped straight to your home

aosom.com aosom.com
4.9 4.9

Trust score (4.9/5)

Canopies UK canopiesuk.co.uk
4.9 4.9

Trust score (4.9/5)

With 30 years’ experience of designing installing manufacturing outdoor canopies we’re the nation’s number one canopy provider for both our products and services

partsimple.com partsimple.com
4.9 4.9

Trust score (4.9/5)

PK Grills pkgrills.com
4.9 4.9

Trust score (4.9/5)

PK Grills has a wide inventory of quality grills and smokers available Click here to view the grill that will revolutionize the way you cook today

Grotrax grotrax.com
4.9 4.9

Trust score (4.9/5)

Grotrax is a revolutionary new all-in-one grass roll Available in Year Round Green Bermuda Rye and Tall Fescue varieties to match your climate Grotrax combines exceptional seed blends mulch and fertilizer between two moisture holding Bio Fabric layers for FAST germination and growth Roll water and grow

Based on 2527 reviews

Smart.Reviews

3.5

32 reviews

Knoji

3.9

48 reviews

Mamma

5

1865 reviews

Reviews io

1.75

4 reviews

Trustpilot

4.3

578 reviews

Grass247.co.uk Review

Buy or View Artificial Grass Outdoor Carpet and Artificial Grass Accessories Free Fast Delivery on orders over 100

Grass247.co.uk Customer Service Contacts

No contact details for this company.

Last update: Wed, Mar 9, 2022 3:40 AM

Write a review

Point: Average

Review grass247.co.uk

Photos of you review

*Supported files .jpg, .gif, .png, .webp

Grass247.co.uk Reviews & Complaints (32)

Filter reviews by tags

delivery 4.3 /5

price 4.3 /5

quality 4.5 /5

customer service 3.7 /5

on-time

Easy to order product online. Grass looks grey. Discount codes found directly on website. Grass looks good. Pegs to install weren't great - as soon as hit will hammer green colour disappeared and metal visable
4

3 years ago

review by X. D.

Completely useless service and rude customer service. Only ordered because I was told I’d receive a specific delivery date due to the large order I was placing and delivery would be direct by this company, only to receive an email stating completely different and no delivered date. Called to resolve and the lady was rude, talked over me constantly shouting down the phone. No effort to resolve anything just kept repeating the same “can’t do anyhting etc etc” just disgusting, when I requested a refund I was then told it a story of how long it would take to refund the funds waiting for the courier etc etc, just nonsense, awful company,
1

3 years ago

review by Y. L.

Placed the order Sunday grass arrived Tuesday morning 8.30pm , driver helped me to the rear of my property brilliant product. The size was exactly the size I ordered ,all nicely packaged I would recommend getting the powder coated fastening pegs they blend in very well with the grass.
5

3 years ago

review by Kevin Connolly

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I planned my day around waiting for a delivery of Astroturf due between 13.00 - 15.00. I spent the day at the job, rang up 14.00 to see if they had any better idea of time and was told it would be due at 15.00.
I rang back at 15.40 to be told they tried delivering it at 13.30 and there was nobody onsite.

This has lead to me waiting a further 2 weeks for the turf as they were closed over christmas so leaving a job unfinished and balance not received!
2

3 years ago

review by Paul Moran

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

More than pleased with the grass, nice grass for the price does need two chaps to deliver though, driver did help me onto my lawn with it but my back is not the best of backs hence 4stars not 5
4

3 years ago

review by V. H.

#delivery(4/5) #price(4/5) #quality(4/5) #customer service(4/5) #on-time(4/5)

ordered our 30mm grass which was the cheapest around from these guys for our new nursery, the samples were sent out next day and we ordered that night. the delivery was on time and the driver couldn't help any more! overall experience was fantastic I run a large landscaping firm and these will be our new go to supplier thanks again
ben eaves

owner at adventure awaits day nursery
and
ben eaves contractors
5

3 years ago

review by Ben Eaves

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Easy to order and delivered in the 3 hour allotted time slot with help from the driver to carry goods to the rear of my property and the quality of the turf was exceptional for the price
5

3 years ago

review by P. G.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Quick delivery was informed on the day when it would be dropped off driver very pleasant
5

3 years ago

review by C. S.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

The delivery was on time I had a call from the driver 15 minutes before, and he was really helpful because I had to over garage roof and it was 62 kilos, would recommend the company and I will be buying again
5

3 years ago

review by Tom Osborn

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

very happy with quality of Campion grass it looks great now its down Service was excellent also the delivery driver was very good
5

3 years ago

review by Jordan O.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Half of order didn’t arrive so gardener couldn’t complete the job, paid him £50 as he had passed up work. Customer service didn’t give a ****
1

3 years ago

review by Steve Matthews

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Shocking, delivery booked a week ago for Friday, grass not needed till this coming Monday afternoon but it’s that bad that I expect delays and ask for an early delivery time so that it got delayed to come on time haha but now I’m being told it’s delayed till Tuesday it’s an absolute joke not one delivery made on time what’s the point might as well just say it will be delivered at some point just wait and find out....
1

3 years ago

review by John Hoggans

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Ordered shockpad on Friday and still waiting for delivery10 days later. Delivery driver left message but no phone number, arrived at 17.46 when we had gone home. Re organised for last Friday but no show, company denied delivery date had been booked. Rubbish service.
1

3 years ago

review by Jon Lucas

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Although very helpful tracking my order i requested sat delivery which i paid extra for i waited in all day i rang to be told tgey had until 7pm to delivet. I rang on sunday to be told it wouldnt be delivered until monday. It finally turned up today but will not have time to look at it until next weekend. They are refunding my delivery charge so look foward to seeing £15 back in my account. Maybe you should organize deliveries better.
5

3 years ago

review by L. E.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Delivery was within four days and at the time stated by friendly driver taking the grass up the drive to the back garden
5

3 years ago

review by Anthony Collins

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

the service was abysmal as it arrived 6 days ;ate as was originally delivered to wrong address. was told i would receive a call back about compensation and yet still havent received anything.
2

3 years ago

review by Scott Thomas

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

although I haven't opened up the parcel completely yet, and only had a peek at the end it appears to be satisfactory.The only grumble I have is not with the Company Grass 247, it was delivered to the wrong address, and I had to go and drag it home, being 81 it was not easy, but I will say in the delivery persons defense we do have a strange address system in my road so I can sympathize with that person.
5

3 years ago

review by A. M.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

After correspondence with grass 247 team I believe I will use them again in the future they have explained the error and made amends, grass was of good quality all the same
4

3 years ago

review by John Hoggans

#delivery(4/5) #price(4/5) #quality(4/5) #customer service(4/5) #on-time(4/5)

Run down of recent events with an order issue I am currently experiencing with Grass 247, aka Generation Flooring.

Sat 28th Aug ordered samples.
Samples arrived on the 1st Oct.
Made the order of Balcombe Vale 37, order was width 4m, length 7m made (28 sqm) on the 3rd Oct and paid for express delivery so it would arrive on the Saturday as the gardeners were due to be here that day.
Saturday 5th Oct comes and goes and no grass, it rained all weekend so wasn't a big issue as gardeners postponed. I emailed regarding the express delivery fee and this was refunded. Many thanks.

The grass arrived on Monday 7th Oct, nicely, tightly packed and wrapped, delivery guys were very nice and helpful my wife tells me.

Wednesday 9th - The gardeners had some other work to carry out such as paving, fencing etc and began to only opened the grass on this day.
On opening the grass they thought the quality was poor and not the same as the sample I showed them. However they proceeded to unroll and cut the grass, detailed later. I came home early that day from work around 2pm. I check to see where the gardeners had progressed to, upon doing so I noticed the grass straight away and ask them to stop as they had just started laying the grass. They had only made one cut and all widths had been untouched.
I called grass 247 to mention the difference in grass and the immediate issue. After discussing with someone I Sent pictures and emailed them over at 2:50pm.
Wednesday 9th 3:19pm *Personal information removed by Feefo* emailed back saying they would not be able to replace it due to it being cut and that they "would be happy to look at some kind of gesture of good will for the piece due to it being incorrect." this totally disregards the fact they sent the wrong grass and labelled it incorrectly plus the monetary differences between the product ordered, and the one delivered although it was clearly communicated that it was an inferior product and not wanted regardless.

After I spoke with *Personal information removed by Feefo* who seemed very helpful and understanding (later turns out he is management apparently). We discussed at length different options and followed up with and email stating "I am sincerely sorry that what you have been delivered whilst packaged well and labelled seemingly correctly was in fact incorrect against what you ordered from us. I can assure you this mistake can and does happened as the dispatch team are cutting, packaging and labelling in excess of 2000 cuts a day, and there is room for human error." Finally some ownership on their part as I had been completely transparent. During our discussion *Personal information removed by Feefo* ask me to measure up total undisturbed square areas, which i did.

The gardeners cut the piece at around 4600, trying to be fair as I doubt they cut this straight, plus they made a small vertical cut in the larger piece of around 8cm I gave the following measurements & still stand by these today:
4000 x 4400
4000 x 2300

I am also aware that this is sold in meter lengths, so in my mind I thought this would be reduced to 4x4 and 4x2 to which I was, still am willing to pay for the wasted 4sqm of the total amount. You would imagine they woule be able to cut the excess off in a straigh line with their machinery.

Friday 11th Oct - I received an email from *Personal information removed by Feefo* (Team Leader, apparently), the email outlined that she has been briefed by *Personal information removed by Feefo* and that they would like to positively resolve this issue. After several means of communication it was arranged that Grass 247 would collect the incorrect grass on Wednesday, check the condition on Thursday and send out the correct grass on Friday. To which I was very grateful for as I was on a timescale for Saturday as the gardeners were returning and Sunday would be my 2 year olds birthday party. While talking to *Personal information removed by Feefo* I expressed that it may have been a issue that the sample was incorrect which would explain a lot. However, *Personal information removed by Feefo* also stated on the phone and over email that "I appreciate you are a little doubtful as you have received an incorrect item on this occasion however, the product you have ordered is currently the only product we have with a green latex backing. We do not have any other product with the same colour backing. On this basis, we can confirm the sample you have received is correct". I thought fair enough at this point.

Wednesday 15th Oct - The day of arranged collection. A single delivery driver (*Personal information removed by Feefo*) turns up and is unable to carry such a heavy load alone, with my wife unable to help due to it being to heavy. *Personal information removed by Feefo* was extremely nice and helpful. *Personal information removed by Feefo* called to office to explain the situation and spoke to *Personal information removed by Feefo*. *Personal information removed by Feefo* put the phone on speaker while my wife also had me on speaker so i could listen as I was at work. *Personal information removed by Feefo* straight away claimed that I would have been told that my assistance would have been required. This simply was not the case, pure lie, as I would have stayed at home for the day in order to get this sorted in a timely manner. My wife spoke to *Personal information removed by Feefo* to state that this was not the case and was not communicated within the email by *Personal information removed by Feefo*. *Personal information removed by Feefo* then started to get quite argumentative with any reluctance to solve the issue. *Personal information removed by Feefo* then tried to confirm with *Personal information removed by Feefo* after making claims she already made regarding assistance. 2 drivers delivered the goods so My wife and I possibly would have assumed they would sent 2 to collect, but it honestly didn't cross our minds at any point, was if for us to think about one would ask. *Personal information removed by Feefo* then insisted that my wife could help carry the load, even after being told by *Personal information removed by Feefo* that this was to tall of an ask. The phone call then ended with no real resolution, however *Personal information removed by Feefo* could sense the stress this was giving my wife. *Personal information removed by Feefo* then went above & beyond rearranging his route so he could come by at a later time extending his day. He worked out he could be back by us for 5pm. To which I left work early so I could assist. *Personal information removed by Feefo* came back at 5 and we lifted the load together, my wife also helped due to the length. Only if other staff were as honest and helpful as *Personal information removed by Feefo* (that man needs a raise, promotion or something), really good genuine guy. Easily 5 stars for *Personal information removed by Feefo* if that could be a separate review.

Thursday 16th - I call the office around 9:30 (Approx) to speak with *Personal information removed by Feefo* as she said she would personally check the return. I was told by *Personal information removed by Feefo* that *Personal information removed by Feefo* would call me back. I call again at lunch time, again promised a call back from *Personal information removed by Feefo* by *Personal information removed by Feefo*. No returned call, but an email received by *Personal information removed by Feefo* stating that the condition or the return is not suitable. "Upon receipt of the rolls, our senior management conducted a check of the items as we explained and have determined that the goods are no longer in a resell-able condition. This is due to the severe fraying along the edges of the grass and the soaked material." I was clear with *Personal information removed by Feefo* that the grass was wet and in the garden, it was also made clear that the grass had been cut once, hence the conservative measurements I gave prior to return to ensure there where no issue. Would there have been fraying, yes, along one side of each piece that was cut. Unless they are not happy with the other untouched sides that would be in the same condition that I received. The fraying side could have been cut to resale sizing quite easily too. Regarding the grass being wet, its an outdoor product, plus i was never informed that it must be dry and informed *Personal information removed by Feefo* that its was in my garden during a wet week. Surely the product will dry undamaged its made of plastic (Polypropylene & Polyethylene). Bare in mind I have been completely transparent throughout. *Personal information removed by Feefo* email also said they would be returning the unwanted goods anyway, along with the following two options:
Option 1 - We will issue a 25% refund on the order value (£105.18)
or
Option 2 - Should you wish to purchase a replacement section, we would be happy to offer a 50% discount on this..

I tried calling to speak with *Personal information removed by Feefo* again to explain that this was not wanted nor acceptable in my opinion. I wanted to open a discussion to resolve the issue. *Personal information removed by Feefo* did not get back to me all day. Around 4:30pm after trying to call a number of times I asked to speak with a manager or someone. *Personal information removed by Feefo* then put me through to *Personal information removed by Feefo* manager, *Personal information removed by Feefo* (person I spoke with on the 9th ). *Personal information removed by Feefo* was aware of the situation and went through *Personal information removed by Feefo* email regarding the two options again. I stated that I was happy with option 2 as I didn't want to be forced to purchase the inferior product, especially given that nobody even knew what that product was, so I could have been paying over market value for a product I didn't even want. *Personal information removed by Feefo* agreed and understood my point. I then pointed out that I would currently be owed an unknown amount of money for the difference in cost anyway to which he somewhat agreed. We determined that we would need to find out what the product actually was. I believe this task was given to *Personal information removed by Feefo* (might be wrong names).
I spoke to *Personal information removed by Feefo* again about 6:30pm to try an arrange for the grass I wanted to be delivered on Friday but was informed it was to late to arrange now, we agree to pick this up the next day as it was late. After hanging up it dawned on me that *Personal information removed by Feefo* already had a delivery slot booked for me, to deliver the old unwanted grass. I then called again to try and catch *Personal information removed by Feefo* at 6:45 (they close at 8pm) but he had already left. So I spoke with *Personal information removed by Feefo* who was pretty genuine I believe. He said that the vans would have been already packed and was too late to change as they leave first thing in the morning. I then asked *Personal information removed by Feefo* about my original order and the quality of it, he said he had some on his desk. He stated it was one of the better products to which I asked him what colour the back was. To my surprise he said "black", this clearly contradicts what *Personal information removed by Feefo* had previously stated in her email and over the phone that the Balcombe Vale had green backing and was the ONLY product with green backing confirming I had the correct sample. *Personal information removed by Feefo* also stated that delivery for Saturday would be possible due to weight for weekend delivery and the amount I required, but only if I managed to sort this out before 12pm Friday

Friday 17th Oct - In the morning I tried to get in contact with *Personal information removed by Feefo* again unsuccessfully. I also received a text stating a delivery was due between 1pm and 4pm ( for the old grass return). I spoke with another gentleman whos name I can't remember. He said *Personal information removed by Feefo* was in a meeting (they have a lot of meeting at Grass 247), so he read up the notes on their system and said it was best I spoke with *Personal information removed by Feefo*, I said I want this resolved before 12 as a result of what *Personal information removed by Feefo* informed me about regarding delivery slots etc. 11:30pm and *Personal information removed by Feefo* had not been in contact so i called again and spoke to the same gentleman whos name i've forgotten. I mentioned the 50% discount offered to me and was happy to pay this in order to get the desired grass in time for the gardeners and my sons 2nd birthday party on Sunday. The gentleman then informed me that they don't even have any Balcome Vale in stock and would have to order from supplier so Saturday delivery would be impossible, he was also honest about not being sure whether or not what I would get would match my sample and would be best to order samples again. This leads me to believe that they had zero intention of providing me with the correct grass on Friday as they didn't have any stock, to which leads me to further believe that they had zero intention in approving the condition of the returned grass. Something very suspect going on here.

After lunch, around 2pm I received a call from grass247. I thought it may be *Personal information removed by Feefo* finally getting back to me but it wasn't, it was *Personal information removed by Feefo*. *Personal information removed by Feefo* said he was tasked with trying to match the grass I received and identifying to which range it matched (which clear indicated they have no idea what they originally sent me). He said he compared it with all possible products and had come to the conclusion, to my absolute surprise he claimed, it was actually in fact Balcombe Vale. In disbelief I laughed, said no way, explained the different colour backings and what *Personal information removed by Feefo* (team leader) explained about the green backing. To which he replied that it was a new batch, I questioned him on this stating that the quality is completely different and that they may want to bring this up with their supplier if that is the case. They are now essentially receiving hamburgers instead of the quaterpounders they were before the new batch. furthermore they are selling hamburgers while still advertising them as quaterpounders for the same price.
I believe this is a total lie as it contradicts everything, including them agreeing they are different products on evidence of my photos, Third party (Gardeners) saying they are completely different etc etc. I am happy for anyone to come and compare the two samples I have. The call ended without resolution. When I got a minute I called and spoke with *Personal information removed by Feefo* who has now ordered me some new samples including Balcome Vale. I asked *Personal information removed by Feefo* about the delivery and he confirmed with *Personal information removed by Feefo* that nothing was coming out as I was clear that i didn't want, nor had any use for the inferior grass. 10mins later my wife calls and said a delivery driver has turnt up and she panicked and refused delivery as she didn't know what to do and was totally stressed out about the situation. As she is telling me this on the phone I get a call from the delivery driver. I answered his call to explain that he was at the right address and that my wife claimed didn't want to receive the delivery and simply panicked and lied about it being the wrong address as he was understandably totally confused. We spoke a little so I asked what the delivery note said. He said it stated it was a returned product being redelivered, I then asked if it says what the product name was, his reply was something like heathmore. Since then i've checked the website and this doesn't match so i'm assuming i've misheard. He could have said Heather or Hawksley Moor, both of which are 32mm products so would possibly make sense.


I'm expecting some samples on Monday/Tuesday so lets see what turns up. Part of me think they will send an incorrect sample of whatever they originally sent me with a Balcome vale tag, which will quickly be compared to the original sample I still have along with a piece of the sent grass sample I have.

Key points:
Sample does not match what was delivered.
Overlooked monetary value difference in products
Claimed that backing was the only green product, then conflicted statements.
Claimed they would be happy to deliver correct product on Friday although another member stated it was out of stock.
Seems as though they had no intentions of accepting return. Aided by the fact they had no Balcombe Vale stock but planned transit prior.
Later claimed it was the correct product although differences are clear for anyone to see.
Poor communication throughout (particularly *Personal information removed by Feefo*).
Customer had to chase consistently.
Still unresolved at least 12days later.
Unwilling to take responsibility although I have accepted my error of not checking and gardeners cutting.


I haven't given the 1 star (can't give 0) review as I believe there is an amicable solution to the ongoing dispute. I also believe that there has simply been a number of unfortunate errors, on both sides, which have caused complete confusion all around. All I Want is the Grass I believed I was originally ordering and not to pay twice for it. Currently they have £405 of mine and I have nothing.

I will update this review once concluded.
2

3 years ago

review by Andrew Solomon

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

We received lots of samples and made our choice, The first order came quickly as described on their website, however two of the four rolls were incorrect, the organisation of the collection was very swift, due to a weight issue we did have to wait for nearly four days. The staff were quick to act, helpful and kind. The grass is awesome and looks wonderful, we love it. Thank you
4

3 years ago

review by Mary Ealey

#delivery(4/5) #price(4/5) #quality(4/5) #customer service(4/5) #on-time(4/5)

Grass247.co.uk Review

Buy or View Artificial Grass Outdoor Carpet and Artificial Grass Accessories Free Fast Delivery on orders over 100

Grass247.co.uk Customer Service Contacts

No contact details for this company.

Sign in to write your review

You’re moments away from writing your review.

Sign in

or sign in with