Gray Line

3.3 / 5

Gray Line

3.3 Average
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3.3 / 5

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2.8

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3

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4

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4

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Grayline.ae Review

Looking for tours excursions sightseeing adventure trips fly and drive group tours hotel packages in UAE Oman Lebanon GrayLine offers attractive packages at never-before prices

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Last update: Wed, Mar 9, 2022 3:41 AM

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Grayline.ae Reviews & Complaints (30)

Pick up was 45 minutes late with no warning call. The shows presented are really weak and amateurish. The food served is good, but the lines to get to it are horrendous and no one to keep rude guests from cutting in lines. The organization at camp ground is really faulty.
Would not do it again.
1

3 years ago

review by Carlos Daniel

Pick you up from hotel which is nice but in this case you are taken to pick up point and after 1.5 hours back where I started! Easy to and efficient to contact by phone or email.
4

3 years ago

review by Mr Paul

+pick-up and drop at hotel
+very friendly driver
-not informative enough
1 stop at a mountain to look down at an oasis-
well could have been nicer to be offered some more info or dates or tea or anything local
2 stop at Nizwa Souk- all was closed-very bad time management
3 stop at Restaurant- well a bit more traditional would have been nice. Like eating on the Carpet on the floor, getting explained the food and the food culture
4 stop at castle- nice but very little info on headphones before so didn't really know what I was looking at.
5 fotostop at second castle-even less info. Should habe been a fotostop but nobody knew what we are doing there- so finally we stayed 20 min just wondering what we are looking at.
6 way back- endless drive-no stop-no information

So basically I spend one day and did get enough information or support. They idea with the headphones is nice, but the driver needs to act like a guide.
Communicate, tell fellow passengers to keep the noise down a bit in order to hear info over the headphones etc
2

3 years ago

review by B. W.

Excellent service and wonderful guide Mohamed
5

3 years ago

review by Luis Luque

le top bon rapport qualitée prix je ne regrette pas car je ne connaissait pas pourtant je viens a Dubai depuis 3 ans
5

3 years ago

review by Saida Guellati

Экскурсия продолжалась не обещанные 4 часа, а 2 часа 30 мин, слишком короткие остановки, по-полчаса были в Dubai Mall (попали в получасовой перерыв при фонтанах) и при Madinat Jumeirah. Плюсом было то ,что забирали прямо из гостиницы. Остановку Dubai Internet City Metro практически невозможно найти.
1

3 years ago

review by L. I.

Driver never turned up to collect us from the cruise terminal although they later say he did. I am not sure how he missed two adults with two rather tired and impatient children but he can't have looked very hard. He can't have been holding a sign with my name on it either like most of the other tour companies were. We were there 10 minutes prior to the given time. Also he did not bother to try and ring us and instead we got an email telling us the driver was there waiting which we read later but it was too late by then. We tried to call the company while we were waiting but were cut off. Later, we did manage to speak to the driver who claimed he looked for us between 2.15pm until 2.40pm which is a complete fabrication because the company says they will not wait more than 5 minutes. So avoid this company if you want to avoid disappointment on your vacation.
1

3 years ago

review by Mark Rose

Our guide was super friendly, she makes photos from us. She takes us to the fountain show, Burj al arab and Burj Khalifa. They picked us up on time and bring us back to the hotel.
5

3 years ago

review by Dilipena Mohanarajan

Der schlechteste Guide den wir je hatten.Hatte null Ahnung und Strotzte vor Desinteresse keinerlei Info.das Hätte ich mit 1 Stunde Vorbereitung besser gemacht.
Mit einem anderen Guide wäre es bestimmt besser gewesen.
Und für Teppich und Datteln kauf haben wir die Tour nicht gebucht
1

3 years ago

review by Q. K.

All my excursions were canceled for my time in Dubai and no one has refunded my money yet
1

3 years ago

review by Melinda Mixon

Место конечной высадки (Marina Mall) не соответствовало указанному на сайт/в билетах.
Остальное понравилось.
4

3 years ago

review by A. L.

Je reçois un horaire de prise à mon hôtel par mail, le chauffeur arrive avec 1h30 d'avance.
Plus de temps passé au pied des hôtels pour récupérer les passagers que de temps à visiter la ville.
A peine 1h30 après le départ comprenant une vingtaine de minutes d'arrêt dans les différents hotels, nous sommes déposés à la Burj Khalifa pour 40 minutes de photos et shopping et j'apprends que le tour de la ville est terminé. Où sont les 4 heures de visite guidée annoncées?
Début de la visite 20h05, à 21h40, je prenais un taxi depuis la Burj Khalifa pour rentrer à mon hôtel.
Confort du minibus déplorable et audio guide avec 90% de musique et 10% de commentaires ou l'on vous explique 3 fois l'utilisation du Narguilé et du tabac qui l'accompagne.
La pire de toutes mes sorties à DubaÏ, ça vaut réellement pas plus de 70 Dirham et encore, ce serait bien payé
1

3 years ago

review by Yves Stephan

Everything, driver informed me prior to pick up of his presence and meeting place, vehicle clean comforyable and air conditioned. Time of each visit and meeting places between each location explained clesrly to all passengers. Very good experience
5

3 years ago

review by Maria I.

Great Guide & Driver !!!!
5

3 years ago

review by Johannes Michael

Miserabler Anbieter, unpünktlich, schlechte Organisation, 10 minütiger Anteil an Safari, der Rest eine reine Werbe/Verkaufsveranstaltung, nie wieder mit Arabian Holidays!!!!!!
2

3 years ago

review by Z. C.

- Allora l’escursione di Dubai:
-alla fine sono partite dall’hotel alle 9 passate a ritirare altri clienti il tour effettivo ha iniziato + o meno alle 10:30
-tutta di corsa molto frenetica neanche il tempo per mangiare qualcosa hanno pranzato qualcosa al rientro intorno alle 17
-il dropp off è avvenuto al parcheggio di Burj el Khalifa e non in hotel
- l’audio guida era solo sul pullman non si poteva portare a terra, quindi a terra avevano solo la guida in inglese.
- il pomeriggio si è rotto il bus gli è stato cambiato e questo bus non aveva l’audio guida
- al Burj el Khalifa non hanno avuto accesso preferenziale ma hanno fatto la coda ai controlli come tutti i clienti
- la guida non aveva il microfono quindi non si potevano allontanare un secondo ( e ovviamente manco gli auricolari per i clienti)
2

3 years ago

review by Maria Viola

We have to pay for taxi to get there and back since Gray Line will not pick up us in Sharjah, even our hotel located 200m from Dubai border. All other tour operaters picked up us at our hotel
2

3 years ago

review by Satchi Subramaniam

Great guide,great driver...Everything in time....TOP
5

3 years ago

review by O. H.

Mycket prisvärd tur,
Skippa gamla Dubai och lägg in Marina Dubai.
Bra med liten grupp.
Bra guidning i hörlurar.
4

3 years ago

review by V. K.

The driver told us we was late and our email said 6:20 and we came down at 6:10. We showed him the email. Other guest had the same problem where there email either said earlier or later times. This was very frustrating. The Tour was very rushed and you only had 10 minutes for just about every location which was a waste of money.
1

3 years ago

review by Tiyania Shands

Grayline.ae Review

Looking for tours excursions sightseeing adventure trips fly and drive group tours hotel packages in UAE Oman Lebanon GrayLine offers attractive packages at never-before prices

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No contact details for this company.

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