Green Motion

I travel a lot and rent cars 3-5 times a year in Europe. I always go for the cheapest option, and know the usual tricks that budget rentals use to boost their profits: selling additional insurance, charging for pre-existing or non-existing damages, etc. So I thought I was prepared, but I did end up being overcharged when I rented a car through Green Motion at Vilnius Airport in Jan'20.

I booked my rental online through Argus Carhire and was due to pick up the car late at night. The booking voucher made it clear that there were no extra charges to be paid on pickup. However, when I arrived at the airport, the Green Motion agent insisted that there was an additional €25 "out-of-hours" charge due. I disagreed, but late at night, with all other rentals closed, had no other choice but to pay up. Running ahead of myself, I did manage to get this €25 refunded later, when I returned the car. But there were multiple other customers who have been overcharged this way. Please be aware when you rent.

In addition, on returning the car, I was also charged for a tiny windscreen chip (approx 0.5mm in diameter). It was barely visible, and until the agent pointed it out to me, I could not see it myself. I had to pay the "damages", as I was unable to prove that it did not exist when I picked the car up. I did take pictures of the entire car at the start of the rental, however the chip was too small to be visible on the pictures. Typically renters disregard dents and chips that are less than 3mm across. However, Green Motion Terms and Conditions specify that all chips (regardless of size) incur a penalty. I feel this puts customers at a disadvantage and expose them to unreasonable charges. So my advice to anyone renting with Green Motion is to take high resolution pictures of all windows, to avoid being caught up by this damages clause.

Otherwise, to give a balanced view:
* The car itself was perfectly fine, nothing special, but in line with what you'd expect when you pay €3 per day.
* International Customer Services team, who were handling my complaint after I returned home, were extremely helpful and prompt when responding to emails.

I rented car for couple days during my business in Vilnius.
Was very happy with newly car.
The car was very tidy and clean.
Next time i will choose Green Motion!!!!
Thank you guys!

And the most important thing to remember is to buy full insurance because if you leave the car after business hours and drop the keys to the box, the next day you will get a wonderful bill for the smallest blemishes that even the naked eye can see. And that bill will be in around of your deposit access 1200Euro. They will charge your credit card and you can`t prove anything. That is the reality of Greenmotion in Kaunas.

I was a regular client for many years, hence a former 5 star rating. But I was very disappointed after my last experience. I felt I was squeezed out like a lemon after I caused a very minor damage to one door, which I was even stupid enough to bring to their attention. For a few superficial bruises (hardly noticeable, to be easily polished away) on a door which had already a number of recorded damages, they charged my credit card EUR 704 (!). They were ready to make a substantial rebate only after my lawyer sent them two letters, threatening to challenge this in court. Wondering whether this is their new business model?

I have hired from Green Motion in Kaunas Airport so far 4 times this year and every time it was hassle-free experience with all terms and conditions clearly explained by an assistant.
I have been assisted by Justas Karsokas at least on a couple of occasions including the last one. I think he is a true asset to the company for his professionalism and excellent customer service. On all 4 occasions, I had to drop it off out of office hours and I never had any issues.

I rented the car from Green Motion in Latvia, Lithuania and Poland. No matter which country I rented a car it was always great experience! New cars, good prices and friendly people working there!

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