Gtech

4 / 5

Gtech

4 Great
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4 / 5

Trust Score

2.6

Reviews

5

Social

5

Featured

5

Technical

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Reviews Analysis

25

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Based on 98931 reviews

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Gtech.co.uk Review

gtech.co.uk

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Last update: Wed, Mar 9, 2022 8:30 AM

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Gtech.co.uk Reviews & Complaints (25)

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delivery 5 /5

price 3 /5

customer service 3 /5

Although extremely easy to use as the Air Ram K9 is very light compared to other big name cleaners it is extremely flimsy. When receiving the vacuum I expressed concerns to my husband about how long it would last. 7 weeks down the line the pivot neck has jammed and I am unable to use this. The design is very poor. Gtech, after a number of emails have sent me a new part and assure me this will resolve the problem. Time will tell. It is clear from numerous threads on the internet this is a common problem. They also expect the customer to take apart the vacuum and remove the battery to install the new part. Truly shoddy service given they are aware of the issue. I seriously would advise anyone to think twice about purchasing one of these. Very disappointed.
1

3 years ago

review by Helen N

I require a new on/off switch for my air ram Hoover. Do you think I’m going to pay £69 for a part you cannot supply on its own. I think you are going to lose a lot of customers when they find out about your spares procedure. I am now a very dissatisfied customer.
1

3 years ago

review by Paul Renken

Avoid the upright gtech air ram! They have a faulty on/off button which is fine if it’s in warranty as they replace it but if not after 2 years your Gtech is useless unless you spend £69 every 6 months to replace it
1

3 years ago

review by Gemma

I too have a problem with my Getch Ram ...it refuses to power up and when it does it will not power down !!!!!!! I have had it just over two years so it is now out of warranty !!!!! customer services informed me to 'put it on its side and hit the left hand side with a slipper' !!!!!! you have got to be joking!!!!! This is obviously a DESIGN fault and the company should replace the machine............
1

3 years ago

review by Joan AdamsJ

#customer service(1/5)

What hasnt gone wrong? bought the model ATF038 from argos,after nearly 12 months of poor performance,battery died gtech replaced this one and few weeks later this died, i have had several conservations with admin,and several parts replaced including brush bar,separator filter ---- then they sent a new complete new hoover,this also had the same faults the machine is now smelling of burning and some of the plastic has melted.last phone call 17/08/2020,i am awaiting call back of the company deciding what they are going to do.no call i will be writing to the ombudsman as this item is not fit for the purpose
1

3 years ago

review by maureen windle

A hedge cutter bought a few years ago and used 7 times has completely failed. 1st fault the blade stopped cutting, purchased a new one, fitted it, 1st use of this the drive shaft to the rubbish gearing sheared rendering the whole thing useless. Before I'm told I cut too big a hedge. I DID NOT. I am an engineer (ret) and know what I'm doing. At best a 3mil. drive shaft is inadequate. Never again G.Tech. AND NO MARKETING OR SALES CONTACT
1

3 years ago

review by John B

Two strimmers both hardly used have overheated and are now completely dead. Neither has used all the plastic blades that came with them. Both are out of warranty, they wish to charge over £30 for replacement parts. Do not recommend!
1

3 years ago

review by Q. K.

I have had an Air Ram for 3 years now. It has been a godsend to me .it is light in weight to carry upstairs and works well on both carpet and floor. I needed to replace the top handle a couple of weeks ago. Staff were helpful and item arrived the following day. I am now considering a lawn trimmer
5

3 years ago

review by jean skillicorn

After being pleased with the hoover for 3 years, something caught in the brush and it broke. Customer services are not interested as it is not the Company's policy to be concerned with a faulty machine after 3 years. I maintain it is an expensive item of equipment to suddenly break if a piece of string gets caught up in it. The machine should have immediately shut down and restarted after the string was removed. I am extremely disappointed with the poor after sales service and lack of concern shown y GTech.
1

3 years ago

review by Nansi Noble

#customer service(1/5)

Model SW02 cordless sweeper with wand....this product is a joke and total rubbish made in China. Handle will not stay on and it is advised that you should avoid this product at all costs. Yes, it is true I was told I could return but this would cost me 20 per cent of the cost of the thing so best to just donate to some charity who could perhaps "do something better with handle" in order for it to remain in place than the designers of this thing have. Should never have been produced as non-usable in original design/condition.
1

3 years ago

review by Ellen Pitt

Vacuum cleaner just lacking in performance. Biggest gripe is with hedge trimmer ,which ,after only slight use, would not cut . Total waste of money. I would not purchase any of this Chinese junk ever again. Look elsewhere.
1

3 years ago

review by Vacuum

Bought Gtech Pro a few weeks ago today it fell to the floor which caused the top to come unclipped when to tried to put it back we notice the the small hold the screw go’s into is made of plastic and three out of four had broken off poorly made it cost me £48 for the part not covered under guarantee really disappointed with the service why give a guarantee won’t buy Gtech again shoddy made But you live and learn
2

3 years ago

review by Lorraine Clements

I had a big problem with my G tech and phoned the customer service on Friday and the lovely girl ? was so helpful and ensured I had a replacement part which came next day. We still could not get it to work again so I phoned again and another lovely girl once again was so helpful and agreed to send me another part so hopefully it will come tomorrow and my husband can put it together for me. I have been so pleased with it due to only being able to use one hand.
5

3 years ago

review by G. M.

#customer service(5/5)

I ordered my new hoover on saturday night. Within minutes i received an email to say it would be with me next day which was a sunday. On sunday morning i got a text to say it would be delivered between a certain time and yes it was. Service was top class and we love the new hoover. Light and powerful much better then my old dyson. Will recommended to all
5

3 years ago

review by Mr Robbie

Just bought the hylite this is my third different product of gtech.in all cases quick delivery great item and best of all put together in 5 mins and my other items still working well after several years recommend
5

3 years ago

review by Dave Hodson

#delivery(5/5)

First g.ram still going after 7 years. Pleased with new one - delivery next day good - staff 1st class, helpful, courteous and overall a good deal.
5

3 years ago

review by Eileen Watkin

#delivery(5/5)

We have purchased a Lawnmower, two 'Hoovers' with a Handset, an 'Edge Trimmer' and we are about to buy a long handled garden 'Hedge Trimmer'. Each and every product have surpassed our expectations. We have not found anything on the present market to match the aforementioned excellent products.
5

3 years ago

review by Helen Amp

I have a GTech lawnmower I’ve owned for about 2 years. It’s good when grass is shortish and dry but it seems their designers refuse to believe it rains in the uk! The grass refuses to enter the collection box, clogs the underside and eventually falls back in clumps onto the lawn ?. Don’t even bother to try on shortest cut when grass is wet as the blade will clog and stall. ?. Poor.
2

3 years ago

review by Brian W.

Avoid this item 2 months after purchase had to have a replacement part as was unable to release handle to lower the chassis. Then the left wheel fell off managed to get a replacement as still under warranty. 2 months later wheel fell off again, this is obviously a design fault as it is the left wheel each time and the on/off switch is on the left and the mechanism to release the handle. Very disappointed with this product it is not robust enough and seems cheap and tacky
1

3 years ago

review by Deleted User

hedge trimmer stopped working just 18 days out of warranty. The machine had been used very little.Offered a new motor at a discounted price. I refused as I feel I am wasting my money .
2

3 years ago

review by J. H.

#price(3/5)

Gtech.co.uk Review

gtech.co.uk

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