gusto

It was not clear from the website that the order [a one off attempt on my behalf for a holiday destination order] was weekly. I immediately cancelled the order. I was told my orders are 'on pause' .. I then saw that my account had been debited for the cancelled order that I told them about.
The money was taken was my account for non-receipt of goods! This is highly out of order. I am now demanding a full refund. Companies cannot take money for goods not received at least not reputable ones. Furious. I do not recommend this company or the poor response rate of customer services - especially if they owe you money. Take note.

Hi guys just a warning do not use gusto , loyal customer for 6 months , didn’t turn up with my order , tried to accuse me of lying and not answering the door , the quality is poor , recipe cards missing , food missing , veg mouldy , have me an opportunity to go with HELLO FRESH , hello fresh much better , food service is excellent , please don’t use gusto you will be very disappointed and feel ripped off

First of all they delivered my box (or should I say they threw my box) to my chosen delivery spot (as I was out) however it was my understanding that the box would not be left outside my house if it was raining (which it was... all day!) and that it would be left with a Neighboor. This was not the case, my box was left outside and was soaked through by the time I got home, the recipe cards were all wet and as it had been chucked over the gate; all of the liquids (sesame oil etc.) had broken and spilled all over the box contents. I got in touch with gusto about this and they offered me a free box as recompense which I accepted. I did not really want to use them again after that but thought I should give them a second chance. I went on the app today to find out that I was having a box delivered on Monday (which I didn't order and did not know was coming) I am not here so I rang gusto to get it cancelled, I was told that they had sent me numerous emails about my scheduled box (which I hadn't received, but they told me that the emails showed as read on their system and pretty much called me a liar) and that it couldn't be cancelled. I said I was away and that the box would literally sit there for a week outside and might attract animals! They literally offered me no help, not even to TRY to contact the delivery company to get it cancelled, so, so unhelpful...I will now have to take this up with the delivery company myself to get it cancelled. I Have now completely Unsubscribed from gusto and will never use them again or recommend them to anyone.

I’ve had someone knock 3 times now. really annoying when I’m trying to look after my baby or put him down for a nap and the same person knocks. Not interested - please get the message.

Their door to door sales people knocked on my door at 7:30 in the evening waking up my 1 year old daughter I had just gotten off to sleep. It should be illegal to knock on peoples doors to try and sell things at this time. I will never buy anything from this company. Disgusting!

A REP KNOCK IN my door at 20:15 this evening, I polite declined his offer due cultivate my own vegetables and get my meat from my butcher, (supporting the community shop), again he still not listen , again i explained I'm not interested.
The Rep was quite rude asking , why is that? A few times, They Shouldn't not knock at the door this late when we try to relax from a hard day of working

A rep knocked at my mother in laws house and he refused to leave, when my husband asked him to stop hassling his mum the rep started arguing and acting like he was daring my husband to start something. So unprofessional and out of order

We found that this business has an active Facebook page with 171978 followers. From our experience this can indicate that the business is trustworthy and popular among people. We have discovered that this business has SSL (secure sockets layer), which means that this business handles your data, such as personal information or credit card details, with secure connection. We found that the domain for this business is older than two years which could be an indication that this is a trustworthy business with an established customer base and experience in their field.