Harvey Norman Photos

Ordered my photos online at night and had a call the next morning to say they were ready for pick-up. Beautiful large glossy print's for an art project. So easy to order online instead of going in store. Thanks for great service! Deb

Our exercise class leader did a 2020 calendar with photos of her exercise class by birthday month, it was a great success, the calendars are good quality and the monthly class pictures are great. HN put a special on the calendars before Christmas which was a good present for us too.

I order a photo book on Sunday night. When i went to pay for it, the turnaround time stated 3hrs - 10 days. (thats quite an usually large time range). I thought 10 days would be a worst case scenario. I paid for the book online and called the store (Maribyrnong) first think the next morning where I would be picking it up. When I asked how long it would take they said 14 days. That is way outside the time range stated. I immediately asked to cancel the order. They said they could not do it and I need to email through the request via the website. I sent the request at 9.50 am to cancel the order. I then went ahead and purchased a photo book elsewhere (which i picked up next dat). I got a response around 6 hrs later from HV later saying the order had already been sent to the printer and they could not cancel the order. I’m amazed at how fast HV are to process the order, yet the fulfilment would take 14 days?? I have asked HV for a refund of the payment as 14 days is outside the terms of the agreement which was up to 10days. HV refused the refund and overall have been most unhelpful. I’m very disappointed with the service and will definitely never need use again or recommend to anyone.

Ordered next day prints and here I sit almost a week later and no updates. I've been on hold for 30 minutes and no response for an email sent yesterday. I'm really not impressed and I don't think I'll order again.

Purchased a Photobook online and once getting it home and looking through it noticed that one image had a 3cm dark line through the image. Have been emailing for the past couple of weeks with the response of, I have sent it to the IT team and someone will get back to you. Still no responses after multiple emails and now just being ignored.

We have discovered that this business has SSL (secure sockets layer), which means that this business handles your data, such as personal information or credit card details, with secure connection. We discovered that the domain for this business is relitevely new, which means that it could be a start-up business that does not yet have a huge amount of customers.