harveysfurniture.co.uk

4.1 / 5

harveysfurniture.co.uk

4.1 Great
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4.1 / 5

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Harveysfurniture.co.uk Review

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Last update: Tue, Sep 7, 2021 1:54 AM

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Harveysfurniture.co.uk Reviews & Complaints (41)

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delivery 2.5 /5

price 3 /5

quality 3 /5

refund 1 /5

customer service 2.5 /5

Simply the worse customer service, delivery promised not met, not accommodating, unable to deal with any inquiries, compensation doesn’t even meet 50% of expenses, only good is the sales people in store promising the world, once you pay you are screwed! Do not waste money on those guys
3

1 year ago

review by Deleted User

#delivery(3/5) #customer service(3/5)

Cancelled order 3 weeks ago yet manager kept stating I didn’t yet she doesn’t work at Hq she also insulted me by calling me love on numerous occasions yet she knew my name too £500 for the canceling total rip off and regional manager won’t contact me don’t but from Harvey’s
3

1 year ago

review by Debbie Quinn

we ordered our sofa in January told it would be delivered in April. we knew it would be delayed but we thought it was made in Italy when I wrote to customer services to ask exactly where it was MADE they lied and said the middle east, So it seems that they are all made in China. As they have lied I will be trying to get the money back cancelling the insurance and refusing delivery - we have legal rights- I will never trust Harveys again they have the cheek to boast on the website that they have their furniture made in Britain.. very unhappy and disgusted with their duplicity
3

1 year ago

review by Shalsr J.

#delivery(3/5) #customer service(3/5)

Deliver turnt up said he can’t get down the road, said they were going to get a smaller van for the store 10 minutes away. Never turnt up ! Customer service said they took it back the store and left it there? The store said they haven’t got it? Customer manager said no manager will take the call?? Now I have been left with no sofa. Quick enough to harass us for payment and now we have no answers to where our store is and when we will get it ! Don’t ever buy a sofa from this company
3

1 year ago

review by Stephanie Lackford

#customer service(3/5)

Ordered sofas in January and was told 12 weeks to delivery. Received a letter today to say that there is a delay. Because of Chinese New year being extended . No mention of sofa being made in china. I wouldn't have purchased it. Probably delayed because of the virus. I honestly thought they were made in this country. Do not want anything from China. Not happy.
3

1 year ago

review by Julie Rose

#delivery(3/5)

Bought a leather sofa with electric reclining withing a few months the sofa base cushion started to sink, I can feel the metal frame underneath while sitting and I weigh 13.5 stone, I got on to Harvey’s customer service after a marathon white on the phone with around about 40 minutes they arranged to send a contract around I think they’re from HomeServe the guy completely made excuses for this poorly made up of that leather sofa let’s sing teen when you sit on it and you can fit all the metalwork they sent me a letter saying the sofa was okay if I wanted a second opinion I left to pay for it, What is really annoying I’m still making the monthly payments for a sofa that is a wreck that doesn’t suit the purpose that it is supposed ie sitting comfortably on avoid Harveys like the plague I’m thinking of going to fair trading to try and do something about Harvey’s
3

1 year ago

review by Paul O.

#customer service(3/5)

Don’t order your suite from any Harvey’s shop, ordered ours on 1st jan 2020, told 14 weeks, would be delivered 1st week in April?got a letter this morning, seems our suite hs been delayed in the Far East, due to Chinese government extending the new year holiday, now expect suite to be delivered in in June 2 months more than originally quoted. By the way never informed that suits made in China? Otherwise we would never have bought the suit, seen most of the reviews not surprised that the quality is so bad, was told the suit was made to British craftsmanship, not Chinese. Think the customer service is diabolical and not yet had any sympathy, accept that it’s not there fault the Chinese put another weeks exstention on to the new year holiday , and somehow this equates to a two month delay, let’s hope the quality is better than the ones in these reviews . Will never buy from Harvey’s again that’s for sure. Disgruntled customer
3

1 year ago

review by David Ryan

#quality(3/5) #customer service(3/5)

Ordered a space-saving 2 tables in 1. However when parcel arrived just 1 table for the same price! Tried ringing customer services over two days, no reply & large phone bill!!! When I then choose another telephone option, just to find out why I couldn’t get to speak to the right department, was informed even though phone lines open @ 9, that department does not answer calls til after 11am, due to answering emails!!! Have no idea how any customers email them, as no email address on website!!!! Have never experienced such poor customer service & have seriously been Mis-sold this product!
3

1 year ago

review by Deleted User

#price(3/5) #customer service(3/5)

Ordered sofa on 12/10/2019...Told delivery would be dec, January, Feb and now March(which again they changed twice for march) Sort your yourselves out Harvey's. We haven't paid thousands of pounds for you to be messing us around. Delivered 11/03/2020 Took them 5 MONTHS TO MAKE AND DELIVER and the colour we chose was "In stock item' which meant delivery turnaround would be 8-10 weeks. The sofa itself is beautiful and I did have an eye on another sofa for my other lounge and a dining table. Unfortunately we will NOT BE BUYING FROM HARVEYS AGAIN after they messed us around
3

1 year ago

review by Sam F.

#delivery(3/5)

Ordered a sofa from the Huddersfield store on 5th July. Before ordering the sofa we found out the lead times and was advised some of the items of display were "stock items" meaning they had shorter lead times for delivery. We chose a sofa and checked it was in stock as we had a strict time frame on when we needed it by. We told the salesman in store this and asked him to double check the time frame given. Once a delivery date of 12th July was agreed we took out a finance agreement on the sofa and went ahead with the order. On the 10th July I received a text message stating it would be delivered on 12th July between 7am and 1pm. However, on the 11th July my partner received a voicemail stating the item wasn't in stock therefore wouldn't be delivered as agreed. I tried to call customer services but on 10 occasions through the day but was cut off before been able to speak to someone. Eventually I managed to speak to Emily in customer services on the 11th call after 45 mins on hold. When I explained the trouble I had in trying to contact the company she explained there was a fire drill so all calls were cancelled. I was frustrated by this so asked why this wasn't made clear on an automated message or displayed on the website and she simply states "well your not the only one who couldnt call we cancelled all calls and needed to do the training". The call then went from bad to worse! I asked why the sofa wasn't going to be delivered and she stated its not in stock so I asked for an update on when it would be but she stated she couldn't give one as they need to wait for it to come in. Frustrated with this I asked to speak to a manager but she refused to allow me to. She simply told me to wait to receive a call but refused to give a time frame and put the phone down. I read the reviews and thought an order of one sofa that was supposedly in stock couldn't go wrong.....How wrong I was...They are a disgraceful company and the many reviews showing very similar problems show this isn't an isolated case!
3

1 year ago

review by James E.

#delivery(3/5) #customer service(3/5)

very bad customers service , don't buy from Harvey's, I got L shape sofa out of size ,different dimensions then what they offer and they say with manufacturer tolerance.
3

1 year ago

review by Mr Albassam

I cannot praise Harveys Wakefield enough for the great service we have received from them, particular mention must go to Yvonne for her excellent help. Would recommend anyone to shop here.
5

1 year ago

review by Avril Edge

Appalling- told 7 weeks delivery for table and chairs- when the seven weeks lapsed I called and asked for the delivery date, I was told it was another 9 weeks. We contacted customer services to cancel the order and they wanted to charge us 20% even when it was there Fault. Eventually got our money back but Avoid Waterlooville store, Ian at the store didn’t even apologise. Wasted so much of our time -Never again
3

1 year ago

review by Avoid Waterlooville

#delivery(3/5) #customer service(3/5)

Best hounslow High Street furniture store and amazing deals in there I got a king size bed with mattress for £1000 it’s was £2500 they was doing a clearance of stock and we got a big deal from them
5

1 year ago

review by Mrjmgm69 S.

Harveys furniture is a load of rubbish and would never buy from them again i have had trouble for over a year and they think its there right to keep your money if you are not happy i got my own independant survey done and found i had rotten wood in one of the chairs so they dont deserve anybodys money. no stars
3

1 year ago

review by J.m X.

Late, unreliable, rude, incompitent; we've spent more than 20 hours on the phone. It's hard to know where to begin. They cancelled the first two delivery dates, on the day of delivery, without any explanation, leaving us having booked a day at home to no purpose. At which point we discovered no one knew where our sofa was, although we were told, without irony, that it was not lost. We ended up having to chase this with their courier DHL, their customer service department and the store we'd purchased from. No one could tell us where our order was, or even if it had been manufactured; we were even told once that it couldn't have been made because it had a 14 week lead time (it had a five week lead time). No two stories were ever the same. We've spent more than 20 hours on the phone trying to sort this out. Their customer service department regularly asked my wife "are you sure we shouldn't be speaking to your husband?" She was authorised to deal with the order, and they had only ever dealt with her at that point. It felt like the 1950s. We would wait for as long as 30 minutes to speak to an operative, and promises to call back were usually unfulfilled. If a call back was missed, there is no option but to queue to speak to an operative again and request another call back, because it's "policy" not to transfer a call. We were often told these call backs take 48 hours, even if we were returning a call we'd just missed. I was told that it was our fault for missing the call, as my working day had no other demands on it; although it seemed lost on them that it takes them at least 5 minutes to answer the phone. They've spoiled so many days recently, including a 45 minute call in the middle of Bank Holiday which went nowhere; and they've made us use up all of our goodwill with our employers chasing these problems. Possibly most distressing is that we had to deal with DHL ourselves. We didn't choose them as our courier, or even know that they would be; yet Harveys seemed to abdicate responsibility for dealing with DHL, and any progress that was made seemed to come from our direct intervention. On the final day of delivery, weeks late, DHL managed to mess up the scheduling, but our contacts at both DHL and Harveys would not take our calls, or respond to messages or emails, although they'd promised they would be there to help if this happened. When we finally did get the furniture it was lovely; really everything we were looking for. Glorious, really. But we would never deal with Harveys again. They started by offering an embarrassing level of compensation. We've had to chase that, with continuingly terrible customer service, long waits and failed call backs to get an offer which we would have accepted on day one, but feels completely inadequate now. I'd just like someone to genuinely acknowledge how awful it's been, the fear of losing the money they insisted we pay in full before delivery, the hours of frustration, and be genuinely sorry. We continue the struggle; but it's not easy because they don't "escalate complaints". The front staff are not empowered to help, but they won't pass you on to anyone who can.
3

1 year ago

review by Fox Turner

#delivery(3/5) #customer service(3/5)

0 out of 10,,, order 2.5k settee on understanding it would fit thro doors , took measurements and was promised it would be NO problem , even supervisor said the delivery men were experts and would takes doors off if required, waited nearly 3 months for delivery and due to my wife's mother being ill I had day off work ... woke at 634am to be told delivery would be 9-11am . On arrival I said are you taking doors off .....NO was answer , we don't do that........ I am no joiner but I had to try take bi folding doors off as they stood watching complaining they only get so long for delivery.... a furniture is fantastic ,,,, the sales people are down right liars . If my wife had been here not me we would not have been able to take delivery having waited and paid £2500 .... Disgusted doesn't cover what we both think ...... Never ever dealing with Harvey's again . After care is non exsitant .... Disgusted from stockport
3

1 year ago

review by Deleted User

#delivery(3/5)

ordered 2 sofas back in December and have been trying to get them delivered for months with out success, and now today have been told they are not letting me have them as ive taken to long, even though i gave lots of possible dates. i have decorated my room around these sofas and i am fuming, will never use HARVEYS again
3

1 year ago

review by Paula Broom

Very poor customer service, first of all it took 5 months to deliver after payment, then it was nothing like that I saw in the store and paid for. After making the complaint regarding the quality of the sofa, it was inspected twice and took photos but nothing was done, didn't hear back anything from them. From my experience, I will never buy anything from Harvey's again. I just have to accept this bad quality sofa until my next purchase.
3

1 year ago

review by Deleted User

#quality(3/5) #customer service(3/5)

Purchased two leather sofa's March last year. Have had to had the springs replaced twice. Also headrest had discolouration, the person who came to repair the furniture advised that this was due to natural oils that occur in some peoples skin. Harveys refusing to repair, replace as over a year old. Absolutely disgraceful.
3

1 year ago

review by Juliet F.

Harveysfurniture.co.uk Review

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