4.1 / 5
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3.4
Reviews
5
Social
5
Featured
4
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NON VALIDATED REVIEWS
Usually stable businesses have more than 5 authority websites mentions, this one has 16 authority websites mentions and 0 mentions in other websites
Based on 302 reviews
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Healthpartners.com.au Review
Health Partners Health Insurance for Singles Couples Families and Seniors 100 owned by members Click here to compare covers or call 1300 113 113
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Last update: Wed, Mar 9, 2022 2:10 AM
The wholesale price of 1.6 ground lenses is around $80 pair.
The wholesale of the frame is around $55 at the very most.
Lenses are made by a contractor.
Why then is a non profit organisation charging me $560
$435 profilt
If I had their extras cover I would still pay $230 excess.
They claim its a service to members. Rubbish.
Its corporate spin.
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
Few months ago I visited HP optical first time because my sight went down
They check my eyes and the optometrist said you have to get to use to were the spectacles
Then they show me the expensive frame and lenses. Out of pocket more then few hundreds. Then for few months I was not happy, I was cleaning my glasses few times a day. Then I went back check my sights and they told me I have a catoract. Why they not send me to a eye specialist after first visit they said then that I have a cataract?
Now I have done one eye second next week, but I lost in few months more then 1k because they suc me in.
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
The first frustration occurred when I requested my dental records to be sent to my new dentist, and along with my own records, they issued another Health Partners member's dental scan. My new dentist flatly responded 'these are not your scans' and noted a different membership number. It's very disconcerting to think my scans could similarly be printed and sent to another member/dentist - very sloppy.
At the same time, I had moved between states and missed mail for Health Partners, my cover lapsed and on calling to reinstate it, the contact centre rep was exceptionally rude and did not offer to reinstate but forced me to amend my cover, even though I was on the highest Gold extras equivalent.
This was not the logical solution, customer service oriented solution and paid no respect to my membership longevity, nor made any effort to maintain membership.
Exceptionally frustrated I wrote directly to Dianne Davies the listed Manager Innovation & Service Quality, explaining the situation and my request. The response I received was so poor that even my name was misspelled.
Avoid this fund; you will only be treated as a number and customer service is non-existant. Any complaints made do not find solutions but are treated with disdain and the distance of an outsider.
When in SA, the is a network of partner providers, although limited compared to other funds
Tremendously poor customer service.
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
Clearly they have their priorities wrong: treat existing customers who don't make any claims, like dirt but try and entice new customers by spending money on advertising that they should be spending of f'ing ambulances.
No doubt trying to recoup the lost members from their ambulance downgrade mistake (one insurer I spoke to said they had taken many enquiries from Health Partners members looking to move because of the ambulance nonsense).
The one time I needed to speak to someone, the person spoke like a computer; refused to answer many of my questions and refused to put me through to a manager. I can well imagine how it would be with them if you needed to make a claim: and that was something I decided I never wanted to have to go through with them.
All in all these people may be not for profit but in every respect that I have experienced, they behave as if they were the least caring, greedy, unhelpful commercial insurer you could imagine. I have now moved to another fund.
My advice: stay away from Health Partners, there are better funds out there.
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
I would say "Perfect".
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
I have been a member since 1974, so that should tell you something.
The Optical services are excellent, I use the Modbury (SA) Offices, they provide all services including the most up-to-date diagnostic tools. I was diagnosed with Cataracts ten years ago and within a couple of months had been to a Specialist and had them operated on. The cost was minimal after benefits. Now, because of my age I see an optician once a year and they take care of the plan. I can't complain about the cost and selection of frames and lens, they have a huge range to choose from and the "gap-free" ones are as good as most others. The staff are very friendly and helpful. I can't say anything is wrong, because I'm completely satisfied.
Although I hate visiting dentists, I do go to their clinic at Modbury (SA) and except for the odd occasion the treatment is quite comfortable and, even when there's a hint of discomfort, the Dentist and her assistant do everything to remove the discomfort. Mine gives me advice when it's needed. After benefits the charges are minimal. The support staff arrange appointments and give appropriate reminders. I can't fault them.
Their Pharmacy services offer benefits on none PBS prescriptions, which we take advantage of for specific medicines. The pharmacies, take part in a scheme where they offer 20% discount off all but prescriptions, This is applied even if an item is discounted, unless stated in-store. One Pharmacy didn't comply, so we stopped using that particular one. There are quite a selection of Partners to choose from, so we were not disadvantaged.
The only Partner that we simply don't use any longer was a Physiotherapist who hurt both me and my wife with his treatment. However, the wide choice of Partners didn't leave us disadvantaged. I have used a Chiropractor for many years and he gives me excellent service, which is partly covered by Health Partners.I also regularly use a Podiatrist who is excellent, whose fees are reduced by the Health Partners benefits.
My Hospital treatment and room charges are fully covered and here in SA there are perks such as News papers and TV included within the benefits.
Some very expensive home treatment or monitoring devices are covered, some fully, because the benefits are very generous, for example I required a Machine to manage a certain Health problem, which was costed at $1,200. Health Partners benefit pay $1,000, so I bartered and the supplier gave me a discount of $200, so it cost me nothing, During my 34 years I've purchased several health devices and I can't remember them ever costing me any more than my contributions.
We took out the highest and most comprehensive plan available in 1984 and some years we save hundreds over our contributions and other years, they win. Up to now we're probably a few dollars down over the 34 years, but now we are older we tend to be slowly gaining. I can't think of anything any other Health Fund could offer me to make me change over to another, apart from some minor glitches explained above, which have not been the fault of Health Partners, we are completely satisfied.
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
Senior Dispute & Resolution Officer. Absolutely terrible! Strongly discourage you from joining this fund. Worst customer service ever! This lady really doesn't care about trying to make members happy
Supposed to be "not for profit health fund that is there for members" it's exactly the opposite
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
As far as i am aware no tooth imprint was taken for a cap or crown,and was taken back when i was told "thats it no more work to be done". Taking their word,as they are the dentists, so i trusted them.
Approx 8-12 months later it broke, leaving me to see an independant proffessional.
Taking the bottom half of tooth away, as couldn't get in to see h p,
Now am left with a gappy smile that ls very obvious,. No compensation has been offered after reading the policy,that guaranted their work!!
Well guess what. No they don't!!!!
Thanks health partners for emails back and forth from the head of the dental professional emploiyed there! For offering me zop,zero zilch!!
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
Value - Great
Have had over $5000 of dental work done for under $1000
Customer service is also great
Overall happy with my private cover with Health partners
#delivery(4/5) #price(4/5) #quality(4/5) #customer service(4/5) #on-time(4/5)
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
I have Top Extras & Natural Therapy, however they have decided to combine Chiropractor visits with Exercise Physiology. Therefore visits are limited to half for each, not that $20 rebate is sufficient for each visit.
I had checked if you orthotics would be claimable, yes, then denied.
Totally fed up with this fund.
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
Usually stable businesses have more than 5 authority websites mentions, this one has 16 authority websites mentions and 0 mentions in other websites
Healthpartners.com.au Review
Health Partners Health Insurance for Singles Couples Families and Seniors 100 owned by members Click here to compare covers or call 1300 113 113
Healthpartners.com.au Customer Service Contacts
No contact details for this company.
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3 years ago
review by Trudy J.
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)