Healthy Living Direct

2.9 / 5

Healthy Living Direct

healthylivingdirect.com
24 Reviews
2.9 Poor
The main metric, showing how trustworthy is the business. Calculated using proprietary rating algorithm based on the AI, analyzing 25 different parameters.

2.9 / 5

Trust Score

1.5

Reviews

2

Social

5

Featured

4.5

Technical

Is healthylivingdirect.com legit?

  • Many trusted websites are linking to this site
  • The SSL certificate is valid
  • This website has existed for more than 3 years
  • Linkedin account found with large audience
  • We found several negative reviews about this site
  • Facebook account found but audience is small
  • Instagram account not found
  • Business not mentioned on Wikipedia
  • Pinterest account not found
  • Twitter account not found
  • Youtube account not found
We check all genuine customer reviews and show the number of approved and rejected reviews. All fake or false reviews are excluded from the Reviews Score.

Reviews Analysis

24

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0

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Based on 137 reviews

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2.9

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Last update: Wed, Mar 9, 2022 3:03 AM

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Healthylivingdirect.com Reviews & Complaints (24)

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delivery 3 /5

price

quality 3 /5

customer service 3.3 /5

on-time

I ordered a few items on the 30th March, it is now the 31st of May and they still haven't arrived. I have phoned them three times and on the last two occasions been told its been cleared for picking and I should receive them within five to seven days, so that will be nine weeks since I put the order in. I would like customers to be warned of this company and the personnel in customers services.
1

3 years ago

review by Robert Morton

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I ordered products three weeks ago just received them today ! They are going back.
Beware of such dreadful service. Never again!
1

3 years ago

review by Sue Graham

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

My 83 yr old mum saw a hair net in the People's Friend magazine & wanted me to order a couple for her. I saw the reviews for Healthy Living Direct & to be honest was a bit wary of ordering from them. I thought I'd pay by Paypal, so if anything went wrong I'd at least get my money back. Well, ordering was simple, 2 days later my mum's hair nets arrived & she's very pleased with them! Excellent all round & I won't hesitate to order again. They now have a Facebook page too so I think they are committed to getting customer service right.
5

3 years ago

review by Tanya J

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I had waited almost a month for my order and my patience waned so I rang customer services and was told that because one item on my order was not in stock HLD were withholding dispatch until the following month (NOV).
I was gob smacked to say the least, so I said your performance has not improved since the last time I used your services a couple of years ago. I am ordering these items from you against my better judgement in view of my previous order with yourselves. I hoped you had upped your game. My friend asked me to use you as she was in urgent need, but you have let me down again. Cancel the item that is causing the hold up and send the remainder of my order please. Customer service agreed to this and said they were making a refund for the item they were unable to send and refunding the cost to PayPal. The delivery would take a further seven days! I did get delivery yesterday - a month after ordering but no refund to PayPal account. I have just 'phoned HLD and was told we are having a little difficulty with PayPal at the moment so you should receive it in a couple of days ! I will NEVER shop with this company again.
1

3 years ago

review by Julia Brown

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Never again used once before ok this time 2items look like you would find in a bric a brac stall 3other items not good standard . Do not use .
Do not use
1

3 years ago

review by Gillian Margaret Kirk

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Very poor, ordered in September good not arrived till a month later, I rang after 2 weeks said an item was not in stock, I asked dispatched what is, waited again rang again got same answer. Finally arrived a month after damaged goods. Sent email with picture I won't wait for answer. Do not use this company, no customer service at call
1

3 years ago

review by Townsend12

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I ordered on line a pair of shoes, on their web site it says "speedy delivery" that was a month ago now still not had a delivery. Wrote e mail to this company and they can't even find my order, although they have taken the money from my Visa card three weeks ago.

In one of my e mails they told me to go to my bank for some reason, I suppose to see if the cheque has been cashed I think you would see that on a bank statement wouldn't you?

I see there are reviews on this company and the same thing has happened to other customers. I will not stop at nothing to get my money back even if it means going to the small claims court.

If anyone else is still having problems with this company perhaps we could all get together and do something about it.
2

3 years ago

review by Marion Bailey

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I ordered a clip on magnifying set for my elderly mother along with 2 bird feeders and 3 bags of feed. Order placed 15.10.18 and received on 22.10.18. 1 bag of bird feed short, and despite the advertisement advising free delivery (normally £4.99) I was charged for delivery. As I write this having spoken to their "Customer services", I am advised "thanks" by email for my further order? (the missing bird feed), but no chance of getting the free delivery as I apparently did not use their "Media Code". I advised their CS that I would post this and hence I will never deal with this Mickey Mouse company again. Whether I get the missed bird feed will only be seen if it comes (obviously now with free delivery).
1

3 years ago

review by Kevin Swarze

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

This company should not be allowed to trade I placed 1 order with them some time ago which arrived damaged due to being poorly packaged and my order contained lots of junk mail ,catalogues etc which I did not want nor opt in to receive.Months later I am still being bombarded with marketing mail packages by post of at least 4 a week.I emailed them and told them ages ago to stop sending me this marketing junk mail and that I never opted in to receive any postal or other marketing mail from them.They just put my details on their data base without my knowledge or permission I have reported them to the ICO and am very disturbed at the copious amounts of marketing mail they are still sending me and harassing me. They are pests basically and their marketing mail includes scam free cash prize draws offers urging me to respond without delay etc which I don't.I am very concerned that vulnerable people will and do respond to their scam offers of free cash prizes etc and am again contacting the ICO about them and would ask other people who are being harassed like this by them to also report them to the ICO (Information Commissioners Office ).
1

3 years ago

review by Mandy

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I ordered from them on 3 September. It is now 21 September and nothing received. I can't be bothered to phone them. I shall be very surprised if I ever receive anything.
1

3 years ago

review by Edwards

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I can't rate this service as I am still awaiting delivery of an order placed 4 weeks ago. My cheque was cashed 2 weeks ago. If they have run out of the free gift of a carriage clock they can leave that out as I don't want it anyway and would donate it to a charity shop.
2

3 years ago

review by Susan Thorne

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Ordered half a dozen xmas presents on Dec 12th and on dec 18th after asking where they are got the reply Your order has not been sent as an item is not in stock and we do not know when it will be back in stock. so i have no Christmas presents, they have my money. why could they not just send all items and refund the out of stock item. The customer service number is 13p a min plus connection charge. I now have to rebuy Christmas presents and find the cash to buy them with. Could they be Rogue Traders. They are based in Driffield and do have other names such as Bits & Pieces and Kingstown associates plus others
DO NOT ORDER FROM THIS FIRM, be very aware
1

3 years ago

review by Martin Pease

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I ordered from this company for the first time recently, I wasn’t happy with the item I ordered so enquired about returning it, not much help at all as was told to return it by Royal Mail at my own expense, then it would be refunded into my account. Well I got the refund but not the full amount paid so I phoned them up,not a good customer service manner by the advisor,very blunt & said they hadn’t refunded the postage of £4.99 so as it was my first order they would send me a cheque as though they were doing me a big favour. I would most definitely never use this company again & would seriously advise nobody else to use them either,I wouldn’t recommend them.
1

3 years ago

review by Mrs.R.Hovell

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I placed an order on the 1st February. I called a week ago and was told that one item was out of stock hence the delay, I was assured it was being picked and would be delivered yesterday. I called again this morning and was told a different item was out of stock and it is being picked and will be sent out today.
I called again this afternoon and was told it will arrive between 10 and 14 days! This is absolutely ridiculous and the CS team seem to use the same excuse but pick different items that are supposedly out of stock as a standard response.
I would like a refund as soon as possible as I have since looked at the feedback which is absolutely appalling about Healthy Living Direct, something I should have done prior to ordering. I have emailed the CEO and am awaiting a response.

Update. Just had a call from the CEO assistant and guess what? the items are now in stock since this morning and are sending them via courier and a small refund!

Update No.2
Received all products this morning via special delivery! I will never order from them again, however my email to the CEO got results! I suggest all who have issues to email the CEO as it worked for me, good luck all but never use this company again !!!!
1

3 years ago

review by Jeanette

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I placed an order on 29 January 2018 and Healthy Living took my money straight away. As I had not received my goods I telephoned them on 8/2 only to be told they would not ship any of my order until all items were in stock, which one item would be 26/2 and another 15/3. I told them to cancel the whole order and issue a refund back to Paypal, I was told on the phone that this had been done, and my order cancelled. Several days later this had still not been done and I had to ask Paypal to recover the funds for me, which they have now done.
1

3 years ago

review by Michael Nolan (wolf2011michael)

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Absolutely disgusting just ordered 2 pairs of insoles for my bad feet an what a shock I got when they arrived, just two bits of cheap plastic no use at all there is no padding as the advert claimed both pairs gone straight in the bin nothing but rubbish I cannot believe this company are allowed to get away with the shoddy goods they are selling...they will take your money an give you junk.......AVOID AVOID AVOID!!!!.
2

3 years ago

review by MISS JULIE STANLEY

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Weeks and weeks ago (so long ago I can’t remember when) I sent an order for a safety bath mat. I have received nothing, I have phoned at great cost being held on for ages and then disconnected. I emailed and no response. I then wrote a letter you guessed it no response. Trading standards should close this business down. DO NOT ORDER ,
2

3 years ago

review by Jean Whiting

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

A few years ago i ordered three items from this company and paid by postal order. The goods never ever arrived but they had the money. I wrote several times concerning my order but heard nothing back. Had to end up putting this down to horrible and expensive experience, but it's a nightmare company best avoided.
2

3 years ago

review by RUTH KEMP

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Do not use extremely bad company ordered items 12/04/17 still no items and it's now 12/05/17 phoned the company to be told by a receptionist who needed customer service training you get your items in 10 days shocking company avoid as all cost
Ros Fulton
1

3 years ago

review by Rosalyn Fulton

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I ordered a few items from this company around the £49.00 mark,they contacted me through e-mail to tell me one of the items were not in stock, stupid me decided to wait till that item was in stock, how i wish that i looked on here, yes you guessed it i am still awaiting for my order to arrive, I have sent them numerous e-mails and they have not responded, so i have had to go through paypal to get my money back maybe that will spark them into to taking action but what i read on here thats very doubtful, I maybe disabled Healthy living direct but i am not stupid, I will either get my order or money back and i will never forget that i have spent this kind of money. If you get anything in magazines throw them in the bin,if you really want something from theses muppets look on ebay as probs much cheaper and better quality i wish i had. AVOID THIS COMPANY LIKE THE PLAGUE
2

3 years ago

review by Ant McFarlane

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

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Usually stable businesses have more than 5 authority websites mentions, this one has 62 authority websites mentions and 4 mentions in other websites

Healthylivingdirect.com Review

No description for this company.

Healthylivingdirect.com Customer Service Contacts

No contact details for this company.

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