Heirloom

3.5 / 5

Heirloom

3.5 Average
The main metric, showing how trustworthy is the business. Calculated using proprietary rating algorithm based on the AI, analyzing 25 different parameters.

3.5 / 5

Trust Score

4

Reviews

2

Social

4

Featured

3.5

Technical

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  • The site has mostly good reviews
  • The SSL certificate is valid
  • This website has existed for less than 3 years
  • Facebook account found but audience is small
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  • Business not mentioned on Wikipedia
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Reviews Analysis

11

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NON VALIDATED REVIEWS

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Based on 196 reviews

Smart.Reviews

3.5

11 reviews

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Trustpilot

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Heirloom.london Review

A truly unique way of buying or remodelling fine jewellery where the experience is as unique as the Heirloom piece that we create Learn what we do here

Heirloom.london Customer Service Contacts

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Last update: Tue, Sep 7, 2021 6:25 AM

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Heirloom.london Reviews & Complaints (11)

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delivery

price 5 /5

quality 5 /5

customer service 5 /5

on-time

Having met Ruth about 3 years ago we originally called upon her to have one of the stones in my then fiancee's engagement ring reset. This was done for a very affordable price and it was not only returned in an impressive timescale but looked better than brand new with an amazing shine to the stones. It was at this point that she informed us of how to take care of the ring to ensure it stays in tip top condition.
Further down the line it came to getting our wedding rings arranged, with not a flicker of consideration we called upon her again to assist with this.

She came to our house and talked through all the many different options available and was able to not only get us something we wanted within our budget but she also arranged for the engagement ring to be resized as it was slightly too large.

The rings came within the timescale promised (which was pretty short as we left it quite late!) Ruth was also going away on holiday but managed to still meet the timescale promised and we both love the finished product which we had engraved on the inside also.

A lovely person who really knows her stuff and offers up much more information than any other provider I have ever come across.

I have since asked her to make something for my daughter and have no doubt that any of our requirements in future Heirloom will be our first port of call.
5

3 years ago

review by Kane Sterling

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

My fiancée discovered Heirloom London and I first met Ruth when I went to choose my wedding ring. As a man I thought this would be easy, but I spent two hours dithering and asking annoying questions. She entertained them all, gave sound advice and got one made up for me in Fairtrade gold.

My fiancée's wedding and engagement rings are exactly what she wanted. Not too showy but definitely classy. Again, Ruth understood what we were after perfectly.

The cost is a good chunk less than the high street. We're not exactly minted, but scraped together enough for a sparkly diamond that inspires jealousy (which is apparently an important quality in an engagement ring).

Ruth was flexible about meeting and kept us up to date with regular emails after the order was placed. Full marks for customer service.
5

3 years ago

review by Andy A

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I was looking for a solution to this dilemma when I contacted Ruth ; I wished to keep all of the original gold and the same setting for my diamond solitaire and wedding ring (married for 36 years so far...) but they had already been stretched two or three times, were getting very thin and I needed to be able to get them over my knuckle without them being uncomfortable and oversized once on my fine finger.
I confess I was a little nervous when Ruth suggested a softened trapezium shape for both bands but I understood the logic and agreed to move forward with this proposal. The plan was to combine my original bands into the reshaped and slightly thicker engagement ring band whilst retaining a similar setting for my diamond and to have a brand new wedding ring made in the same bespoke shape.
Following a couple of previous meetings and fittings, I picked up the finished products at the beginning of the week and feel like a newlywed looking at my new combination of rings all the time!
Off the finger they look somewhat odd and surprising in shape but once on my finger they look really lovely and they seem to sit very well, don't spin and are certainly comfortable to wear.
Thank you Ruth - a great result! I will certainly be sharing this innovative solution with my friends.
5

3 years ago

review by Peta

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Ruth at Heirloom London had already brilliantly consulted my now husband and I to help design and source my engagement ring. So it was only natural to return to her when deciding on our wedding bands. Yet again, Ruth's knowledge, experience and professionalism shone through. Her advice was invaluable. I am absolutely delighted with my 'vintagesque', sparkly wedding band which sits perfectly alongside the simplicity of my stunning engagement ring. If you want something created and delivered with care, attention to detail and serious quality, get in touch with Ruth to create your very own special heirloom!
5

3 years ago

review by Georgette Gough

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I've now bought three rings from Ruth at Heirloom - two wedding rings (with my wife) and recently an eternity ring (for my wife). As a man who doesn't have a clue about buying rings, Ruth makes the process easy and stress-free, following a brief consultation, usually bringing a selection to you or to a neutral, relaxed venue, and each time the selection has been spot-on and within budget. I also required the ring to be made in a really tight timescale, and Ruth managed to deliver just in the nick of time. Highly recommended.
5

3 years ago

review by MR W DYER

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Thank you so much to Ruth at Heirloom London, I asked her to remodel my difficult shaped engagement ring to fit with my wedding ring. I thought it would be a very complicated procedure but Heirloom made it so easy. The result is lovely, I can finally wear my two rings together which makes me and my husband really happy! Thanks again!
5

3 years ago

review by Eva

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I heard about Heirloom through the recommendation of a friend who had used the service previously to locate the engagement ring his fiancé now wears proudly.

At the time I too was starting the process of trying to find the right engagement ring and so I thought I'd employ Ruth and the team to help me in conjuncture with looking myself.

After meeting with Ruth and and gathering a better understanding for how the process worked it wasn't long before I'd discontinued my personal search as it was clear that nothing I would find in a typical diamond retailer would match up to the quality of stone Heirloom was able to source.

During the whole process Ruth (and by extension the Heirloom team) showed an amazing attention to detail, truly trying to understand what I wanted and offering a wide range of choices within that selection.

In the end through Heirloom I ended up with an amazing engagement ring that both me and my now fiancé couldn't be happier with.

Thank you Ruth and the Heirloom team!
5

3 years ago

review by Lee Hinds

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I contacted Ruth just a few days before Christmas with the intent of getting a long overdue eternity ring for my wonderful wife. Despite being due to fly to the US just a few days later, Ruth reached out to her network and secured a beautiful ring that was the right size for my wife - it helped that Ruth had my wife's ring size from a previous resizing because of course there was no way I would know what it was.

I paid securely online and the ring was couriered to me the next day and I was able to surprise my wife on Christmas day with the ring she has anticipated for quite a long time.

I personally could not recommend Heirloom more highly and I will certainly be using them again in the future.
5

3 years ago

review by Gary Atkinson

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Felt very confident in having Kat's engagement ring designed by Heirloom London.
Received extremely professional advice and would totally recommend using Heirloom London services to have the (close to) perfect engagement ring prepared; they say perfection does not exist...

Thanks again so much for making this a stress-free, excellent experience.

Blaise
5

3 years ago

review by Blaise

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

When you're faced with the problem of finding a right diamond ring that your girl-friend will like, and there are too many options in the market and you can't be 100% sure what you're getting, look no further and contact Heirloom London.
It's been great having Ruth's help in my search. Ruth first met us to understand what we liked and then brought us number of options and advise us on what to go for.
I'm extremely pleased how the whole process was simplified for us and we got a beautiful ring at the end at a great price!
I highly recommend anyone looking for rings or any jewelry for that matter to speak to Ruth. She's very personable and professional.
5

3 years ago

review by Riz W

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

We searched online and found that this business has an active Facebook page with 789 followers. From our experience this can indicate that the business is either not actively engaged with online communication or is new and growing. We have discovered that this business has SSL (secure sockets layer), which means that this business handles your data, such as personal information or credit card details, with secure connection. We discovered that the domain for this business is relitevely new, which means that it could be a start-up business that does not yet have a huge amount of customers.
3

by Smart.Reviews

Heirloom.london Review

A truly unique way of buying or remodelling fine jewellery where the experience is as unique as the Heirloom piece that we create Learn what we do here

Heirloom.london Customer Service Contacts

No contact details for this company.

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