help-link.co.uk

4 / 5

help-link.co.uk

4 Great
The main metric, showing how trustworthy is the business. Calculated using proprietary rating algorithm based on the AI, analyzing 25 different parameters.

4 / 5

Trust Score

3.4

Reviews

3

Social

5

Featured

5

Technical

Is help-link.co.uk legit?

  • Many trusted websites are linking to this site
  • The EV SSL certificate is valid
  • This website has existed for more than 3 years
  • Facebook account found with large audience
  • Linkedin account found with large audience
  • We found several negative reviews about this site
  • Instagram account found but audience is small
  • Business not mentioned on Wikipedia
  • Pinterest account not found
  • Twitter account not found
  • Youtube account not found
We check all genuine customer reviews and show the number of approved and rejected reviews. All fake or false reviews are excluded from the Reviews Score.

Reviews Analysis

32

reviews

vs

0

AI declined reviews

0%

NON VALIDATED REVIEWS

Based on 3678 reviews

Smart.Reviews

4

32 reviews

Reviews io

5

1 reviews

Sitejabber

1

1 reviews

Trustpilot

4

3644 reviews

Help-link.co.uk Review

No description for this company.

Help-link.co.uk Customer Service Contacts

No contact details for this company.

Last update: Wed, Mar 9, 2022 1:35 AM

Write a review

Point: Great

Review help-link.co.uk

Photos of you review

*Supported files .jpg, .gif, .png, .webp

Help-link.co.uk Reviews & Complaints (32)

Filter reviews by tags

delivery

price 4.3 /5

quality 5 /5

customer service 4 /5

on-time

This company doesn’t even merit one star.After fitting the faulty boiler I find they have knackered the calves on my radiators and I can no longer adjust the temperature.The radiator in my living room is not working and I have been trying to contact this company all week but their customer service is really unhelpful.I have e mailed the guy who sold me the faulty goods but am not getting any help there either.After my complaint I have a letter confirming I would get free boiler service which I am finding impossible to arrange.
If I’d known Help link was anything to do with Homeserve I certainly would have gone elsewhere.
2

3 years ago

review by Fiona Gibb

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

We had our boiler installed 5 years ago and the process was smooth and without complication. Engineers and electricians came and writhin half a day we had a new boiler. Great finance options available and we’re really happy with our Worcester Bosch boiler.
5

3 years ago

review by Luisa Hardacre

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

all went very well we arranged install of boiler 3 weeks after survey,there was no push from help link to have install earlier.plumber very curteous and arrived on time.he explained everything he would do to us for the install.all went well, and he and the electrician had finnised mid afternoon.best qoate and neat job.decent boiler as well.
5

3 years ago

review by bing crosby

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Great service boiler stalled in 4 hours no problem
5

3 years ago

review by Elaine

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Right then, where do I begin:

1) Arranged a day off of work to have my boiler installed, which my boss wasn’t happy about, but was kind enough to allow me a days adhoc holiday. After being told that the fitter would arrive at my house at around 09:00 to 10:00, at about 10:30, I contacted the company I had bought the boiler through, only to be informed of the boiler fitter’s made-up flu symptom, and that he won’t be coming to fit my boiler. When I asked the question, “why have you left it for me to contact you, in order for me to find out that YET AGAIN, my boiler isn’t going to be fitted today? they didn’t have an answer. The boiler guy supposedly had the flu, so was unable to fit my boiler; this being the same guy, who then rang me an hour later, asking if he could drop my boiler off at my house, as he needed the space in his van. ????
While he was at my place, he measured up, and asked if he could come on Saturday morning at around 07:30, to which I was only too happy to do.
2) I’ll give you all one guess what I received Saturday morning before I’d even got up; yes, you’ve guessed it, a text from the boiler guy saying, “sorry, I can’t make it this morning, can I fit it Monday?”
I won’t tell you what my reply was, as there may be children reading this.
So the nightmare went on and on, phone call after phone call, the right hand not knowing if there was even a left hand. I’ll give HomeServe credit for trying to sort things out but, I’ve been a long standing customer for many, many years, so this is in no way a good advertisement for either company.
To say that the red mist had descended was an understatement, as to rub salt into the wounds, I received an email from these jokers, asking me how I’m finding my new boiler, ????, my answer to this ridiculous question? on my living room floor, where the lazy piece of s4it left it; oh, and to top it all off, they’d sent an electrician round to wire in my new boiler, because nobody had been bothered to let him know that the installation guy hadn’t turned up, AGAIN!!!
So, would I recommend Help-Link to anyone who is thinking of using them, WOULD I FU.............
1

3 years ago

review by W Bentley

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

After many years my old boiler became unrepairable, my contract entitled me to the cost of a new boiler and I only paid for installation. The entire experience was made easy from the video call to view existing pipework right through to installation. My home is now warmed by a new modern boiler and I couldn't be happier.
5

3 years ago

review by Jackie

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

New boiler and Tado controllers fitted last year. All fine and working properly. No problem with installation at all. Help Link (as they were called then) use a finance house called Shawbrook. We took advantage of their deferred payment option for 12 months. 2 weeks before the end of the 12 months, we paid them in full. We then discovered that they had already taken a months payment from the bank before the end of the 12 month period. We contacted Shawbrook and told them this. They eventually confirmed that the account was cleared and would ask another department to arrange the refund. That was a week ago. No payment received yet. Instead we get a letter telling us that they noticed that the direct debit had been cancelled by our bank (we requested that!). The letter was dated the 17th August and they informed us that payment is due on the 14th (?) of the same month! They also asked if we had financial difficulties and asked for us to call them! We don't think that Shawbrook know what they are doing and suggest that Help Link cease using them as a finance supplier. I wouldn't ever trust Shawbrook again!
4

3 years ago

review by Laurence Brown

#delivery(4/5) #price(4/5) #quality(4/5) #customer service(4/5) #on-time(4/5)

Help line flooded my house 2 years ago. I'm still saving to replace the floor. I'm thousands out of pocket. Gutted I went with help-line.
1

3 years ago

review by Kevin Sherwin

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Update, I received a call from Mel a manager in customer services who noted my complaint and booked an engineer to come, the engineer was efficient checked every thing and even talked me through what he was looking for, anyway he got to the bottom of it and so far so good even the heaters seem warmer than before, Mel from custom services rang me today to make sure everything was OK and got sorted very good services this weekend and Mel was fantastic in sorting this quickly she was very professional but very human as some people can seem a bit like robots, hoping now all is good ????
Had my boiler and radiaters fitted Feb 2015, with helplink, last 2 years I've nothing but problems left with no hot water or heating whicj I've logged 16 times had a leak in the boiler which took them over a month to try and locate where was coming from which needed a seal now underneath is rusted.
Since oct this year I turned heating on no hot water or heating?? Rang helplink/homeserve after waiting for an hour theysaid an engineer would ring never did rang next day 1hour 15mins finally hung up and rang a plumber and paid to sort out.
Then about a week later no hot water or heating rang again on phone over an hour before answered for them to say I don't have cover!! Boiler has a 10 year warranty it's not even been 5 years!!!
Anyway rang out a plumber again they sorted and said theres s OK meting not right with the boiler and get in touch with them.
So then Wednesday 30th November yesterday which freezing cold conditions outside again no hot water or heating, over an hour before they answered for them to say its down to the Baxi boiler company, so rang them they said they stopped warranties with helplink in 2013 bearing in mind I signed a contract with helplink in 2015 to say I have a 10 year warranty on my boiler.
So rang homeserve the guy from there put me on hold to get through to helplink anyway after over an hour of us both been on hold was told he could get though so would log it and they would get in touch in 20days!!!!
Ok so I've got no hot water or heating young children in the house, freezing cold, it's now 6pm I havnt got money to just pay for a plumber.
Guy on phone says sorry nothing can do its logged and someone will get in touch in 20 days as helplink only cover boiler for a year!!
So day 2 of a frozen house, I've emailed helplink last night but prob take 20days to acknowledge it, baxi company said they dont do that warranty with them I've got it in bold letters on my contract with helplink 10 years.
Absolutely disgusting service that's even if you can get through and is this fraud the contract then I have with helplink if Baxo stopped in 2013 and I siged contract with helplink in 2015?
5

3 years ago

review by Rebecca Childminding Jowett

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Help me to choose the right boiler in our house and their expertise in fitting the boiler is well recommended.I would rrecommend this company to any of my friends.
5

3 years ago

review by RCGonzalvo

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Although my boiler was fitted ok had to call homeserve the following morning no heating wires were cut to short so no communication from receiver to boiler.
4

3 years ago

review by adrian lewin

#delivery(4/5) #price(4/5) #quality(4/5) #customer service(4/5) #on-time(4/5)

Very good, very helpful, fitted us a new boiler, good communication, installed new boiler fast and installer very professional, highly recommended
5

3 years ago

review by J Howe

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Help-Link fitted my new Worcester Bosch boiler. The engineer arrived on time and completed the job quickly and with no mess. He showed me how to check the pressure on the boiler and if necessary how to top up the water. He also explained how to operate the wireless thermostat. After contacting Homeserve my boiler was fitted in less than a week. The service was excellent and I would recommend both Homeserve and Help-Link.
5

3 years ago

review by Judith

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

When I purchased my bungalow I found heating was not working properly so I was advised by Homeserve that a new boiler would solve the problem and was also told that I could not have a combi boiler as I have microbore pipework. Boiler was installed, and although heating was not great it was better than it previously was so put it down to the fact that I had microbore which I would have replaced at a later point. In January, when boiler was still under warranty, heating and hot water ceased. Homeserve sent 2 different engineers who both achieved nothing, then I was told the manager would come out to look at it - he never arrived and when Homeserve were contacted again, basically told warranty had nearly run out anyway so not their problem. Complained through company complaints department who said they would call me back and never did so got in a local PROFESSIONAL heating engineer and now I have hot water and great heating. He also told me I could have had a combi boiler with existing pipework, so Homeserve missold a boiler to me that I didn't want and aftercare service is terrible.
2

3 years ago

review by Tracey Barlow

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Been with Homeserve for a number of years before having my vaillant boiler replaced in May 2018. In the run up to this, I had numerous engineers visit to sort out a problem with loss of water temperature after a minute of the taps running. Eventually, after many visits (each costing £50 call out) due to the problem not being resolved, they identified the problem to be the main heat exchanger plate. They arranged for a vaillant engineer to supply and fit a new plate on condition that I had the system power flushed. £350 later, the vaillant engineer arrived with the replacement plate. However, on inspection of the boiler, it was condemned due to insufficient sealing of the unit. This was not picked up by any of the homeserve engineers previously. I had no choice but to have the boiler replaced and paid £1360 installation only on top of £350 I paid for an unnecessary power flush . Following this, I was told that I didn't need boiler insurance for 2 years due to the boiler warranty.14 months later, I contacted Ideal boilers to report no heating or hot water only to be told that I have no warranty because Help link had not registered the warranty. Needless to say, I shall not be using homeserve/help-link again and am pretty fed up!
*UPDATE*
The fault was eventually diagnosed resulting in the pump and sensor having to be replaced. The total cost came to £650. A simple cold water filter fitted at the time the boiler was installed by Help- link would have prevented this from happening. On inspection of the notes I was supplied with, it was stated that a cold water filter was not installed because I don't live in a hard water area. I do!
It has now been a week since help-link responded as below and have heard nothing from them.
2

3 years ago

review by Julie Swift

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Avoid at all costs....Installation was okay and had the boiler for a few years but then it developed a fault. Not a problem I thought, it came with a 10 year warranty. Tried to phone the help-link number we'd been given when it was installed only to find they'd been taken over by homeserve! ????. Waited 40 mins for the call to be answered and then told they would need to put us through to the help-link team....waited another 40 mins and then told we needed to speak to help-link and given another number to call. Called the new number, waited 50 mins for the call to be answered only to be told AGAIN that we needed to speak to help-link and the new number we were given was exactly the same number as we'd just called!!! ????????. Then spent 40 mins on the online chat, given 3 different phone numbers, all of which went directly to homeserve. Ended up being told to contact Worcester Bosch directly. Called WB only to be told our boiler had never been registered with them!! Wish we'd used a local guy instead!!
1

3 years ago

review by Mark M

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Had a Vokera boiler installed 2016. The Gas valve went 2018 for which I paid £145. In April 2019 a leak was rectified on the relief valve for which I paid £149. In May 2019 I reported a similar leak (possibly the same leak) and was informed that since it was more than 30 days a charge of £285 would be levied for their engineers services to which I declined. My advice is to to avoid this company and these boilers.
1

3 years ago

review by Peter Keane

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Whole installation took less than 2 weeks from quote to completion. The business is well coordinated from call centre to installers. Everyone we dealt with was very helpful and installers did a very professional job. Would highly recommend.
5

3 years ago

review by Mr Pugh

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I wrote a 1 star review last week only because I had to give them 1 star. They replied fairly quickly on here asking for my details. It looks good for them when the review shows that the reviewer has been contacted. They asked for my details, which I gave them, but typically they have not actually contacted me. I even rang them again but the person dealing with my case was unavailable again but they would ring me that day. Nothing heard AGAIN. DO NOT USE THIS COMPANY. They have so many poor reviews for exactly this.
Just an update. Twice they have put on here that they will contact me but nothing has happened. DO NOT USE THIS COMPANY. THE WORST SERVICE I HAVE EVER EXPERIENCED
1

3 years ago

review by Garry Patey

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Fitters were subcontractors who said they couldn't fit the thermostat for the boiler but an electrician would be along same day, noone turned up so had to chase Homeserve. Electrician arrived 5 days later. New boiler all fine now though
2

3 years ago

review by Paul

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Help-link.co.uk Review

No description for this company.

Help-link.co.uk Customer Service Contacts

No contact details for this company.

Sign in to write your review

You’re moments away from writing your review.

Sign in

or sign in with