hifi-tower.co.uk

4.4 / 5

hifi-tower.co.uk

4.4 Great
The main metric, showing how trustworthy is the business. Calculated using proprietary rating algorithm based on the AI, analyzing 25 different parameters.

4.4 / 5

Trust Score

3.7

Reviews

5

Social

5

Featured

4.5

Technical

Is hifi-tower.co.uk legit?

  • Many trusted websites are linking to this site
  • The site has mostly good reviews
  • The SSL certificate is valid
  • This website has existed for more than 3 years
  • Facebook account found with large audience
  • Instagram account not found
  • Business not mentioned on Wikipedia
  • Pinterest account not found
  • Linkedin account not found
  • Twitter account not found
  • Youtube account not found
We check all genuine customer reviews and show the number of approved and rejected reviews. All fake or false reviews are excluded from the Reviews Score.

Reviews Analysis

14

reviews

vs

0

AI declined reviews

0%

NON VALIDATED REVIEWS

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Based on 2036 reviews

Smart.Reviews

4.4

14 reviews

Mamma

5

106 reviews

Reviews io

1.94

32 reviews

Sitejabber

1.74

27 reviews

Trustpilot

3

1857 reviews

Hifi-tower.co.uk Review

No description for this company.

Hifi-tower.co.uk Customer Service Contacts

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Last update: Mon, Sep 12, 2022 8:11 AM

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Hifi-tower.co.uk Reviews & Complaints (14)

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delivery 1 /5

price 5 /5

quality 5 /5

refund 2.2 /5

customer service 1.5 /5

Terrible service. I bought 2 floor standing speakers on auna website. Almost 3 weeks and 15 phone calls to them, still cant sort things out with them. After around 10 days and 5 phone calls (as they lost my order, somehow) I received one speaker, damaged in transit. Second arrived the next day. I called them around 10 times now, to arrange replacement, nobody sims to be interested at all. So, £181 paid 3 weeks ago and I have 1 working speaker. Very unprofessional approach to customers
1

3 years ago

review by I. U.

Legal Action taken for a refund Legal Action taken for a refund , Court Judgment obtained - Enforcement action now instructed UK & Germany, their assets will be seized , what a bunch of Cowboys AVOID- please don’t be fooled. Plus they try and TAKE down reviews like this
1

3 years ago

review by N. R.

#refund(1/5)

Please don't risk ordering with this company. Ordered an item 22/4/20 - Expected a delay due to the Covid 19 working restrictions so waited two weeks for a dispatch confirmation and delivery estimation before chasing. I'm notified on 18/5/20 that the item was out of stock at time of order - I'm yet to receive a refund or apology for the wasted time waiting for item. (I could have ordered and received said item from elsewhere had HiFi advised at the time they could not complete the order - or updated and refunded me in a more timely fashion.)
1

3 years ago

review by 0 Stars

#delivery(1/5) #refund(1/5)

purchased (or a least tried to - it never arrived) a dog barking collars. When it hadn't arrived I emailed them, they apologised saying due to no postcode the item didn't ship! A. Ireland don't have postcodes and B. It would have been nice to have been informed of this. Anyway they offered a 10 euro refund for the inconvenience and said my item would dispatch the next day! 2 weeks later still no item so I emailed them again - very rude responses saying it was ups fault and my fault for not giving a postcode - at this stage felt like I was talking to a wall as this had already been clarified or so I thought 2 weeks previous. I replied saying I wanted a refuns at this stage and would take my business elsewhere. To this I got a reply that it was my fault and they didn't even have to give me the 10 euro they refunded me earlier as it wasn't their fault! Wow amazing customer service. I then asked to speak to a supervisor to which I got a reply that they could send me on the item as soon as ups sent it back to them! Talk about not being listened to. I just wanted to let people know that if you deal with this company and anything goes wrong they're not going to be in any helpful or friendly so just beware
1

3 years ago

review by M. Y.

#refund(1/5) #customer service(1/5)

Purchased 49.99 record player from this company...hi fi is great for my vinyl use...and distribution company is very professional...packed very securely and tracked source to destination...highly recommended.
5

3 years ago

review by NEIL MAHONY

AVOID THIS COMPANY!!!! I ordered a WHITE Bluetooth speaker. I triple checked my order before confirming payment. The product took 2 weeks to arrive (understandable due to pandemic) and they sent me a BLACK one. I deliberately ordered the white one to match the colour scheme in the room I planned to pit the stereo. When I informed the complaints department, they just told me that it was an error on MY part. I never do these negative reviews, but this was just too outrageous not to comment. Go elsewhere for better customer service.
1

3 years ago

review by David

#customer service(1/5)

Ordered and received an outdoor heater. When I opened the package the heating element was broken and of no use. Have tried ringing ( no answer) numerous times. Have emailed and got no reply. Would definitely not recommend anybody buying off this company. To have such non-existence customer service in 2020 is shocking.!!
1

3 years ago

review by Liam Crotty

#customer service(1/5)

No complaints I am sharing my review because after i purchased my product I then read some serious bad reviews that made me nervous. I ordered a Sub-woofer. The order/shipping was as you would expect. I'm happy with the product, packaging, quality communication and price.Also free shipping. No complaints. I will shop here again.
5

3 years ago

review by Victor

#price(5/5) #quality(5/5)

I ordered an electric fire- I misunderstood the measurements so I emailed to ask for a refund. The item arrived to me. Hifi-Tower arranged collection and after a couple of weeks I got my refund. No complaints and that is for the good service.
5

3 years ago

review by Miriam

#refund(5/5)

I have purchased from them previously a blender it has been very reliable and powerful. Tonight I purchased an extreme Pro nutri blender as a present for a member of my family. They gave me a great discount so happy and it comes with an extended warranty how fab 3 years cover.
5

3 years ago

review by Miss James

Ordered trampoline 5 weeks ago no response at all to any email, no update on order, no answer to phone calls. Disgrace! Dont touch or you stand to lose money!
2

3 years ago

review by Phil W.

Avoid we placed a order 6th July still waiting £151.00 continuous phone calls and all they say is I don’t know I am not sure NOR the words I want to hear !
1

3 years ago

review by Deleted User

I ordered a wine cooler on July 3rd , have spoken / communicate by email to 7 different customer service people NONE of whom speak to each other it seems. One acknowledged that they received my payment via bank transfer as I could not pay by credit card and told me on Aug 14 that my order would be with me in 24 hrs. It’s now Nov 6 th and it still hasn’t arrived or been sorted despite having sent them a screen shot of the payment from my bank account..DO NOT USE THEM ! Four(4) months later I am still have no Wine Cooler or refund APPALLING SERVICE,,
1

3 years ago

review by Carmel M.

#refund(3/5) #customer service(3/5)

We found that this business has an active Facebook page with 431858 followers. From our experience this can indicate that the business is trustworthy and popular among people. We have discovered that this business has SSL (secure sockets layer), which means that this business handles your data, such as personal information or credit card details, with secure connection. We found that the domain for this business is older than two years which could be an indication that this is a trustworthy business with an established customer base and experience in their field.
5

by Smart.Reviews

Hifi-tower.co.uk Review

No description for this company.

Hifi-tower.co.uk Customer Service Contacts

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