HiFi Klubben

Very fast first mail that they have send the parcel - but 5 working days from there until it really got to the post. Not amazing.

suggested wall mount didn't work with tv, needed to be manually dissembled to work correctly with 2016 Samsung tv. bad service.

In regards to the comment below, this was talked about with the salesperson and twice he assured me that these screws were supplied, and they were not. Also it was me who explained I would need the screws, the salesperson did not mention it. So if I was an unknowing buyer I would have gotten home and thought something was wrong, or even worse tried fitting it with the wrong-fitting screws. That is not professional service.

I would give them zero star, but unfortunately the minimum is one.

I have bought a pair of B&W 607 speakers and a NAD AMP1 from HiFi Klubben Roskilde as brand new, not something like demo sale. When I got home I noticed both of them are used and damaged. If that was only one of them, maybe I was thinking that they were not aware, but both of them!!!

I came back the next working day and asked them to assist. They didn't have them available in the store. So they suggested to send them to my address and they also charged me 69 kr. for the shipping which was totally unfair, I was already two times in the store because of their mistake! and I had to pay the shipping as well.

The hifi klubben customer treatment is just awful. This was my worst ever.

I bought Jabra Elite Active 65t couple of months ago. There is an issue with right side earbud. Sometimes it works sometimes it's not. Couple of example : Every morning it takes me around 5 minutes to play with it in my ear until music comes out of it. Or when I am running out of nowhere it stops working so most of the time I have to run with only left earbud.

So I reached out to support ,very fast respond. Then went into a shop describe my problem then an employee checked it. I don't doubt it right there it worked. Then I was dismissed with " this a working". So right now I have half working Jabra Elite Active 65t. However I should have fully working earbud rightfully.

I found this approach pretty offensive as it feels like that employee didn't believe what I have said. This is pretty negative in many ways.

We found that this business has an active Facebook page with 71257 followers. From our experience this can indicate that the business is trustworthy and popular among people. We have discovered that this business has SSL (secure sockets layer), which means that this business handles your data, such as personal information or credit card details, with secure connection. We found that the domain for this business is older than two years which could be an indication that this is a trustworthy business with an established customer base and experience in their field. We found that this business has an Instagram page, where they communicate with their customers using images and videos. This is usually an indication that the business has some visual aspects that it wants to showcase.