HiFiSoundconnection

2.9 / 5

HiFiSoundconnection

hifisoundconnection.com
53 Reviews
2.9 Poor
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2.9 / 5

Trust Score

1.8

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1

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5

Featured

5

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53

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Usually stable businesses have more than 5 authority websites mentions, this one has 17 authority websites mentions and 0 mentions in other websites

Based on 206 reviews

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2.9

53 reviews

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Hifisoundconnection.com Review

Car Stereo equipment at discount prices

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Last update: Wed, Mar 9, 2022 12:24 AM

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Hifisoundconnection.com Reviews & Complaints (53)

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delivery 3.4 /5

price 3.5 /5

quality 3.8 /5

customer service 3.2 /5

on-time

P.O # 16245233. SKU: HA-SPK-PACKAGE409-1. What they advertise to fit without modifications in a 2000 Chevy Silverado 1500 regular cab rear speakers DOES NOT FIT without modifications. Also they sent the factory speaker wire adapters that fit the factory plug but does not plug into the speakers they sent! Duh! And the worst customer service rep "Paul Smith" continued to demand those are the correct speakers. And if I don't want them, it will cost the buyer return shipping even for HiFiSound "Con" making the mistake! The cost of return shipping is not worth the expense. As for them shipping the product to me. It was small boxes and parts wrapped up in thin plastic wrap. By the time I received the package it was torn,worn and parts scuffed. Obviously the package was taped up by the shipping company as to keep it all together. As if HiFiSound "Con" can't afford a shipping box! What da? If I had a worst enemy, I won't suggest dealing with HiFiSound "Cons". STAY AWAY! You will GET Screwed by HiFiSound "Cons". There are much better quality products and service out there. I should have heeded all the reviews and warning signs. STAY AWAY from HiFiSound "Con"!
1

3 years ago

review by Ed P.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I ordered a vehicle specific speaker package for a Chevy HHR. The package included two 6x9 speakers as shown in the attached photo for the rear doors. I had not looked to see what type of speakers were installed in the back of the car. Turns out the Chevy HHR has four 6.5" round speakers. Cost to return the 6x9s $43.00 using FedEx as they recommend. They will NOT pay for return shipping even though this is their mistake. The customer service was quick and friendly but could not help with the return costs no matter what I said or provided as proof of the misleading web page. AND, they have not corrected the web site. All in all, I ended up buying a 2 din mount, a wiring harness and the speaker package. The packaging for the speakers was horrible but the look and work fine. Everything worked except the rear speakers. These needed to be exchanged for the same as the front speakers. I'm still waiting for these to arrive, I have been working on this install since the end of February, it is now March 27th
2

3 years ago

review by Jos K.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

A vinyl record case was purchased from this company in the amount of $89.99. Upon receiving the item, both clapse were broken, therefore making the vinyl record case unusable. The item was purchased through Ebay and shipping was prompt, however, the item received was damaged. After calling the company customer service department, they directed me to email them with the item number and pictures of the item. I did this and received an email back stating that they would provide a partial refund of $5.00. ARE YOU SERIOUS?????????! They then told me the partial refund was for me to have the item "fixed" locally. I requested a full refund and they then responded saying they would give me $15 instead of $5. This was a case amounting to $89.99 and they only want to give me $15.00 for it when I told them if they would provide me with the shipping label, I would be more than happy to return the item to them at their cost (since they sent me a damaged item) and expected a full refund. They now will not get back to me. I called the customer service department once again, they asked me if the $15.00 refund was okay with me? I said "absolutely not! I want to return the item at your cost and receive a full refund." They put me on hold and after 10 minutes hung up the phone.
2

3 years ago

review by Autumn R.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I purchased a sub box for Christmas that was bought under the specs that it would fit my vehicle. After taking it to not one but two professional installers I was advised this box would not fit my vehicle and indeed would have to be cut and altered. When I contacted to find out how I could get a refund, I was interrogated as to if I had put the box in correctly, what the vin to my vehicle was to see if their specs would fit etc. I advised I merely wanted a refund but they would not offer that all!! Waste of time and my money!! Horrible customer service and horrible purchase!! If I could give them a zero I would!!
1

3 years ago

review by Leann H.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

One look at the site should tell you not to trust it. It doesn't seem professional at all. Always read reviews before buying something. There is no visible refund policy or return policy on the site either. That should always be an indication that the site isn't to be trusted.
2

3 years ago

review by Darien P.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

This company is a complete sham. I ordered 2 sets of speakers and they only shipped one set. I spent DAYS emailing back and forth, sending pictures of the shipping package (with a ruler in the photo to prove the size of the package could not have contained 2 sets) and STILL they claimed both sets were in the package. They ignored all my requests to either refund my money or ship the second set of speakers. I lost a ton of money. No matter how good you think the deal is, don't risk it.
1

3 years ago

review by Allyson M.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Even though the speakers I bought from them were advertised as an exact match for my car, they did not fit. When I complained by emails and phone, they tried to cover their mistake with some bs excuses. They told me my car has a premium stereo, which is doesn't, it has the same speakers they all came with. Only one option for this year. They refused to cover my return shipping cost and claimed I would have to pay a restocking fee for what was 100% their error. I couldn't believe this since they are obviously just guessing what speakers fit what cars so I called again. They said they would ask the "higher ups" about covering the shipping and then never got back to me!
1

3 years ago

review by Jerey A.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I purchased a Camaro combo kit from them and the subs came in broken. Immediately they said I have to call the manufacturer for a warranty claim. They said there policy stated that in writing. After a long conversation they said "that is what is implied". I have since settled it with the mfr, but even they said it should have been handled at the dealer level. Just a bunch of unnecessary BS. I will never buy from them again......EVER. M.A.
1

3 years ago

review by Myron A.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Even though the speakers I bought from them were advertised as an exact match for my car, they did not fit. When I complained by email and phone, they tried to cover their mistake with some feeble excuses. They refused to cover my return shipping cost and charged me a restocking fee for what was 100% their error.
1

3 years ago

review by Tim L.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I ordered a set of 10 inch Rockfords installed in a sub box to fit my TJ. UPS dropped the ball by delivering it with a small gash in the sub box. I knew it had happened during delivery, because the box it was delivered in had the same marking of a hole where the sub box was damaged. (Not HiFi's Fault). Got the box installed hook up the amp and tuned it in. All I can say is WOW. This setup makes all the difference in the world to the sound and feel of my music in the TJ. These guys delivered exactly what I was expecting and some. I will definitely be dealing with these guys again and would recommend then to anyone. Seems like these folks has pretty good reviews on Amazon too. Big Shout Out To HiFiSound Connection... Thanks, You Guys Did Great!
5

3 years ago

review by James H.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Sent back a faulty sub woofer, was told I would get a refund. It's been 3 months, numerous calls to their customer service. They say it's "been escalated". Asked to speak with supervisor, could only leave messages. No one ever calls back. Company and customer service is the worst. Do not order from this company or you will regret it.
2

3 years ago

review by Cristina M.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I ordered 4 gauge wire for a amplifier, I got 8 gauge wire. First and second pictures is of the so called 4 gauge wire and my 8 gauge speaker wire, third and fourth pictures is of some cheap 4 gauge wire and the $#*! that was sold to me from this company. So you all tell me, I think who ever they have working in the wire needs to go back to school and practice more on shapes and sizes.
1

3 years ago

review by Troy M.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Ordered some bubble machines that were supposed to come with bubble fluid. The machines arrived, but no fluid. I contacted customer "service" immediately. After months of the runaround as they "investigated" the situation with UPS they're not saying they can not process my refund due to the maturity of the order. What a crock! Beware of these thieves.
2

3 years ago

review by Mac V.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I Bought 2 12" Rockford Fosgate R1S412 from Hifisoundconnection. Now, when I bought them and the money had been sent through, ect. I didn't look for reviews on the website, I just bought them. A couple days after buying them, and no email, I did get a little skeptical so I called them to get an update. It was super nice to talk to an American that I don't have to have a translator sitting next to me to talk to. They told me an update on the item and also resent an email which I received the second time. After that, I looked for reviews on the site... well every site has them at 1 star for some reason. I read a lot about product not being what it should or not working or being in a fight trying to get their money back. Now I can't speak about getting money back because I won't be needing it. What I got In the mail from them was quality items that work as should. I have ZERO issues. I'm a normal person, not paid to make a good/$#*!ty review. The subwoofer box was perfectly wrapped, the box it was delivered in was decent. Overall, I had a great experience with this company. If you've bought from them, give them a chance. I don't think you'll regret it. I took a chance and I'm happy I did. All of these reviews almost made me want to back-charge before getting my item but I chose to wait it out. These reviews I don't feel are justified
5

3 years ago

review by Hunter G.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Wow, wish I had seen these reviews before my purchase. Ordered a powered antenna that their website said would fit my car, obviously too large. Contacted support, they said, "no problem, send it back.(on my dime). Got hit with a 20% restocking fee! Horrible experience.
1

3 years ago

review by Dennis R.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Ordered a supposedly OEM complete antenna replacement for a 2009 Toyota Prius, it isn't, base is much smaller, antenna wire extension too short to connector, 12 volt wire connector not OEM, antenna whip came to me damaged, someone had tried to glue it, I reported all this and there response was they would send me a return authorization number but I would be responsible for the freight and 20% restocking fee, after 4 days I never received the authorization so I reordered a proper antenna replacement and threw theirs in the trash. This is my second and last dealing with HiFi Sound, first experience was basically the same, obviously I'm a slow learner!! Don't buy from this company, let's try and put this terrible company out of business, just don't buy from them.
1

3 years ago

review by Jeff C.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I ordered a stereo kit for my vehicle, they sent me what "I ordered" however there was a hiccup. My vehicle comes with 2 different types of harness. Well I called customer service and you know what! They are sending me the right harness. I didn't have to threaten or be rude or even defensive. My representative was polite and glad to help make things right. I would refer them to anyone and would definitely do business with them again. Thank you hifi sound
5

3 years ago

review by Kevin W.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I filled out the fields for their " what fits your vehicle" I filled out all the fields and they sent me a speaker that did not fit. I returned it on my own fine and they would not refund. They said I have premium speakers even though they are OEM. So I paid for shipping, return shipping, and now they have my product and won't refund. Called them and got a bunch of BS about semantics when the bottom line is I filled out "what fits my vehicle"
1

3 years ago

review by Todd F.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

We received our order damaged in shipping. Even though it was damaged we were charged a 20% restocking fee, totaling $56!! Even though the item shouldn't be restocked... it should be fixed first. I tried getting this money returned to me on multiple attempts. I will NEVER shop here again!!!!!
1

3 years ago

review by Alisha Z.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

this company has awful customer service. i called about replacing my sub that broke out of no where after 3 months, i'm barely out of warranty and i get told that i'm sol and i need to take it to a audio shop and then i was hung up on. i called back and asked to speak to a manager where i was argued with and then hung up on yet again. do not use this company they rip you off and do not help at all.
1

3 years ago

review by Caleb B.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

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Usually stable businesses have more than 5 authority websites mentions, this one has 17 authority websites mentions and 0 mentions in other websites

Hifisoundconnection.com Review

Car Stereo equipment at discount prices

Hifisoundconnection.com Customer Service Contacts

No contact details for this company.

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