Hilbery Chaplin

3.9 / 5

Hilbery Chaplin

3.9 Average
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3.9 / 5

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4.9

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Based on 29 reviews

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3.9

29 reviews

Hilberychaplin.co.uk Review

Hilbery Chaplin one of the leading estate agents in Essex and East London remaining totally independent and family owned since 1894

Hilberychaplin.co.uk Customer Service Contacts

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Last update: Wed, Mar 9, 2022 3:41 AM

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Hilberychaplin.co.uk Reviews & Complaints (29)

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delivery

price 4.6 /5

quality

customer service

on-time

Hollie that works in the Shenfiled office was very helpful, she always took my calls, if she wasn't available I would get a back within 20 mins, all the agents I spoke to where always helpful, to the point and very friendly.

When we picked up the keys we where giving a welcome pack with water, kitchen roll, tea ect, this came in vey handy and was a nice touch by Hilbery Chaplin.

Even after we had purchased the property Hollie was very helpful with chasing up bits of information we needed.

When I come to selling my house I will be defiantly calling Hilbery and will be recommending to friend and family

Thanks to all :)
5

3 years ago

review by Joe Usher

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I was selling my house while living in America. During this time Hilbery Chaplin kept me well informed. They made a difficult process much easier and I appreciated that very much.
I would not hesitate to recommend them to anyone.
5

3 years ago

review by Mrs A.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I purchased my new property through Hilbery Chaplin. I have to say they are an excellent estate agent to deal with. Especially Holly from the shenfield office who kept me informed of everything through out the whole process. Especially towards exchange and completion more so that my own estate agent.
5

3 years ago

review by Ms Jo

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Started sending potential buyers straight away and sold my house within 7 weeks.. Highly recommend **
5

3 years ago

review by B. B.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Hilberry Chaplin have fully managed property for me for over 13 years. I am based in Ireland and have never had a problem. My properties have never been vacant and are inspected regularly by Hilberry Chaplin. I would recommend them highly and recently got them to manage another property for me.
5

3 years ago

review by Pat Lee

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Chris and his team provided a really personal but utterly professional service. The chain was supported by two internet agents and Hilberys proved that you pay for what you get. Information flow was minimal at times but Hilberys persisted and ensured that the sale remained on track, providing regular updates. Hilberys also introduced us to Home of Mortgages who provided first class financial advice, enabling us to buy our home independently of selling our existing home. Hilberys were confident that we would sell our previous home quickly, so after moving into our new home, we took Hilberys advice on the selling price but also to list immediately in July and not wait for September. We are thankful we listened to Chris because 3 weeks later we sold our property at the price we all anticipated. The end to end service was frankly fantastic and the advice was spot on. Hilberys are a top top agent and we are delighted they acted on our behalf.
5

3 years ago

review by P. Y.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Great service, honest, expert guidance from lettings manager Daniel and advisor Trish. Very prompt communication and great people in both offices face to face and over the phone, I would not recommend anyone else! Thanks to you all!
5

3 years ago

review by Huseyin Hussein

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

The team couldn’t have been more helpful and enabled me to complete within 6 weeks of my offer being accepted. I bought my first home through Hilbury Chaplin and now my second and I couldn’t be happier with them.
5

3 years ago

review by Miss A.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I would like to thank Ian, Carol & Diane at Ingatestone for all their help. From the day they came to value the house, doing the photo's and showing potential buyers round the house they were fantastic. They predominantly held my hand through the whole process and were on hand to give advice and support whenever it was required.
5

3 years ago

review by Sally Bates

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Hilbery Chaplin has been managing my rental house for one year, and their service is high standard and professional. Their staffs are all friendly and helpful. I am very satisfied and would highly recommend their management.
5

3 years ago

review by U. V.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Sold two properties with them in 2018 and 2019
I am afraid it is the same old thing, you get what you pay for. I wanted to sell two properties quickly, which is what they did. Follow up service was excellent
5

3 years ago

review by K. Q.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

This is the 2nd time I have sold a home through Hilbery Chaplin. I found the valuation to be realistic and they ensured I got the full asking price. The staff were very approachable and efficient. The expediter at the Shenfield office was also very proactive and friendly. Would recommend them.
5

3 years ago

review by R. L.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I have used Ray and his team for the past few years, I find them efficient, friendly and reasonably priced. They have a good knowledge of the local market and a professional approach to vetting potential tenants.
5

3 years ago

review by P. A.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I sold my property through Hilbery Chaplin while living abroad. Carol and Diane were absolutely amazing at looking after the property while vacant and on the market.
They did so much more than expected to keep the property safe and sold in a extremely tough market.
I confidently recommend them to any potential sellers or buyers as I believe there are very few agents with their level of integrity in the business.
5

3 years ago

review by Mr P.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Have been letting under Hilbery Chaplin for a few months now and must praise the level of service received by Jocie from the property management team. Always responsive to any queries or concerns we raise by phone or email, regularly checks in off her own accord which is a first especially from past experiences with other letting agents/property managers. For me what stands out the most is Jocie’s friendly personality which helps remove the barrier of ‘us’ and ‘them’ which is unfortunately often the case between tenants and the management team. Given a few of the points mentioned above, cannot recommend enough using Hilbery Chaplin for future lets.
5

3 years ago

review by Chay Nuttall

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

My husband&I received an amazing excellent service from Hilbery Chaplin from the very first day the Kellie showed us Our new Amazing home to Corinne being there to answer questions I had re-the purchase,amazing service!!The Highlight for me was when I went to pick up my keys&I was given a signature bag with bits&bobs that came in very handy before we could start unpacking our stuff,the milk,biscuits and Kitchen roll in that bag came in very handy.Thanks very much Kellie&Corinne&ofcourse everyone else at Hilbery Chaplin!!!Keep up the Great Work **
5

3 years ago

review by Mrs O.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I would strongly recommend anybody selling a property to use Hilbery Chaplin, Phil came to our house, we learnt more from him than any of the other agency, and we are sure because of his ideas and suggestions and he spent his time to take photo’s even coming back to take photos outside when the light was right for the front and back of house.
5

3 years ago

review by Mr Mrs

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Antony at the hornchurch office has been absolutely first class from our first meeting to securing a sale was less than a week!! I still have a way to go but if you are after a proactive agency these are the guys for you. Highly recommended.
5

3 years ago

review by Miss S.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Daniel has worked tirelessly, in currently difficult circumstances, to create the best outcome for us and our tenant.
Thanks.
5

3 years ago

review by R. Lucas

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

It was not a straight forward sale as my buyer had some mortgage issues then my first vendor pulled out at the last minute too. Throughout what was a very fraught and stressful time for me, I received professional and helpful advice and service. They always kept me fully informed of everything that was happening. They also did nearly all of the viewings. I would highly recommend them.
5

3 years ago

review by P. H.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Hilberychaplin.co.uk Review

Hilbery Chaplin one of the leading estate agents in Essex and East London remaining totally independent and family owned since 1894

Hilberychaplin.co.uk Customer Service Contacts

No contact details for this company.

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