3.4 / 5
Trust Score
3.3
Reviews
2
Social
5
Featured
3.5
Technical
Is hireabox.com.au legit?
- Many trusted websites are linking to this site
- The SSL certificate is valid
- Facebook account found with large audience
- Linkedin account found with large audience
- We found several negative reviews about this site
- This website has existed for less than 3 years
- Instagram account found but audience is small
- Business not mentioned on Wikipedia
- Pinterest account not found
- Twitter account not found
- Youtube account not found
Reviews Analysis
6
reviews
vs
2
AI declined reviews
25%
NON VALIDATED REVIEWS
Usually stable businesses have more than 5 authority websites mentions, this one has 14 authority websites mentions and 0 mentions in other websites
Based on 27 reviews
Smart.Reviews
3.4
6 reviews
Mamma
4
1 reviews
Reviews io
5
19 reviews
Trustpilot
3.6
1 reviews
Hireabox.com.au Review
Boxes from only 218 Free Delivery Top-Up and Pick-Up Convenient Moving Packages Same Day Delivery Available Packing and Removals Service Too
Hireabox.com.au Customer Service Contacts
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Last update: Tue, Aug 9, 2022 1:18 AM
Customer service .... Fantastic
Had a very nice 45 minute convo with Rob fantastic & interesting human!!
Will defenetly recommend
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
Very efficient and helpful service
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
Thanks so much Jen and Rod for making moving smoother! I'll see you again for pick up of the boxes!
Update, pick up was just as fast and easy. Thanks so much guys, I have recommended you to friends who are moving. K
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
This time however they told me nobody was home to receive the delivery, even though the building concierge was on duty which is who they had previously delivered too and who accepts deliveries for all residents.
The concierge even has a buzzer which rings their mobile phone, so if they happen not to be at the front desk, they are easily contactable. This is the first non delivery I have experienced since living in the building for 3+ years.
Regardless of the fact they messed up the delivery, the failed to contact me give me an option to have them redelivered, they just emailed me saying the order was canceled.
After I followed up and requested they deliver the boxes they tried to charge me another delivery fee which I declined. I then emailed asking if they are still delivering the boxes, but received no reply. After 2 business days without a reply, I again followed up at which time they said they canceled the order.
Very inconvenient especially considering the entire value of the service being offered is to make moving easier, they have made my move more difficult and have left little time to organise alternatives. They have also charged me for delivery.
So why 1 star?
5 stars -1 for not delivering, -1 for canceling the order without contacting me about potential redelivery, -1 for not responding to an email for 2 business days, -1 for charging me for a delivery they did not make. Is zero stars an option, because literally nothing went right in this experience with Hire a box.
Customer service is #1 for me, and I am happy to pay more for companies who look after customers. Hire a box demonstrated little/no interest in me as a customer, so I will not be using them again.
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
Usually stable businesses have more than 5 authority websites mentions, this one has 14 authority websites mentions and 0 mentions in other websites
Hireabox.com.au Review
Boxes from only 218 Free Delivery Top-Up and Pick-Up Convenient Moving Packages Same Day Delivery Available Packing and Removals Service Too
Hireabox.com.au Customer Service Contacts
No contact details for this company.
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3 years ago
review by Leanne F.
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)