HomeAgain

Customer service is ludicrous. After waiting half an hour on hold, I left a message, which they said would be responded to in 48 hours. Guess what--no reply. So I sent an email through the website. A week later--no reply. Finally, after calling again and waiting forever on hold, I talked to a dim bulb who spent more time trying to upsell me on a new tag than she did actually taking my information and renewing my subscription. Had to repeat everything six times. I'll be cancelling my auto-renewal and registering with a different service; don't have time for this nonsense. If they can't get the easy stuff right, I sure as heck don't trust them if my dog actually gets lost (God forbid).

When you're stressed and trying to report a lost pet ASAP, the HomeAgain site is pretty clunky, especially if you're trying to edit a pet's profile or create an alert on your phone. The first rep I spoke to immediately after my cat ran away was extremely unhelpful and just kept asking me what his microchip number was when the rep should have been able to access that info after she verified I was the account holder. I was in a gas station parking lot and not parked in front of my computer at home. I hung up and called back to speak with someone who was more on the ball. Once I got home and tried to download the poster for my missing cat, there was a technical glitch that meant I was downloading an empty file, or a file with stock images in it for the sample poster featuring a German Shepherd, and I had to call to speak with a rep who fortunately happened to actually be helpful in spite of the many issues she was encountering on her end with the system. Even though I went over the exact wording for the poster with the rep helping me with the technical glitch, the final wording of the poster was not exactly what I had designated, but I didn't want to have to keep calling to tweak things I should have been able to fix through my online account. They only sent out an alert email three times, and when I called back after several weeks of my cat missing to say I had an updated location for his latest whereabouts, and could they please send out another alert, the rep I spoke with said yes, and that everything was good to go after I gave her the new address. But nothing was sent out, so I would have to call again to ask why no alert was emailed when I was assured it would be. I think the level of service you get is only as good as the rep you speak with, and that's not acceptable considering most of the reps didn't seem that helpful. But maybe it's a crappy job and it's hard to keep good people providing support. Losing an animal is an extremely stressful and emotional experience, and the least HomeAgain can do is hold up its end of the bargain for lost pets rather than just being in the business of making microchips and accessories. I don't think the pet location aspect of the package is adequate, and that's a shame because my vet chose a HomeAgain chip, and I'm stuck with their service that is likely to be as inadequate should I lose either of my other two cats.

I've been with home again for over year. I have never been able to get anyone on the phone and have yet been able to add my second cat. There is no email for them and the phone is never answered. I have a cat that i no longer own that i need to remove but can't and one that i have to add but cant'. Incredible to say the least.

So I adopted my dog a year ago, and the shelter offered micro chipping thru home again to help keep him safe. I said sure, why not? Well here we are a year later, and I get a letter at the address I just moved out of saying they want another $22 for services I never used and didn't know about. I think "ok, well if something ever did happen, that'd be nice," so I try calling to pay the fee. 10 minutes went by at 2:30 on a Friday (CST), and still no one has picked up the phone. $#*! this, I'm not paying any money toward a phone-based service where they can't even answer the phones to begin with. Especially when I can't even get thru to update my dog's name (which I changed at the time of adoption), my address, much less make a payment. Don't waste your time or money.

I hope my pets never get lost everytime i made a change address phone whatever I indicated it on the paper renewal form just paid by mail for one of my dogs renewals when I looked at the website none of the changes I made were indicated wrong address wrong vet wrong phone wrong other contact phone when I checked the other pets the renewals hadn't been done as all of the info was old terrible and unreliable if one of them got lost no one would be able to contact me defeats the whole purpose

My cat has been missing for almost 2 weeks! They didn't even try to reach out to me. If you want them to do something very simple to try to find your pet it will cost money. I am disappointed and please don't purchase this. It is a waste of money!!

They send me an email to renew my pet's annual microchip. I click and NOTHING! I go to their f!@#$%^&*ed up not working website . I put in what I think is user name and pass code. DENIED! Click onto retrieve my info and it just spins and spins. I try and call the f!@#$%^&*ed up 800 number and the SOBS hung up on me! I go back to the damn email and try again and FINALLY the insensitive bastards let me renew. So help me God, if my pet didn't come with this company's microchip, I would NEVER EVER use them again. (and this is annually. I have to go through this hell next year!) The website is irritating and unresponsive. I can not tolerate crap that does not work. And thanks to them, tomorrow I have to buy another phone because I trashed mine trying to contact them. THEY SUCK! Problems; STAY AWAY!!!!!!!!!!!!!

We found that this business has an active Facebook page with 759498 followers. From our experience this can indicate that the business is trustworthy and popular among people. We have discovered that this business has SSL (secure sockets layer), which means that this business handles your data, such as personal information or credit card details, with secure connection. We found that the domain for this business is older than two years which could be an indication that this is a trustworthy business with an established customer base and experience in their field. We found that this business has an Instagram page, where they communicate with their customers using images and videos. This is usually an indication that the business has some visual aspects that it wants to showcase.