London vacation apartments

3.8 / 5

London vacation apartments

3.8 Average
The main metric, showing how trustworthy is the business. Calculated using proprietary rating algorithm based on the AI, analyzing 25 different parameters.

3.8 / 5

Trust Score

3.6

Reviews

4

Social

5

Featured

3

Technical

Is homefromhome.co.uk legit?

  • Many trusted websites are linking to this site
  • The site has mostly good reviews
  • This website has existed for more than 3 years
  • Facebook account found with large audience
  • SSL Certificate Not Detected
  • Instagram account not found
  • Business not mentioned on Wikipedia
  • Pinterest account not found
  • Linkedin account not found
  • Twitter account not found
  • Youtube account not found
We check all genuine customer reviews and show the number of approved and rejected reviews. All fake or false reviews are excluded from the Reviews Score.

Reviews Analysis

14

reviews

vs

0

AI declined reviews

0%

NON VALIDATED REVIEWS

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Based on 211 reviews

Smart.Reviews

3.8

14 reviews

Trustpilot

3.7

197 reviews

Homefromhome.co.uk Review

Home From Home are specialists in providing high quality vacation apartment rentals in London We have over 30 years experience and more than 100 beautiful handpicked apartments choose from

Homefromhome.co.uk Customer Service Contacts

No contact details for this company.

Last update: Wed, Mar 9, 2022 3:04 AM

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Homefromhome.co.uk Reviews & Complaints (14)

Last September, my husband, my son (19) and I spent 10 days in London at the Rabbit Row flat, which I very much recommend for a family holiday. It is set up on three floors, with two very spacious bedrooms, with very confortable king size beds and each one has an immaculate en-suite. It is only three minutes by foot to the nearest tube station (Nottinghill Gate). It is aurrounded by shops and restaurants. Kensington Gardens are also very close. Homefromhome provided a very good service, from the very first email I send to them. We were picked up at Heathrow by taxi and then collected at the end of our stay to be driven to the railway station. A major plus when you have lots of luggage. I will certainly use their services again!
5

3 years ago

review by Elisa Bonilla

Really liked the 2 bed/2 bathroom apt. in Kensington we rented. It suited us very well, and the location, which we know well, is perfect.
We were somewhat surprised though that there was no actual "meet & greet"--that the keys were simply handed over to us by the driver who picked us up from Heathrow. No phone contact at all to make sure all was well, although we did have a couple of phone conversations with the office when we had power issues (resolved).
4

3 years ago

review by customer

We spent a week recently in London and found an excellent apartment with HFH. Very convenient and close to many places and public transports
The reservation went smoothly and people of HFH were easy to contact and very helpful to facilitate the transaction
We made transport arrangements also with them and so it was very simple to take possession of the flat.
We strongly recommend HFH if you plan a visit in London

Joane and Paolo, Montreal, Canada
5

3 years ago

review by Paolo Costi

We loved our stay and the property was great, but almost 4 weeks later we still don't have our bond money back even though it has been promised a number of times. Very untrustworthy administration service where they do not do what they say they are going to do. A real let down after a great stay.
2

3 years ago

review by John

We had a wonderful experience renting a flat in London from Home from Home in December. The HfH staff was very responsive and answered all our questions promptly.The flat was everything that it appeared to be in the photos and descriptions on the HfH website, and more. It was charming, comfortable, convenient and in a delightful area of Chelsea. There were wonderful touches everywhere, from the heated towel rails to the comfortable chairs to the interesting books. The living room was cozy and attractive, perfect for sitting and reading or chatting with family and friends. The kitchen was perfectly equipped with everything we needed to cook, the round glass table in the dining area nice for having friends for dinner. The bedrooms were lovely and extremely comfortable, and the bathrooms luxurious. It was beyond our expectations and made for a terrific holiday!
5

3 years ago

review by Linda

I had used HFH 10 years ago and just used them again in late Jan early Feb. I loved our flat most recently on Rosemoor. My daughter and I stayed there for 2 weeks and it was perfect. I have no complaints
5

3 years ago

review by Mary

I had a conversation with Cherry in Chiseldon and was bowled over by her knowledge and advice, but more importantly by her warm and friendly approach to customer care
I couldn’t fault her and remain extremely grateful for her ability to clarify technicalities and i am thankful for her patience. What a fabulous lady !
5

3 years ago

review by Sandy

Pick up at Heathrow and other arrival arrangements, life in the flat for ten days and departure arrangements were flawless.We were completely satisfied.
Colin Wood
5

3 years ago

review by customer

The flat was great as usual - but the errors in the accounting were beyond words - I had asked that an e-mail be sent when anything was being put on my credit card needless that to say that did not happen and consequently we got charged twice - and still to this date you put a credit on my card but did not advise me - it gets sorted out in the end but causes hassles, The pick up at the airport was an hour late - and after a night flight from Toronto we were pretty tired - it caused us a lot of aggravation. We have been using your services for more years than I care to remember and this was the first time that we had all these issues with your company.
2

3 years ago

review by Ewa

My family and I spent our 2018 Christmas holidays here (two weeks) and loved our Spear Mews home, how well appointed it was, the tucked away location in a special neighborhood. And most certainly, the attention to detail by Home from Home. As previously arranged through them, our driver met our family of five at the airport. The property manager was on site at the home to greet us and provide a walk-thru, the temperature of the home had been comfortably warmed before our arrival (as requested). Every consideration had been made by the homeowner to fully accommodate guests as they arrived from near or far for their vacation stay.
5

3 years ago

review by LJ Pope

We have used Home from Home for many years in order to rent a good apartment in London. They have been excellent . If any problem has arisen they have responded quickly.
5

3 years ago

review by Jules Silk

We rented an apartment in central London for the second time in a few years. All the arrangements were very efficient, transport to and from Heathrow was organised and friendly. The apartment was roomy and the location perfect for us. The living area was comfortable, but it seemed that from three years previously when we rented the same place, no freshening up or cleaning of upholstery or carpets had been done. Bed linens and towels were high quality and seemed new. Home from Home were very flexible on our departure time, which was appreciated greatly as we were travelling with two small children.

We would definitely use Home from Home again, and would recommend the company.
5

3 years ago

review by Susan Somers

I rented a Holborn apartment in March 2020, and everything was fine and went smoothly. However, when I returned home to the USA, HomeFromHome refused to return my security deposit of GBP 200.

Unfortunately, the coronavirus issue hit Europe and the USA just as I returned home. A week later, I emailed everyone at HomeFromHome, asking to refund my deposit. I received only auto-response emails, telling me that the coronavirus issue had shut down their offices. I tried calling them directly, and they did not answer their phones.

I find it hard to believe that there wasn't one person in the company who could refund my security deposit from their home office. Nobody emailed me back, offering a timeline of when they might refund my deposit.

So I called my credit card company, who opened a dispute with HomeFromHome. I will let them fight it out.
1

3 years ago

review by USA customer

We browsed the web and found that this business has an active Facebook page. We have found that this business does not have SSL (secure sockets layer), which means that you should think twice before trusting this business with your data, such as personal information or credit card details, because your information will not be digitally connected to a cryptographic key and secure connection cannot be established. We found that the domain for this business is older than two years which could be an indication that this is a trustworthy business with an established customer base and experience in their field.
3

by Smart.Reviews

Homefromhome.co.uk Review

Home From Home are specialists in providing high quality vacation apartment rentals in London We have over 30 years experience and more than 100 beautiful handpicked apartments choose from

Homefromhome.co.uk Customer Service Contacts

No contact details for this company.

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