3.6 / 5
Trust Score
4.6
Reviews
2.3
Social
2
Featured
4.5
Technical
Is hometree.co.uk legit?
- The site has mostly good reviews
- The SSL certificate is valid
- This website has existed for more than 3 years
- Linkedin account found with large audience
- Twitter account found with large audience
- Youtube account found with large audience
- Mostly not trusted websites are linking to this site
- Facebook account found but audience is small
- Instagram account found but audience is small
- Business not mentioned on Wikipedia
- Pinterest account not found
Reviews Analysis
63
reviews
vs
0
AI declined reviews
0%
NON VALIDATED REVIEWS
Usually stable businesses have more than 5 authority websites mentions, this one has 2 authority websites mentions and 1 mentions in other websites
Based on 3160 reviews
Smart.Reviews
3.6
63 reviews
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3.7
6 reviews
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5
100 reviews
Trustpilot
4.4
2991 reviews
Hometree.co.uk Review
Enjoy peace of mind with our top-rated comprehensive boiler heating and home care plans Annual service included
Hometree.co.uk Customer Service Contacts
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Last update: Tue, Feb 22, 2022 10:56 PM
Booked a call out Thursday by Friday still no confirmed date. I decided to investigate myself and pulled up my living room floor. Under the house is swimming with sewage and all electrical cables are under water. Hometree didn’t even send someone till the next day then I was told the house is unsafe, poisoning fumes, no water, no electricity, no where to live and hometree says they may be able to get someone out later next week. Ignore all the vulnerability stuff and emergency response it’s not true. We had no water or electricity yesterday and slept with poison fumes all cause they were busy. Hometree I have got drains, plumbing and electricity insurance with you. Please sort it out.
Update- Saturday evening Hometree told me I’m not covered and can’t help even though I am covered!
#delivery(1/5) #price(1/5) #quality(1/5) #refund(1/5) #customer service(1/5)
Rang them again 3rd Dec engineer booked for the 6th Dec which was FOC because of the no show, waited again for 5 hours for them to not show up, called them on 6th Dec ( every time you ring them it takes at least 30 mins for them to answer ) Could not get an appointment booked kept ringing them and Hometree operator gave me one of thier contractors number ( so now i am doing thier job ) rang Preffered Plumbing twice once for 30 mins and second for nearly an hour ( no answer ) rang Hometree back and explained that i could not get through to contractor Chris the Hometree operator said he would sort out and put me on hold, he came back on line and said he had sorted and transferred my call, guess who to the same company i had just got nowhere with getting them to answer phone ( my blood is now starting to boil ) I rang Hometree again and got a different operator i asked to talk to Chris he told me Chris was on another call and he would help me, I told him that i was not happy doing thier job and he agreed that i should not be calling contractors this was at 2.30 on 7th Dec he told me he would ring and get back in touch, i said good luck with that he rang me back at 6.30 and said Preffered Plumbing would contact me they did so the next day ( another wasted day ) Preferred Plumbing rang me and said they would try and get a local plumber out to me ( we now have a 3rd supply chain ) they never got back in touch that day ( another wasted day ) they said they had found a local plumber and that he would contact me and he did and came out and fixed problemon 10th Dec.
If Hometree had come out to do repair on 1st appointment date of 26th Nov this would have been resolved then as no parts were required.
If you are a Landlord AVOID this company at all costs.
I have cancelled my contract could not go through another saga with these clowns.
Charlie Ewen
#delivery(1/5) #price(1/5) #quality(1/5) #refund(2/5) #customer service(1/5)
#quality(1/5)
Usually stable businesses have more than 5 authority websites mentions, this one has 2 authority websites mentions and 1 mentions in other websites
Hometree.co.uk Review
Enjoy peace of mind with our top-rated comprehensive boiler heating and home care plans Annual service included
Hometree.co.uk Customer Service Contacts
No contact details for this company.
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I have 3 property's I have cover with hometree.I have called them out 3 times and had trouble ..1st was for my gas check the man kept asking me how i have these property's and I should cancel cover and go directly through him ...2nd callout toilet would not flush,plumber came out then left didn't know why ..luckily the company who were doing job left me there number I asked them why they left they said we would have to remove tiles and need authorisation from hometree but they could never get in contact with them ..10 days later after 40 or 50 calls to hometree 1 lady was helpful and they sorted it ....today I rang the company I have water pouring out under my sink ..they said Monday at 1st in 2 days time,I said its going to wreck my home she said we will try for today..I then got a call off a company saying we are sorry we do not cover your area we tried calling hometree..no reply..I rang hometree took ages and they said we are sorry we are closed weekends they will call you back 24 hours ...I had to get a plumber £185 just now ...what a JOKE...UPDATE.Just had head office of hometree asking about my review I told her your plumber had still not been,she said I can understand how frustrated you've been we really do apologise,I said I've cancelled all my direct debits she then sent an email you owe us £90 for cancelling thankyou
3 months ago
review by LeeKennedy
#delivery(1/5) #price(3/5) #quality(1/5) #refund(1/5) #customer service(1/5)