hoseasons.co.uk

3 / 5

hoseasons.co.uk

3 Average
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3 / 5

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1.3

Reviews

3

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5

Featured

4.5

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Hoseasons.co.uk Review

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Last update: Wed, Mar 9, 2022 9:18 AM

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Hoseasons.co.uk Reviews & Complaints (30)

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delivery 3 /5

price 3 /5

refund 2.8 /5

customer service 3 /5

Booked weekend break to Little Eden Country Park Carnaby a treat for our Grandsons !!!!. A caravan with hot tub.Don't waste your money,old dated brown painted cold caravan with depressing out look onto building/construction yard on side and railway at side too. Double bed uncomfortable,mattress laid on two foldout bases,couldn't open wardrobe door as room so small,Dismal interior,main lighting only nothing nice about it. Note Hot tub cold on first night stay and luke warm following day so much for hot tub break!(Did let us use empty vans hot tub) but got grandsons so not ideal .Came home Sunday morning as so cold and uncomfortable.Don't be fooled by Hoseasons stating hot tub availability in Classic 2 you'll regret it big time.The lodges at the front of look lovely shame about whats at the back.
1

3 years ago

review by J Oades

Update: Received a phone call today from a Hoseasons rep acknowledging that I had been flexible when trying to resolve the issue of rebooking. We negotiated a change of date and park that I am happy with. I’d like to thank the lovely young lady who helped me today. However it was a shame that my experience was so needlessly negative and that Hoseasons are putting their customers and front line staff in this position. Although I appreciate their efforts today, I’m afraid I won’t be using them in the future.
1

3 years ago

review by Claire R

“More accurate" Hoseasons Performance figures! Anyone not getting answers use the Small claims court process, they do not respond to anything else. Often ignoring the promise they made to court! Dear Ms Brown, Your latest 12 month average score makes interesting reading. Surely this should be posted on your website as it is ’nearer the truth!’off Trustpilot site (the bit you don’t want customers to see!) Star distribution per review source Based on activities from the last 12 months Filter All review sources 5-star 40% (Invited reviews!) / RFRG Generated.... 4-star 8% 3-star 3% 2-star 2% 1-star 47%. ( Nearer to the truth, but I suspect this is biased through removal of 1 star reviews?) I suspect this is hidden to stop people seeing the true reviews forwarded to you site (The ones you remove, the true ones) In response to Amaze Legal Team letter sent by email five days ago by registered post and signed by your "legal representative", Without admitting liability! That's a good one!, you’re the one who signed the Statement of Truth from the Small claims court! which said “I admit everything!” See extract below! 'Claim number: 136MC091 Issued on: 20 April 2020 Response received on: 8 May 2020 at 1:29AM Hoseasons (Vacations Rentals (UK)Ltd SPRING MILL BARNOLDSWICK BB94 0AA 0345 498 6060 2. Defendant’s response to the claim Defendant’s response I admit all of the claim 3. How the defendant will pay Final payment by: £1,940.26, no later than 13 May 2020 OCON9A Crown copyright Page 1 of 2 4. Statement of truth I believe the facts stated in this response are true. I understand that proceedings for contempt of court may be brought against anyone who makes, or causes to be made, a false statement in a document verified by a statement of truth without an honest belief in its truth. Company: Name: Louise Brown Role: Customer Operations Manager 8 May 2020 Claim number: 136MC091 OCON9A Who is your Amaze Legal representative? Their name was not on the letter.Is that because the Legal Representatives are trying to distance themselves from the Hoseasons “Brand"? I suppose that they still have to be employable in the future? The letters you send don't mean a "whole hill of 'clucking beans' if your customers cannot read the name of the Legal Representative. I was always taught it was polite to type the names of signatories on business letters. It could be Donald Trump signing your letters ( and probably is) for all I know! It would appear that whoever sends these letters out on behalf of Hoseasons is unaware of business etiquette! I suppose that as you do not typically get back to customers phone calls, don't answer emails, and have no respect for long-standing customers, this should be of no surprise! This is typical of your careless, bad-mannered approach conducting “business”! A textbook example of how not to treat your customers if you want to remain in business. The fake reviews continue to roll in!. Hoseasons must have purchased a 'Random Fake Review Generator'? it is known as an RFRG to those in the trade. If you have a "One star reputation" it randomly generates positive reviews and “magically”posts them on Trustpilot. The RFRG ensures your “Typical 1 star" ratings can be falsely elevated to "Five stars" with the intent of attracting those who lack any ability to realise when they are being duped into parting with their hard earned cash. If you take the Vouchers and drive miles for a holiday, what are you going to do with everywhere shut down. I wouldn’t rely on Hoseasons “Holiday insurance” we have all seen its “True value” 50% of 8u99er all! This explains the lack of imagination in their “contrived” 5 star reviews and why they all use the same speech patterns and grammatical errors. Some of the comments on Trustpilot giving you five star reviews would in reality never be five stars in a million light years. Does anyone out there give people five star reviews after being repeatedly ignored, mislead and not living up to the promises Hoseasons have made, i.e. a refund that never materialise? I don't believe that people are that forgiving. The “Kiss and make up” "aren’t we the best" image is totally unconvincing and you know it. Review I.O (still hype gives you a far lower rating and very few 5 star reviews! It is like watching the Waltons reading your '5 star' reviews. You are all in LaLa Land! Things just aren’t like that in real life! Ever heard the expression, ‘You don't get a second chance to make a good first impression?' Incidentally, I have also copied this review to the CMA once again, who are currently investigating Hoseasons Refund ‘antics'
1

3 years ago

review by Spike

#refund(1/5)

Absolutely dreadful communication, Admitted Liability in a Small claims court award in my favour by nearly £600. I had to open a second claim. I have been waiting for the balance of the payment since May 13 this year. ( Were technically in contempt of court) HAVE THE PREVIOUS COMMENTS ON THIS WEB SITE BEEN ERASED BECAUSE THEY WERE TOO CLOSE TO THE TRUTH? There 5 star reviews are normally generated by invited customers (if you can believe that) See below:“More accurate" Hoseasons Performance figures! Anyone not getting answers use the Small claims court process, they do not respond to anything else. Often ignoring the promise they made to court! Dear Ms Brown, Your latest 12 month average score makes interesting reading. Surely this should be posted on your website as it is ’nearer the truth!’off Trustpilot site (the bit you don’t want customers to see!) Star distribution per review source Based on activities from the last 12 months Filter All review sources 5-star 40% (Invited reviews!) / RFRG Generated.... 4-star 8% 3-star 3% 2-star 2% 1-star 47%. ( Nearer to the truth, but I suspect this is biased through removal of 1 star reviews?) I suspect this is hidden to stop people seeing the true reviews forwarded to you site (The ones you remove, the true ones) In response to Amaze Legal Team letter sent by email five days ago by registered post and signed by your "legal representative", Without admitting liability! That's a good one!, you’re the one who signed the Statement of Truth from the Small claims court! which said “I admit everything!” See extract below! 'Claim number: 136MC091 Issued on: 20 April 2020 Response received on: 8 May 2020 at 1:29AM Hoseasons (Vacations Rentals (UK)Ltd SPRING MILL BARNOLDSWICK BB94 0AA 0345 498 6060 2. Defendant’s response to the claim Defendant’s response I admit all of the claim 3. How the defendant will pay Final payment by: £1,940.26, no later than 13 May 2020 OCON9A Crown copyright Page 1 of 2 4. Statement of truth I believe the facts stated in this response are true. I understand that proceedings for contempt of court may be brought against anyone who makes, or causes to be made, a false statement in a document verified by a statement of truth without an honest belief in its truth. Company: Name: Louise Brown Role: Customer Operations Manager 8 May 2020 Claim number: 136MC091 OCON9A Who is your Amaze Legal representative? Their name was not on the letter.Is that because the Legal Representatives are trying to distance themselves from the Hoseasons “Brand"? I suppose that they still have to be employable in the future? The letters you send don't mean a "whole hill of 'clucking beans' if your customers cannot read the name of the Legal Representative. I was always taught it was polite to type the names of signatories on business letters. It could be Donald Trump signing your letters ( and probably is) for all I know! It would appear that whoever sends these letters out on behalf of Hoseasons is unaware of business etiquette! I suppose that as you do not typically get back to customers phone calls, don't answer emails, and have no respect for long-standing customers, this should be of no surprise! This is typical of your careless, bad-mannered approach conducting “business”! A textbook example of how not to treat your customers if you want to remain in business. The fake reviews continue to roll in!. Hoseasons must have purchased a 'Random Fake Review Generator'? it is known as an RFRG to those in the trade. If you have a "One star reputation" it randomly generates positive reviews and “magically”posts them on Trustpilot. The RFRG ensures your “Typical 1 star" ratings can be falsely elevated to "Five stars" with the intent of attracting those who lack any ability to realise when they are being duped into parting with their hard earned cash. If you take the Vouchers and drive miles for a holiday, what are you going to do with everywhere shut down. I wouldn’t rely on Hoseasons “Holiday insurance” we have all seen its “True value” 50% of 8u99er all! This explains the lack of imagination in their “contrived” 5 star reviews and why they all use the same speech patterns and grammatical errors. Some of the comments on Trustpilot giving you five star reviews would in reality never be five stars in a million light years. Does anyone out there give people five star reviews after being repeatedly ignored, mislead and not living up to the promises Hoseasons have made, i.e. a refund that never materialise? I don't believe that people are that forgiving. The “Kiss and make up” "aren’t we the best" image is totally unconvincing and you know it. Review I.O (still hype gives you a far lower rating and very few 5 star reviews! It is like watching the Waltons reading your '5 star' reviews. You are all in LaLa Land! Things just aren’t like that in real life! Ever heard the expression, ‘You don't get a second chance to make a good first impression?' Incidentally, I have also copied this review to the CMA once again, who are currently investigating Hoseasons Refund ‘antics'
1

3 years ago

review by Spike

#refund(1/5)

This company doesn't even deserve one star. Booked a week in a caravan at Billing Aquadrome Northampton. Been booked since September 2019. Paid £420. My cousin was due to arrive from Malta Friday 10th April to Join up with me. I got notification from Hoseasons the site will be in lockdown and recommended I should rebook within 12 months. I informed them this was not possible as this was a once off holiday for us both. They replied as I'm not taking up the offer then the holiday will be cancelled and I will lose all the money. Furthermore they suggested I contact my bank and reclaim through my travel insurance. What a disgusting company this is. It's like they're laughing up there sleeves towards the customers. Will never book with this company again. Disgusting attitude lining their pockets over a big misfortune.
1

3 years ago

review by John

COVID-19 We had a week booked from 30th March, we only booked a couple of month ago so didn’t take out the insurance as we were 100% going as it was for my 40th birthday - BIG MISTAKE!! The park closed due to the COVId-19 so understandably our booking was cancelled. I called up to see about getting a refund as I was unable to book again within the 12 month period they were offering to change the date within. The only weeks I previously had spare were One in June And one in July but as I am an NHS worker I have had to cancel that leave and I am unsure when I will be able to take it as nobody knows when all of this will be over. And because I have 3 children I am limited to term time only. I explained all of this to the advisor and also explained that my partner is self employed and now out of work so we could really do with the refund to help us with bills etc, the answer was NO and as I was unable to book again within 12 months I would lose the money completely. This company don’t care about their customers or what people are going through right now. They are just wanting keep their pockets lines!! I would also like to add that when booking this log cabin I also looked at the second week in July which was around £749 for Mon-Fri depending on the log cabin, before the park got completely closed down I looked at other dates as they were offering the chance to change, I was absolutely gobsmacked to see they had bumped that price up to £1700 for that second week in July as they knew people would be wanting to change their dates but would have to foot the difference!! This is absolutely disgusting behaviour given what is going on right now especially with the amount of people that are out our work. And I am sorry but £1700 for 4 nights in a log cabin with minimal outdoor/indoor activities facilities is daylight robbery! You wouldn’t even pay that for the top lodge at Centre Parcs Which has a pool, multiple indoor and outdoor activities, lots of restaurants and even a SPA! I think that it is absolutely disgusting that this company are refusing refunds and I will be making sure I let everyone know about this and to boycott that place. Very disappointed.
1

3 years ago

review by Sara Birkett

#price(3/5) #refund(3/5)

5 emails and 17 attempts of calling over around 6 weeks - no response. Eventually replied after date of holiday booking but said we would not be able to have a refund but only a voucher which we had to decline due to pregnancy. Same pattern currently recorded for a second short break we had booked this weekend - no reply to emails or messages via facebook as suggested - it has been another 3 weeks. Really sad that a business has responded like this. I worked in travel for 5 years and have used Hoseasons a number of times, sadly now I would neither recommend them to customers or book with anyone associated with them. An absolute nightmare - echoed by a fellow travel consultant who has been trying to help his customers and said Hoseasons have been the worse of all companies regarding refunds.
2

3 years ago

review by Beth P.

#refund(3/5)

Dont worry people further to my last post i contacted my bank (RBS) they started a claim and 3 weeks on they have just refunded my money in full (RBS not useless hoeseasons) as long as you have paid in the last 3 months via card you can get it back from your card issuer Thankyou
2

3 years ago

review by Mark Grove

#refund(3/5)

My holiday has been cancelled for the 2nd time and I’m currently still waiting for someone to call me about my refund, IF they actually let me have one this time. I used to think Hoseasons was a good company but I would never book with them again, the way they’ve handled the COVID-19 situation and treated their customers is appalling. I’ve been booking holidays with them for almost 5 years now and I will not be using them again after this. I understand all companies have been struggling, but to outright refuse refunds to customers and force them to rebook or lose money during this horrible pandemic is disgusting, everybody as a whole is struggling to survive, especially those of us that have been furloughed. I was a very loyal customer to them for years until now.
2

3 years ago

review by Rebecca F.

#refund(3/5)

Disgusting company who have no thought or care for customers Yes they are an agent and are not the ones that are providing our holiday but when the park you should have stayed at confirms it was Hoseasons who cancelled the holiday and thry have received no money from them it's pretty clear who has my money and it's not me !!! I've been refused a refund and offered a voucher with no protection for a holiday I did not cancel Avoid this company at all cost I like many other will never use this company again !!!
1

3 years ago

review by Deleted User

#refund(3/5)

As useless as a chocolate fire guard...
1

3 years ago

review by Deleted User

We had a holiday booked to travel in July and had only paid min deposit, despite calling, emailing and cancelling our booking well within the correct cancellation period, no reply!!. So for anyone affected please note the payment is set up to auto deduct from your bank or credit card!!. We contacted the bank and requested a stop payment and cancelled our debit card and requested a new card, this means if they try to take the payment they wont be able to!!. Also Regulation 55 of the payment services regulations 2009, Parts 3&4. States any card provider/bank that fails to obey customer instructions to stop any payment must refund any payments that occur after the request to cancel is made!. CAll Your bank and follow up in email stating this law and your instruction
1

3 years ago

review by Deleted User

#refund(3/5)

Thieves, spent 1.5 hours on the phone waiting only to be told you will not refund my money. I was a regular user of hoseasons but never again. You cancelled my holiday not me and my wife is a key worker risking her life for theives like you lot. You will go bust trust me. People will remember this and you won't come back from it. Give us our money back you bunch of thieves.
2

3 years ago

review by Paul Cherrett

#refund(3/5)

absolutely terrrible taken over £1k of our money refusing to answer phones and emails, now having go through credit charge back - complete crooks, never again, robbing NHS frontline staff
2

3 years ago

review by Pete F.

Managed to get a phone call through at 2.50pm today after being on hold for 1hr 10 mins. Was assured my holiday was cancelled with no more to pay. So there is light at the end of the tunnel
2

3 years ago

review by Alexander Scott

I finally got my refund ( Though Small Claims Court as a last resort at a cost of £105.00 which Hoseasons kindly reimbursed me today) but remain mystified as to how they can maintain a 2.53 Star Rating. Have noticed several ‘dodgy’ (contrived) reports giving 5 star ratings . I have reported this to the ASA (Advertising Standards Agency) as the true figures on their website can be obtained by clicking the blue writing on the LHS of their website, and they are for the last 12 months. Needless to say the true figures are shielded by the hype rating (Trustpilot) and are the exact opposite to what Hoseasons want their customers to think! More people need to contact the ASA to put a stop to these misleading claims! Lets get real and tell it how it really is, enough of this marketing spin. If it looks like "doo doo", then it most probably is!
1

3 years ago

review by Spike W.

#refund(3/5)

Tried and tried to contact them regarding a holiday we had booked for the end of April this year in regard to Covid 19 but they would not answer any of my emails. In the end I threatened them with Twitter and amazingly the next day I received confirmation that they had changed my holiday to 2021 as was my original request.
1

3 years ago

review by Sonia U.

received a no rely e'mail on 6th may saying to give me more time they have moved my balance due date to 20th June. I did not sign up for this, my balance due date on my confirmation document says 2nd may. Doing this allows them to collect 90 percent of the total cost. I very much doubt if this is legal. They then said if I want to cancel before 20th June they will waive the balance. Phoned over 100 times, no reply, e'mails bounced back, I wrote to them with cancellation form filled in and sent by expensive special delivery for which they have to sign on receipt. I had also written to them on 23rd March cancelling but no reply. I have now cancelled my credit card so they cannot take the money. They say if the bank won't pay it constitutes a cancellation on my part. Can you see the reason they are extending the balance due date, according to their table of percentage of total payment this gives them maximum recovery. I intend to seek legal advice through my union lawyer if they ignore my latest cancellation letter and I have already registered a complaint with the CMA
1

3 years ago

review by Deleted User

#delivery(3/5)

Managed to contact them by email to rearrange my holiday for March 23rd 2020. I put in the email when I wanted it to be changed to. They responded saying I needed to ring them when I had decided on a date, despite the alternative date being in the email. I have been ringing every day since and just keep getting the engaged tone. I understand they are very busy, so why not respond to email correspondence?
1

3 years ago

review by Deleted User

Was due to travel today but no one from the company got in touch in the 7 days before, as they stated they would do. After waiting approx 1hr 15 mins to speak to someone on Saturday, I was offered a rescheduled date or a credit note valid for 12 months. After 12 months, I was told I would lose the money.?? Even when I explained that wife was NHS nurse and not in a position to book leave (due to current circs) and that next years leave would not be authorized until later in the year, this made no difference. Supposed to have a callback from supervisor - I'll be surprised if that happens. They are very clearly breaking ABTA's code of conduct. I have checked and downloaded the documents. Section 3B(ii) states If the operator cancels, they offer an alternative OR A FULL REFUND. They cannot delay the refund or offer anything else in lieu, such a credit note.
1

3 years ago

review by M. Adams

#refund(3/5)

Hoseasons.co.uk Review

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