HotelsClick

I had made a mistake in my dates and they charged me $30 to cancel even though it was a month away. Never use them again and will post warnings on all my social media.

I booked what Hotelsclick.com listed as two triple rooms for a party of 6. We arrived to the Waterfront Marriott in Portland, Oregon only to discover that a triple did not and never did exist, instead it was two doubles. Luckily, the hotel realized that this booking company did a bait and switch and offered us a third double room at a discounted rate. The concierge even stated that we should try to stick to reputable sites like Expedia because they actually understand what the hotels actually have to offer. I reached out to the nearly impossible to get ahold of customer service department (they are an italian company, timezone was an issue) to understand why they fraudulently list packages and I was essentially told sorry we had to deal with it, they technically gave something that can accommodate a party of 6. This has to be done via email BTW. There is no voicemail option, and I don't feel like trying to call them at 3am to sort out bogus packages they sell. This is a rather shady company, stick to the sites that actually understand and honor the products they sell.

We searched online and found that this business has an active Facebook page with 15 followers. From our experience this can indicate that the business is either not actively engaged with online communication or is new and growing. We have discovered that this business has SSL (secure sockets layer), which means that this business handles your data, such as personal information or credit card details, with secure connection. We found that the domain for this business is older than two years which could be an indication that this is a trustworthy business with an established customer base and experience in their field.